DO NOT USE. Absolutely terrible customer service; advertised as hassle-free returns with free shipping. Shipping was free, although I was told by their customer service "estimated return sh... Toon meer
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Lees wat reviewers zeggen
i read a few reviews before ordering and honestly wondered afterwards if they were even about the same company. my order was smooth, delivery was on time and the shirt is lovely
Bedrijf heeft geantwoord
Ordered a pair of Clogs advertised as next day delivery 6 days ago, still not arrived. With the company being called Bennet & Clarke London you’d expect the parcel to be coming from the UK… tr... Toon meer
Bennett and Clarke I ordered sandals, realised I had ordered same colour twice, tried contacting them, what a joke!! Sent emails and got not reply, rang 50 times and no answer. Sent emails to... Toon meer
Bedrijf heeft geantwoord
2,4
Slecht
125 reviews
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Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Nice length
The dress is easy to wear and doesnt cling. nice length too, which is often difficult for me
22 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Florence,
Length can be the tricky part, so I'm really pleased this dress sits right for you, and that it's easy to wear without clinging. Thank you for letting us know, and I hope it becomes a firm favourite.
Kind regards,
Claire
Bennett & Clarke Customer Care
Quick reply
i had a question about sizing before ordering, reply came the same afternoon. that gave me the confidence to buy
20 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Hopper,
This is good to hear, thank you. A sizing question deserves a prompt answer, so I'm glad we could come back to you the same afternoon and help you order with confidence. Do get in touch any time, whether before or after a purchase.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Poor quality. Poor customer service
Order a pair of boots on April 10th gave them to my son on his birthday 22 May. The stitching has come undone after less than 2 weeks of use. I have been told nothing can be done.
8 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for letting us know, and I'm sorry the boots have come apart so soon, especially as they were a birthday gift for your son. That isn't the sort of wear we'd expect, and I understand the frustration.
I'd like to take a proper look at this with you rather than leave it here in a review. If you could email me at info@bennettandclarke.co.uk with your order number and a photo of the stitching, I'll go through it personally.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Will order again
Ordered one blouse just to try the brand. quality is good, will probably order another colour next month
12 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Bay,
Thank you for giving us a try. We put real care into the quality of every piece, so it's good to know that came through on your first order. If you do go for another colour next month, we'd be glad to see you again.
Kind regards,
Sarah
Bennett & Clarke Customer Care
not what they look like …
the shoes were not what they look like . they look cheap and not sure if they are leather . will never order from this company .and would not recommend to anyone.also cost to much to return and you dont get a full refund /
24 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for taking the time to let us know, and I'm sorry the shoes fell short of what you'd expected. That isn't the impression we want our pieces to leave, and I understand the disappointment. I'd also like to look properly into the return and the refund, as that part of the experience clearly didn't feel fair to you.
If you're willing, please email us at info@bennettandclarke.co.uk with your order number, and I'll look into this personally to see what can be put right.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Husband likes it
ordered for my husband and he has worn it twice already. colour is nice and the material feels better than expected
15 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Adrienne,
Thank you, that's lovely to hear. It's good to know the material felt better than expected, and that your husband has already been reaching for it. We hope it serves him well for a long time to come.
Kind regards,
Sarah
Bennett & Clarke Customer Care
worth the short wait
The shoes took a day longer than shown, but honestly they are very comfortable and look much better than my old pair
15 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Hugo,
Thank you for this, and for being so understanding about the extra day. We do aim to have orders arrive when promised, so I'm glad the shoes proved worth the short wait. It's good to hear they're comfortable and a clear step up from your old pair.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Helpful service
Claire helped me with sizing and was very patient. ordered the dress after that and glad i did, lovely shape without being too tight
7 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Tilly,
Thank you, this is lovely to read, and it was a pleasure to help you find the right size. I'm so pleased you went ahead with the dress, and that the shape is just right without feeling too tight. Do get in touch any time you'd like a hand with sizing.
Kind regards,
Claire
Bennett & Clarke Customer Care
Better than expected
I dont usually leave reviews but the blouse was nicer than expected. fabric feels light, not cheap, and it sits well
5 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Niamh,
This means a lot, especially as you don't usually leave reviews, so thank you. I'm really glad the blouse turned out nicer than expected, and that the fabric feels light and well made rather than cheap, with a good fit to match.
Kind regards,
Emma
Bennett & Clarke Customer Care
Better than expected tbh
i was a bit unsure ordering from a site i hadnt heard of but the quality is honestly very good, feels like something youd get from a proper department store. happy customer here
4 mei 2026
Review zonder uitnodiging
Just arrived this morning
Parcel turned up before 10 which i wasnt expecting, opened it up and the trousers look exactly like the photos. tried them on and theyre a good fit too, very pleased so far
30 april 2026
Review zonder uitnodiging
Trousers for work
Ordered two pairs of the wool trousers for the office, fit nicely and dont crease as easily as my old ones did. happy with them
5 mei 2026
Review zonder uitnodiging
Returns are to CHINA beware!!!
This company does not state clearly that returns are at the customers cost to CHINA.I ordered a pair of ankle boots which were not good quality and didn't look like the picture on line.All I could get from them was a 30% refund.I won't be ordering from them again.
17 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Julie,
Thank you for taking the time to set this out, and I'm sorry. The boots clearly fell short, both in quality and against what you saw online, and on top of that the returns process and the refund you were offered have left you feeling let down. That isn't the experience we want anyone to have.
I'd like to look at this properly, including the refund, rather than leave it where it stands. If you're willing, please email me at info@bennettandclarke.co.uk with your order number and I'll go through it personally.
Kind regards,
Sarah
Bennett & Clarke Customer Care
My wife loves hers too
ordered the wool blend coat for myself and my wife saw it and ordered the womens version the next day, both v happy w/ the quality.
27 april 2026
Review zonder uitnodiging
Will be recommending to friends
A quiet sensible shop with clothes that suit my age and my life, no hard sell no nonsense just decent quality & good service. Ive already mentioned them to a couple of freinds
5 mei 2026
Review zonder uitnodiging
I already saw a lot reviews about
I already saw a lot reviews about the good Customer care, and I can confirm, claire is such a kind person. She really helped me with choosing the right size for my dress
1 mei 2026
Review zonder uitnodiging
Grown up clothes, sensibly priced
im in my late sixties and find a lot of menswear either too youthful or too dated, bennett & clarke seem to understand the middle ground. a relief frankly.
14 mei 2026
Review zonder uitnodiging
Quick and helpful exchange
Needed a different size in the cardigan.. one email prompt reply and the new one was with me before id even posted the first one back. couldnt ask for more.
14 mei 2026
Review zonder uitnodiging
Claire is amazing
Claire was a real help to me, what a lovely woman
11 april 2026
Review zonder uitnodiging
Delivered when promised
Ordered on the tuesday arrived on the exactl same day as the site said, nicely packaged too. small details but they matter
25 april 2026
Review zonder uitnodiging
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