I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany pla... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A query regarding an adjustment to our plan, was resolved quickly and efficiently. eSIM for Apple Watch without and iPhone with Better Roaming is by far the best offer.
Bedrijf heeft geantwoord
Tried to use this whilst offshore. Wouldn’t connect. Since I hadn’t used it I tried to cancel my plan however better roaming were insistent that they couldn’t find a payment despite it being taken fro... Toon meer
Bedrijf heeft geantwoord
I used BetterRoaming to set up my son’s Apple Watch and had a bit of trouble getting started, but their support was amazing. They were so patient and guided me through everything step by step until... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Nederland
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,9
Goed
268 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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I started the service initially in USA…
I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany plan and the cost is roughly the same. We have had no issues and the few times I needed support with the transfer I received support in a timely and extremely educated manner. The step by step instructions were easy to follow.
I highly recommend the service they provide at a very competitive price!
13 mei 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Mary,
Thank you for taking the time to share your experience with us.
We’re truly pleased to hear that our service has supported you and your daughter smoothly, both in the USA and after your move to Germany. It’s especially rewarding to know that our support team was able to assist you with clear, timely, and knowledgeable guidance whenever needed.
Your recommendation and kind words mean a great deal to us, and we’re grateful for your trust in our services.
Kind regards,
The BetterRoaming Support Team
Antwoord van BetterRoaming
Dear Sarah,
Thank you for taking the time to leave us a review. We’re delighted to hear that you found the support helpful and appreciated the patience shown throughout the interaction.
Kind regards,
The BetterRoaming Support Team
Grateful for the helpful friendly…
Grateful for the helpful friendly service provided ☺️
8 mei 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Sarah,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with our support team and appreciated the friendly assistance provided.
Kind regards,
The BetterRoaming Support Team
Great customer service
A query regarding an adjustment to our plan, was resolved quickly and efficiently. eSIM for Apple Watch without and iPhone with Better Roaming is by far the best offer.
8 mei 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Adam,
Thank you for your kind feedback. We’re delighted to hear that your query was resolved quickly and smoothly, and that you’re enjoying your Apple Watch plan.
We truly appreciate you taking the time to share your experience with us.
Kind regards,
The BetterRoaming Support Team
Astral was able to walk me through how…
Astral was able to walk me through how to fix my problem, He was also kind and patient which was really helpful.
8 mei 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Nguyen,
Thank you for your kind words. We’re really glad to hear that Astral was able to help you resolve the issue and make the process easier to navigate. It’s great to know his support had such a positive impact on your experience.
Kind regards,
The BetterRoaming Support Team
The agent was very friendly and…
The agent was very friendly and patient. Great support!
7 mei 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Clara,
Thank you for your feedback. We’re very pleased to hear that you had a positive experience and that the support provided was friendly and patient throughout.
We truly appreciate you taking the time to share this with us.
Kind regards,
The BetterRoaming Support Team
Better Roaming were excellent
Better Roaming were very attentive, kind and helpful.
3 april 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Fion,
Thank you so much for your kind words. We’re delighted to hear you had a positive experience with our team.
If you ever need anything, we’re always here to help.
Kind regards,
The BetterRoaming Support Team
In the end the request was satisfied…
In the end the request was satisfied but it took almost a year to fulfill.
28 april 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Anton,
Thank you for your review and for your patience. We're really pleased we were able to resolve this for you.
We recognise this took longer than expected and sincerely appreciate you bearing with us while we worked through it. We continue to make improvements to ensure a smoother experience going forward.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Kind regards,
The BetterRoaming Support Team
Tried to use this whilst offshore
Tried to use this whilst offshore. Wouldn’t connect. Since I hadn’t used it I tried to cancel my plan however better roaming were insistent that they couldn’t find a payment despite it being taken from my bank, providing the date and amount taken, and the last 4 digits of my card used to take payment. They finally asked for my phones IMEI number and that’s the last straw. Your IMEI number is the number hackers need to clone your phone so I’m done. I’ll take this as a lesson learned and they can have my money. But I’ll be warning everyone against this lot from now on.
27 april 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear David,
Thank you for the feedback.
We’re sorry to hear about your experience.
A member of our Service Management team has already reached out to you by email to gather a few more details and assist you directly.
We’d really appreciate it if you could respond to their email directly so we can look into this fully, clarify all the concerns you’ve raised, and work towards a suitable resolution.
Kind regards,
The BetterRoaming Support Team
***UPDATE***
Dear David,
After reviewing your case, we identified that the plan you have purchased was a UK plan, which unfortunately does not provide coverage in the North Sea region. In this case, a dedicated North Sea plan would have been required. As a gesture of goodwill and to resolve the matter fairly, we have issued a full refund for the incorrect purchase.
We would also like to sincerely apologise for the inconvenience caused during your interaction with our Customer Support team, particularly regarding the requests for your IMEI details and the initial difficulty locating your information. We understand how frustrating this experience may have been, and we are taking your feedback seriously as part of our ongoing efforts to improve our customer service processes.
As you are aware, a member of our Service Management team has already reached out to you by email to assist further. We would appreciate it if you could respond directly to their emails so we can continue supporting you and address any remaining concerns.
Kind regards,
The BetterRoaming Support Team
Astral's instructions were clear
Astral's instructions were clear, concise, correct, and delivered kindly.
8 april 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Evan,
Thanks so much for your kind words!
We’re really glad to hear that Astral’s guidance was clear, easy to follow, and delivered with care. That’s exactly the kind of support we strive to provide every time.
