I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany pla... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A query regarding an adjustment to our plan, was resolved quickly and efficiently. eSIM for Apple Watch without and iPhone with Better Roaming is by far the best offer.
Bedrijf heeft geantwoord
Tried to use this whilst offshore. Wouldn’t connect. Since I hadn’t used it I tried to cancel my plan however better roaming were insistent that they couldn’t find a payment despite it being taken fro... Toon meer
Bedrijf heeft geantwoord
I used BetterRoaming to set up my son’s Apple Watch and had a bit of trouble getting started, but their support was amazing. They were so patient and guided me through everything step by step until... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Nederland
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,9
Goed
268 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van BetterRoaming
Dear Quin,
Thank you for the kind review.
We’re glad to hear the response was prompt and the answers were accurate.
Should you need any further support in the future, we’re here to help!
Kindest regards,
BetterRoaming Support Team
Astral was awesome!
Astral was so patient with getting my watch connected. He evens calls back when the call dropped out. He made sure all issues were sorted before hanging up.
Thank you Astral
10 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Karen,
We are very pleased to hear about your experience with Astral!
We aim to provide personable and effective support, so please do not hesitate to reach out to us again if there is anything else we can do for you.
Kind regards,
BetterRoaming Support Team
Prompt service
Prompt service, offering detailed guidance and solutions
9 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Martin,
We are pleased to hear that you were satisfied with our service!
Please do not hesitate to reach out to us again if there is anything else we can assist you with.
Kind regards,
BetterRoaming Support Team
Astral went above and beyond to help me…
Astral went above and beyond to help me resolve my issue, he guided me step by step, and was very patient and kind. His customer service was top notch and I highly recommend this service you don’t find good old customer service like this anymore thanks Astral
9 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
We appreciate your taking the time to share your positive experience with Astral!
Our team strives to be there with you every step of the way. Please do not hesitate to reach out to us whenever you need assistance, as it is our utmost pleasure to help.
Kind regards,
BetterRoaming Support Team
Astral was brilliant he made sure to…
Astral was brilliant he made sure to contact me within my preferred timeframes. Trouble shooting the issues, which were figured out to be mine by entering incorrect numbers. Regardless of fault he made sure that I finished the phone call with a set up watch data connection while also ensuring I only finished with one singular service.
9 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Sam,
Thank you so much for sharing your feedback!
We are very pleased to hear about your positive experience with Astral who ensured that all questions were addressed in one single service.
Please do not hesitate to contact us if there is anything else we can help you with.
Kind regards,
BetterRoaming Support Team
Unbelievable Tech support
In all my life, I’ve never had such a proactive support from a tech company. Astral contacted me to ask if I needed assistance as he noted I had not yet installed my Better Roaming plan after a week of purchasing. Indeed I did need help, and Astral rang promptly to patiently and clearly explain the issue and walk me through it. The issue was fixed and he made several follow ups to make sure was all ok.
I am still in disbelief a telco would make such attempts to support such a small user with onboarding. Thanks Astral for the incredible initiative and patience.
6 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Craig,
We are very pleased to hear about your experience with Astral!
It is our pleasure to ensure that all our users have access to personable and effective support, and are satisfied with our service.
Please do reach out to us whenever needed. We will be more than happy to help.
Kind regards,
BetterRoaming Support Team
Fantastic support
Fantastic support from a person not a robot. Helpful and clear in problem solving.
7 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Tian,
We appreciate your taking the time to share your feedback!
Our aim is to provide clear, effective, and personable support.
Please do not hesitate to contact us again if there is anything else we can assist you with.
Kind regards,
BetterRoaming Support Team
Astral was great to deal with and amazing knowledge to help me resolve my problem.
Astral was great to deal with, his helped me resolve my problem with great knowledge.
6 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Lisa,
Thank you so much for taking the time to share your feedback.
We are pleased to hear that you had a positive experience with Astral's service.
Please do not hesitate to reach out to us again if there is anything else we can help you with.
Kind regards,
BetterRoaming Support Team
Very responsive and efficient.
Very responsive and efficient.
6 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
We are pleased to hear that you are satisfied with our service!
Please do not hesitate to reach out to us whener you need assistance. We will be happy to help.
Kind regards,
BetterRoaming Support Team
Helpful customer service.
5 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Sandra,
Thank you for your kind feedback!
We’re glad to hear that you found our customer service helpful. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
BetterRoaming Support Team
Apple watch SE 3 cellular plus GPS/better roaming
Thank you for your feedback, but we need to know when a solution will be available. Will it be in a week, a month, or a year? We need to know.
4 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Ines,
Thank you for following up. We understand the need for clarity around timing.
The issue you’re referring to only affects the latest Apple Watch models released last September (Apple Watch Series 11, Apple Watch Ultra 3, and Apple Watch SE 3). All other Apple Watch models continue to work as expected.
Our team is actively working on a solution, and we expect this issue to be fully resolved within this year. However, we’re unable to share a more precise date at this stage.
