Bestonlineholidays Reviews 

Thank you for your help and quick response

I spoke with Dylan very polite spoke very clear he guided me very nicely I am so happy thank you so much

Was very good spoke very calmly and softly so we could make sure we got all the details correctly so I give him a 10 out of 10 Milo was his name

Rang company for info
Spoke to Milo whom was very polite, helpful and answered all my questions. Ensured I was happy and had all the documents needed

Ashley took our payment today, very good service.

Bad experience with this broker. Paid for a package deal and got the worst hotel and service even after paying extra/upgradd for the hotel rooms. It's been over a year and the customer relations team cannot resolve my query and nor respond in a manner that I can have closure. Will never use them again after this experience.

Olaf responded to my query by email and phone and sorted out the issue

Fantastic customer service, very helpful. Pleased with your support Dylan. Keep it up.

I booked holiday with the company and every steps was perfect. Helpful Ashley was very supportive

Super service from Olaf booking my airport assistance. Can only recommend

Transfers were not included in the holiday, so we had to add it after booking, but Charly Manning, was really helpful and friendly and worked hard to get it arranged. Thank you Charly.

Dylan was very helpful and professional. He addressed my needs promptly

WORST ONLINE HOLIDAYS!!! Make sure to read reviews of this group before booking with them!!! They are the worst ever. Horrible horrible service from MARK . On our first call with Daisy, she told us she had booked a hotel for us and told us to hold on for her supervisor Mark who then told us he was booking a different hotel for us because the one we had agreed to was fully booked. We had to pay extra money because the new hotel had single beds. This was not explained to us before taking money. We then asked for a refund because the inconsistencies were too many. We were told the flight had already been booked thus we couldn’t get a refund. Mark became very abrupt asking for extra money for a hand luggage because apparently the flight only came with allowance for an underseat bag which they labelled as 10kg bag. We asked countless times that they explain what they meant by 10kg??? All Mark kept doing was talking over us on the phone and saying there’s nothing he can do. They coerce you to make payment on the first call. After taking money they start to tell you to pay for upgrades because your room has no balcony and has single beds. Make sure you inquire very well before giving money because after that you’re they refuse to refund you for their own mistakes. How can you lie you booked someone in a hotel that’s fully booked just to take their money and tell them after the fact. Mark kept going on about the fact that they had done similar thing to 200 customers who did not have an issue with that. We requested to speak with the manager. Mark said the manager was not available. After two minutes he told us to hold on and wait . We spoke to Philip the floor manager who then apologised for their error and tried his best to salvage the situation. All in all, they’re not honest about anything. Beware of worst holidays online!

I rang and spoke to Dania regarding my boarding passes and she immediately made sure I received them.
Dania was friendly and listened to my concerns.

Ashley was very helpful and efficient. Made me feel at ease. Very professional.

Efficiently answered my questions and corrected the mistake.

We booked a weekend b break with this company having seen it advertised on Travelzoo. The weekend was cancelled at the last minute because of bad weather. After a number of e mails they agreed to refund us the money for the holiday. That was three months ago. I have had no refund they have now stopped responding to me e mails. My recommendation, don't book with this company.

The lady was very helpful regarding the inquiry for my balance payment transaction.

Ashley called to take balance payment. Resent original documents I didn't receive for
Confirmation.
Pleasant

Eva was very helpful on a particular occasion, generally responsive staff who do their best to help