Best Tile Reviews 

I am writing this as well as besttile.ie as they are the same company!
Confirmed purchase I have email proof of what I am about to write.
I ordered tiles through the owner Mark. I paid a £300 deposit so he would make up samples from a colourcard. I requested hexagon tiles with a cream star off centre. I also ordered them in a different colour in a smaller amount. The tiles were meant to be ready within 12 weeks but took 6 months by this time we could not take delivery so I asked them to hold them which they did. I received the tiles start of May. Both colours had the star in the centre which I didn't agree or request. Basically Mark has said it is my fault as the invoice states "pink star" the yellow stated "off set star" so he will only replace the yellow! All the images I was sent, both colours the star was in the corner, which is the legally binding visual contract used for online purchases. The invoice is dated before I even paid a deposit but he is using the non discriptive invoice as an excuse not to resolve. He has been rude, abrubt and now will not respond at all. I have asked for their complaints procedure but nothing, no response no offer to resolve or even discuss. I have messaged besttile boutique the UK store and they will not respond either. He told me he will not pay £200 to deliver new tiles yet he will replace the yellow due to invoice wording! He could sort both together but he is being stubborn. The tiles are also different thickness, he told me this is normal. I have 6 different encaustic tiles from 2 different companies and not 1 tile is different thickness so this is not true! I also received different size stars to what I ordered in both colours and he has said he will only replace if I drive 135 miles to the UK store "with a few boxes" (18 boxes that arrived on a pallet) in my car! That is his final offer! I have had Trading standards and a solicitor go through the correspondence. The visual contract has been void due to this Companies error but they are not willing to even talk to me let alone respond. Tiles are also cheaply made in Vietnam I was told and website states they are hand made in Morocco. I found their twitter which has gone due to complaints.
Very helpful when your ordering but they are unprofessional and childish with complaints. I have now had to order a different tile from a better company and will now start legal proceedings for a refund. Please reconsider before lining this Companies pockets, there are so many better places out there. I am in an interior group of 30k and on insta with some greatly followed accounts, they have seen the correspondence and I have so far lost them nearly 20 sales. People have been disgusted by his replies!

A big shout out to Mark and the team at Best Tile. 5 Star service from the time I sent an enquiry by email to continuous communication by phone and mail, thank you. Super fast delivery, tiles perfectly packaged and all perfect. I also bought the sealer which my tiler highly recommended and am happy to have done so to protect them as they are for back splash. Love them love them love them. Thank you again, Ill order again!

Brilliant service when I messed up my order they sorted the problem very quickly. Looking forward to receiving my tiles. I've bought 3 times previously and loved every purchase.

Great variety of tiles and excellent delivery. Have ordered multiple times and all items have come in perfect condition.

Excellent and efficient service. Thanks very much. Would definitely recommend to anyone looking to buy tiles.

The staff were very friendly and knowledgeable and offered some helpful advice to me along with being able to provide me with the correct tools I needed for the job without trying to sell me any unnecessary items

Great cement tile collection, samples arrive very quickly (we are in London). We have placed our order today with Mark who was incredibly helpful. Our quotation was sent and the order was placed in just a few minutes. Thank you! We cannot wait to see them fitted.

Great quality tiles and exceptional customer service. I was very impressed and highly recommend.

Most helpful great people to deal with and a tremendous selection to choose from

Recently purchased tiles for my house
The service and delivery was second to none
Highly recommend the lads for there professional service

Be warned, avoid this company. They’ve taken my money, posted me smashed products and despite months of chasing them refuse to refund me. AVOID AT ALL COSTS.

My initial dealings with the company were positive. I requested and paid for a sample and that was delivered promptly. I had questions before I ordered and also those were answered promptly. Then I placed an order and delivery again was quite prompt. The issue is with the tiles. First they say they are "Moroccan". They are infact made in Vietnam so not authentic. The bigger issue was almost 20% were damaged - one completely smashed but most with various degrees of chips. Their T&Cs are strict and say you need to check each tile and report back within 12 hours and they were replace no quibbles. I did so and was told I had to check the tiles while the driver was there and send back then and there. Good luck with that in London - like a driver is going to have a cup of tea while I check each tile. It took me 2 hours to check each tile. After much back and forth they have agreed to replace 12 tiles of the 52 damaged. That was almost two weeks ago and those tiles have not showed up. So be warned. There were other places I could have bought the tiles but I was in a hurry. Next time I will wait!

UPDATE: The 12 tiles that they sent to replace the 52 damaged finally arrived. Of the 12 new tiles, 5 were damaged!!!

NOTE: Best Tile Waterford is the same company so be sure to also look at their reviews when considering this company.

Ger was a fantastic help to us in picking tiles for a whole house. She knows the stock like the back of her hand and was full of great suggestions for matching and coordination. She didn’t always suggest expensive tiles which helped us stay on budget. Best tile’s range and price are hard to beat.

Great selection of contemporary tiles for architects and specifiers. Friendly and fast service.

Great customer service and very competitive prices

The staff in Best Tile are so helpful and full of great advice, I can’t recommend them enough.

Very nice selection of tiles available here. The staff were fantastic to deal with especially Ger who helped me to design my whole bathroom.we were very happy with our tiles and bathroom furniture purchased here and got a great deal also. I Couldn't recommend them highly enough.

Great selection of tiles and fab service. Ger was able to work with me to find the exact tiles I wanted for 4 bathrooms and utility room. The website and the team are happy to answer as many questions I had both on the day I called and in the weeks that followed. I would highly recommend Best Tile.

Put telephone call into Best Tile and service I got was excellent Ger was great totally focused on trying to find requested products. She followed up with Emails and quotes. All round totally impressed