We appreciate you taking a moment to share your experience, it means a lot to us.
Kind regards,
BetterRoaming Support Team
No judgement
Customer service representative kept in contact via email with instructions and tips until my issue was resolved. It took me longer because of my work schedule so I appreciate the after hours service.
26 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Jon,
Thank you so much for your thoughtful feedback!
We’re really pleased to hear that our support team was able to stay connected with you and guide you through everything until your issue was fully resolved.
It truly means a lot that you took the time to share your experience. We’re always here if you need us again.
Kind regards,
BetterRoaming Support Team
Great customer service
Great customer service - followed up when I hadn't had success activating the new number.
4 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Sarah,
Thank you so much for your kind words!
We’re really glad our team was able to follow up and support you when activating your new number didn’t go as smoothly as expected.
We truly appreciate you taking the time to share your experience. If you ever need anything in the future, we’re always here to help.
Kind regards,
BetterRoaming Support Team
Horrible
Horrible. Forced to use it due to Apple pairing up with BetterRoaming. Do not use.
2 april 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Justin,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re experiencing issues with your Apple Watch.
We’d really like to look into this with you and ensure you receive the support you need. To help us do that, please submit a request through our Help Center:
https://support.jira.1global.com/helpcenter/BetterRoaming/
This will allow our team to assist you directly and work towards resolving the issue as quickly as possible.
If you’ve already reached out, please reply to our email with your case number and the email address used to create your ticket so we can follow up.
We appreciate your patience and the opportunity to make this right.
Kind regards,
The BetterRoaming Support Team
SIM non funziona e non rispondono alla…
SIM non funziona e non rispondono alla richiesta di assistenza, errore autenticazione pdp.
Assolutamente da evitare ti ritrovi fuori senza rete dopo aver pagato l eSIM
27 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Vincent,
Thank you for your review.
We’re sorry to hear that you’re experiencing a Packet Data Protocol (PDP) authentication error with your eSIM. We understand how frustrating this can be and want to help resolve it as quickly as possible.
Our team responded to your support request on the same day it was submitted, providing initial troubleshooting steps. Additionally, a separate follow-up email was sent yesterday with further guidance and a request for some additional information so we can better assist you.
Could you please reply to our most recent email at your earliest convenience? This will help us move forward and work toward resolving the issue for you.
We appreciate your patience and look forward to assisting you further.
Kind regards,
BetterRoaming Support Team
Astral - amazing customer sevice!
Astral - amazing customer sevice!
I had issues with the eSIM and it was not reliable for my daughters apple watch. However, the trouble shooting support & customer service I received from Astral in your team was amazing.
24 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Thank you for taking the time to leave this review!
We're sorry to hear you were experiencing issues with your daughter's Apple Watch. We're pleased to hear that Astral was able to provide the support you needed and everything is working as expected now.
If you ever need anything else, don't hesitate to reach out, we're always here to help!
Kind regards,
BetterRoaming Support Team
10/10 stars!!!
I used BetterRoaming to set up my son’s Apple Watch and had a bit of trouble getting started, but their support was amazing. They were so patient and guided me through everything step by step until it was all working perfectly.
Really appreciated the friendly and helpful service made the whole process much less stressful. Highly recommend!!
18 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Maxine,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience setting up your son’s Apple Watch.
It’s great to know that our support team was able to guide you through the entire process, making everything smooth and stress-free.
Thank you again for your recommendation; it truly means a lot to us.
Kind regards,
The BetterRoaming Support Team
Malgré plusieurs relance je n’ai…
Malgré plusieurs relance je n’ai toujours pas reçu le remboursement de mon abonnement résilié depuis un mois . Alors déjà que leur services ne fonctionnent pas , le service client est une catastrophe.
20 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Victoria,
Thank you for your review and for bringing this matter to our attention.
We sincerely apologise for the inconvenience you’ve experienced with your Apple Watch plan. This is not the level of service we aim to provide.
After reviewing your case, we can confirm that a member of our team reached out to you by email on the same day your review was posted and followed up again earlier today to confirm that a suitable solution has been provided.
Please feel free to reply directly to that email if you require any further clarification or assistance. We remain at your disposal for any further support.
Thank you again for your patience and understanding.
Kind regards,
The BetterRoaming Support Team
Astral was extremely helpful and…
Astral was extremely helpful and patient when talking me through setting up my apple watch plan. I’m over the moon that I got to the bottom of the issue and it now works great.
Thanks again!
16 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Chelsea,
Thank you so much for your kind words! We’re delighted to hear that Astral was able to help you get your Apple Watch plan set up successfully, and that everything is now working perfectly.
If you ever need any further assistance, please don’t hesitate to reach out, we’re always here to help.
Thanks again for taking the time to share your experience!
Best regards,
The BetterRoaming Support Team
Reached out to find out if I needed help
Reached out to find out if I needed help, which I did.
Fast responses and felt comfortable talking to them.
13 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Kaela,
Thank you for the kind review! We're really happy to hear that we were able to assist when you needed us and that you felt at ease working with our team.
If you ever need anything in the future, we're happy to help.
Kind regards,
BetterRoaming Support Team
Antwoord van BetterRoaming
Dear Ben,
Thank you for taking the time to share your feedback. We are really pleased to hear you've had a positive experience.
We remain committed to maintaining that standard and look forward to continuing to work with you.
Kind regards,
BetterRoaming Support Team
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