BestPaintByNumbers Reviews 329

I ordered from this company before and it was very good. Some of the paints were dried out already, but we improvised with similar colour's from the other paintings we ordered.
This last order in Oct. 2024 NEVER Arrived. Up to this point I still appreciated their services UNTIL YOU TRY TO CONTACT THEM! Then....Nothing.Tried twice, had bought the shipping insurance, it's been 4 months, finally got a repayment from PayPal.
- Improvement Opportunities
- Reply to customers in a timely manner.
- If you are unsure of a status and the customer bought the shipping insurance, give them the benefit of the doubt if you Truely Value your customers like you advertise.
We started off well, but you've put me through A Lot of hoops to get my lousy $30 US back because you didn't value my business like you advertised. THAT is my last impression.
It's all outta China...so buyer beware.

Part of my order was missing i reported it the day i received it. That was 12/11/24. I have emailed them 4 times and all i get back is the standard we will contact you in 24 to 48 hrs. and i have never heard another thing. They have not been concerned that the frame i paid for i did not receive. Terrible customer service. So to update my review as of 2/1/25 I have finally received the rest of my order. It took along time and several emails but the company did come through.

This company is a scam. Needed to go through my bank to eventually fight the charge. I submitted an order in early December in a buy 4 get 2 free deal - I reached out after a few weeks asking for a status and they said that technically I needed to purchase 6 (purchase 6 for price of 4). It was a technicality, but I thought it was a simple fix - I asked them to refund me and send me a new payment link, but they’ve responded with the same response several times over the past month. In the meantime, they charged my credit card for $124 and have now fully stopped responding and we are now 7 weeks after purchase.

Ordered canvas and a frame. Frame was wrong size, and warped. Wrote company 3 times, no response, had to issue a dispute with my CC co. DO NOT BUY A FRAME FROM THIS COMPANY. Atrocious customer service.

I have finished 3 paintings and am almost done with the 4th. The paintings are beautiful and really do look like the actual picture. I had issues with one painting but was impressed when the company sent me another one! So excited to get started on it.

I would give it less than one star if possible. The customer service is non existent. When / if you get a reply, it is not responding to your inquiry. My order began a month before my complaint, and I've received nothing. Asked continuously for the order status with no response. Finally asked for a refund and was sent a shipping notice only to find it was being done in CHINA. HAD I KNOWN I WAS ORDERING FROM CHINA, THE ORDER WOULD NEVER HAVE BEEN PLACED. The initial offer was buy 2 get one free. I sent 3 photos. They emailed asking for more money from the start. Never again.

I am looking for transparent comminication. It seems many folks are indicating they are charged immediately but what follows is a lack of communication leaving g customers to wonder if this service is legit. I assume the best in people but would really appreciate an update

I ordered my kits November 9, 2024, as Christmas gifts. On December 9, I had not received my order and contacted the company. They said I had an error with the order,so I corrected it and informed Best paint by Number of the update. They confirmed this. Since then, all I get is an automated response. Tomorrow is our Christmas exchange and I have no gifts, no indication of when or if I will ever receive this order, and I am currently out $84. Disappointed, ripped off, scammed? I just want communication. I tried the phone number and only received recorded messages. I guess I won't recommend this company and plan to start legal action if I don't hear from them, receive a full refund,or receive my product-preferably with a partial discount. I thought ordering at the beginning of November was enough lead time.

If I could rate this zero, I definitely would I am beyond frustrated. I only order from places with the best reviews which this place had, and I’m very confused by it because I ordered a custom Paint by number as a Christmas gift and I ordered it on October 18, which would’ve been plenty of time. I emailed them Probably two weeks after the order as I never received anything about shipping or whatever I kept getting a response about sorry our system is down. Sorry our printers are down. It’s gonna take 10 business days to respond because we’re busy. I spoke with someone named Chris twice. And still now it’s December 22 and I still have not received not one email since then they keep sending emails about choosing which photos. Which you should have put my first photo and started that and then asked if I was sure if I wanted the second one but no you didn’t even start it then I requested a refund since I never received this they said sorry we don’t refund since you didn’t respond to our emails which I had responded multiple occasions sent thousands of emails. This is the worst Experience, you guys should be ashamed of yourselves.

BPN offered a buy 2 get one 1 free in May. I placed my order May 25, 2024. It was confirmed by #151575. I was charged $139.98, since it was a Memorial Day special they discounted me $28.99, therefore I paid $115.94. It’s been 7 YES 7 freaking months. I have made multiple attempts to reach Chris at best paint by number. com. My ticket #99836 to #100725 to address my issue, where’s my painting? When will I receive it ? do you know how many responses I’ve received? That’s right, not one FREAKING response. Is anyone going to address my issue.

Shipped from China. Takes forever to recieve. I do not recommend. Their website is very deceptive because they have a New York phone number and New York address. You won't know it's from China until you get tracking.

Best hobby I’ve picked up in years! The colors and details are stunning. Can’t wait to order another.

Ordered on 9/9/24. It is 11/5 and NO order or correspondence. I've sent several emails and they all respond with an automated response. The phone number that is listed is a recorded response that tells you to send an email. No matter what number you click on the response they all send you to an email and then no response. It's truly disappointing. Craftoria is a better choice. You get a personalized paint by number in 2 weeks. I will be reaching out to the better business bureau since I cannot get a refund.

I thought painting was for others, but now I know it's for me too. Creating art has never felt so effortless.

Just finished my masterpiece, and I'm in love! Best experience ever, especially for a beginner like me.

Created this as a birthday gift, and it was the best surprise ever. It looked liked a professional painting!

The kit made it easy to bring my imagination to life. My painting now hangs proudly in my dining room!

I received my kit but all of the paints are 3 and 4 digit numbers that do not correspond with any of the numbers on the canvas. Perhaps there is a conversion chart that was suppose to come with it? I’ve reached out on messenger, left a comment on FB, sent 2 emails but have had no response. This was suppose to be a holiday gift for my husband but I’m not able to create the piece. Poor communication from this company.

In addition, I’ve received your response saying you’ve reached out to me but there is no DM on FB from you. My initial message included a picture of what I’m taking about. Please check your email as well. There are two from me. If I could leave a picture here I would.

I love this new hobby! It's like creating a memory one color at a time. Couldn't be happier with the result.

This was the best form of relaxation after a long week. The kit was flawless, and the painting turned out fantastic.