We’d also like to mention that Trustpilot allows existing reviews to be updated at any time, which helps us follow up more easily on the original feedback and provide further information or clarification on the original issue that was raised. That said, we appreciate you taking the time to share your concerns.
If you need any further assistance with any other matter, please feel free to reach out to our support team directly through our Help Center at www.betterroaming.com/support , and we’ll be happy to help. Simply scroll to the bottom of the page and click the blue banner labeled “Contact Support.”
Kind regards,
BetterRoaming Support Team
Troubleshoot
Astral was really patient towards the troubleshooting process. Problem solved on the same evening. Appreciated his help
3 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Audrey,
Thank you for taking the time to leave this review.
We’re very happy to hear that Astral was able to help and resolve the issue quickly. Please feel free to reach out again if there’s anything else we can assist you with.
Kindest regards,
BetterRoaming Support Team
Bad customer services
It is a nightmare to contact BetterRoaming to resolve an issue! They have an Australian Phone number but no one ever picks up the call. Online request for support still waiting for support after nearly a day after submission…very frustrating
2 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Connie,
Thank you for sharing your experience and for giving us the opportunity to assist.
We’re sorry to hear that you’re experiencing an issue that requires our support, and we sincerely apologise that you haven’t yet received assistance from our team.
From your comments, it appears that you have already submitted a support request. If so, please reply to our email with the email address you used to create the request, along with the case number you received, so we can locate it and assist you as quickly as possible.
We’re committed to providing you with the support you need and look forward to resolving this for you.
Best regards,
The BetterRoaming Support Team
I had a very helpful person guiding me…
I had a very helpful person guiding me step by step, excellent service
2 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Mariana,
Thank you for your feedback!
We’re really pleased to hear that you received clear guidance and felt well supported throughout your experience.
Your kind words truly mean a lot to our team!
Kindest regards,
BetterRoaming Support Team
Easy and affordable
Just an easy , chapter alternative to adding an Apple
Watch for your child to your account . Way more expensive with a provider .
1 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
Thank you for your feedback!
We’re very pleased to hear that you find our Apple Watch plans to be a straightforward and cost-effective option; that’s exactly what we aim to deliver for all our customers.
Should you need any assistance, please don’t hesitate to reach out. We’re always happy to help.
Kind regards,
BetterRoaming Support Team
Apple Watch Plan for Kids - Super!
I was looking for a solution to a way of keeping in touch with my child who is entering high school this year. I didn't want to give my child a phone so decided to give him an Apple Watch with a data plan and "screen time" setup that allows me limit his "online exposure". None of the telcos in Australia had suitable "standalone" apple watch plans so ended up using Better Roaming. Onboarding was easy-as! However, I had some issues adding the plan to the watch (because I use Telstra on my phone) and therefore I put off adding the Better Roaming plan to my sons watch. Astral from Better Roaming noticed I had not activated the recently purchased plan and reached out to me to sort out the issue. Issue was sorted in minutes with a workaround and voila the Apple Watch works a treat! I can't be happier with the service so far!
30 januari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Fahed,
Thank you for taking the time to share your experience.
We’re very pleased to see that our team was able to quickly identify the activation issue and resolve it for you. We’ll be sure to pass along your kind feedback to Astral.
It’s great to know everything is now working smoothly and that you’re happy with the service.
Please don’t hesitate to reach out if you require any further assistance in the future.
Kindest regards,
BetterRoaming Support Team
Apple Watch mobile plan install
Nothing was too hard, easy to follow, took his time. Appreciate your work Astral!
28 januari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Mariana,
Thank you for your kind review.
We’re pleased to see that the process was clear and easy to follow, and that Astral dedicated the time needed to ensure everything was thoroughly explained.
Your feedback is greatly appreciated, and we remain at your disposal should you need any assistance in the future.
Kindest regards,
BetterRoaming Support Team
Great support provided for investigating a network issue
Astral and his team were great at trying to sort an issue I had when trying to call my son’s Apple Watch which was on the better roaming network. After investigating the issue for me it turned out the problem was with my own network provider. After contacting them the issue was resolved quickly.
23 januari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Christopher,
Thank you so much for sharing this!
We’re really glad to see that Astral and the team worked with you to investigate the issue and pinpoint the root cause. It’s great to hear that the problem was resolved quickly once you contacted your provider.
We truly appreciate your kind words and are always happy to help whenever you need us.
Kindest regards,
BetterRoaming Support Team
The customer service is great
The customer service is great. Very patience to instruct me how to set up the cellular data.
20 januari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Hairu,
Thank you so much for sharing your experience!
We’re really happy to hear that our team could help you get set up with your Apple Watch and make the process easier for you. We truly appreciate your kind words and are always here if you need any assistance.
Kindest regards,
BetterRoaming Support Team
Connection failure
Astral is very patiently awaiting and trying to solve the problem.
18 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Jess,
Thank you for taking the time to share your review. We’re really pleased to hear that our team, and Astral in particular, has been supportive while helping you work through the connection issue.
Please don’t hesitate to reach out if you need anything further; we’re always happy to help.
Kindest regards,
BetterRoaming Support Team
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