I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany pla... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A query regarding an adjustment to our plan, was resolved quickly and efficiently. eSIM for Apple Watch without and iPhone with Better Roaming is by far the best offer.
Bedrijf heeft geantwoord
Tried to use this whilst offshore. Wouldn’t connect. Since I hadn’t used it I tried to cancel my plan however better roaming were insistent that they couldn’t find a payment despite it being taken fro... Toon meer
Bedrijf heeft geantwoord
I used BetterRoaming to set up my son’s Apple Watch and had a bit of trouble getting started, but their support was amazing. They were so patient and guided me through everything step by step until... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Nederland
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,9
Goed
268 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great customer service
Great customer service. Prompt response and support.
10 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Rita,
Thank you for taking the time to leave a review.
We’re delighted that our team was able to respond promptly and provide the support you needed. Should you require any assistance in the future, please don’t hesitate to get in touch.
Kind regards,
BetterRoaming Support Team
Astral was so patient and accomodating
Astral was so patient and accomodating. Thank you for the amazing customer service.
10 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Sarah,
Thank you so much for the great review!
We’re really glad Astral could help and make your experience a very positive one.
If you ever need any assistance in the future, don’t hesitate to reach out – we’re always happy to help.
Kind regards,
BetterRoaming Support Team
Good communication
Good communication and we’re very helpful. Did take some time to set up the Apple Watch but that can’t be helped.
9 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Noah,
Thank you for your kind review!
We’re very pleased that everything went smoothly with the setup of your Apple watch and truly appreciate your patience during the process.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
BetterRoaming Support Team
Astral provides great service
Astral provides great service , highly recommend.
Thank you
6 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Nicole,
Thank you for your kind words!
We’re delighted to hear that Astral was able to provide the level of service you expect. Delivering excellent service is always our goal, so it’s wonderful to know we met your expectations.
Your recommendation truly means a lot to our team, and we appreciate you taking the time to share your feedback.
If you ever need anything, we’re always here to help!
Kind regards,
BetterRoaming Support Team
Very professional and helpful!
Very professional and helpful!
Solved all the problems and makes it work!
Really impressed!
6 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear William,
Thank you so much for the great feedback!
We're really glad we could help get everything sorted and running smoothly for you.
It means a lot to hear that you had a good experience with our team!
If you ever need help again in the future, don’t hesitate to get in touch.
Kind regards,
BetterRoaming Support Team
Phone calls to the better roaming…
Phone calls to the better roaming number won’t go through. They straight to message bank.
4 maart 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Tamille,
Thank you for your feedback.
We’re very sorry to hear that you’re experiencing this issue. This is certainly not the level of service or experience we aim to provide.
A member of our team has already reached out to gather some additional information.
To help us resolve this as quickly and efficiently as possible, we kindly ask that you reply directly to their email with the requested details. This will allow us to investigate further and support you more effectively.
We remain fully committed to improving your experience and ensuring that you feel confident and satisfied with our service moving forward.
Kind regards,
BetterRoaming Support Team
I was very happy with the excellent…
I was very happy with the excellent customer service from your team member Astral. We were able to get to the bottom of the issue and it was a mistake I had made that prevented the plan to activate. Very happy I can now utilise the watch for my son and delay the a smartphone as a good alternative. Cheers
Amy
28 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Amy,
Thank you for your feedback. We’re delighted that Astral could help clarify the situation and set up the Apple Watch for your son, ensuring he can stay connected.
We truly appreciate your kind words about our customer service and are glad everything is working as it should.
If you ever need any further assistance, please don’t hesitate to reach out.
Kind regards,
The BetterRoaming Team
Astral did a great job
Astral did a great job in getting a solution to connecting my daughters Apple Watch to Better Roaming
28 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Shawn,
Thank you for taking the time to share your experience. It’s great to hear that Astral was able to assist with setting up your daughter’s Apple Watch with one of our plans and ensure everything was working smoothly.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
The BetterRoaming Team
I was quite impressed by the quality of…
I was quite impressed by the quality of support provided and ease of access and connecting the watch.
In the matter of minutes I had the watch connected.
19 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
Thank you for taking the time to share your experience.
We’re very pleased to hear that you found our support helpful and that connecting the Apple Watch was quick and straightforward. Ensuring a smooth setup process is always a priority, and it’s great to know everything went seamlessly.
If you require any further assistance, our team is always available to help.
Kind regards,
BetterRoaming Support Team
Very helpful and sorted out all my…
Very helpful and sorted out all my issues
27 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Brooke,
Thank you for your positive feedback.
We’re pleased to hear that your issues were resolved and that you found the support helpful. Delivering efficient and effective assistance is very important to us.
If you require any further support in the future, please don’t hesitate to get in touch.
Kind regards,
BetterRoaming Support Team
Astral was incredibly polite and…
Astral was incredibly polite and helpful.
He got back to my emails and took the time to connect via phone to ensure everything was in order.
26 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Emma,
We truly appreciate your kind review. It’s wonderful to hear that Astral provided attentive support and took the time to follow up to ensure your issue was fully resolved. Your feedback means a great deal to our team.
If you need anything further, we’re always happy to help.
Kind regards,
BetterRoaming Support Team
Works well but needs a specific setup
Works well but needs a specific setup. I had to pair the child’s watch on my iPhone with “set up for a family member”
Support was very good
25 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Richard,
Thank you for your kind words and for sharing your experience!
We’re glad everything is working well. You’re right, when setting up a child’s watch, choosing “Set Up for a Family Member” in the Watch app on the iPhone is important. This step is also outlined on our website here: https://www.betterroaming.com/watches/apple-watch-family-how-to-install/, so it’s great you highlighted it for other customers.
We’re also happy to hear you had a positive experience with our support team. If you ever need anything else, we’re always here to help!
Kind regards,
BetterRoaming Support Team
Helpful and patient and called back
Helpful and patient and called back
24 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Lauren.
Thank you for taking the time to share your feedback.
We’re very pleased to hear that you found our team helpful and patient, and that the follow-up call was appreciated. Taking the time to support our customers properly is very important to us, so it’s encouraging to know this made a positive difference to your experience.
Thank you again for your feedback, and please don’t hesitate to get in touch if we can assist you further.
Kind regards,
BetterRoaming Support Team
Des mois que ça dure
Édit: mon abonnement a finalement été remboursé pour prendre en compte le désagrément. J’ai toujours une montre qui ne me sert pas comme elle devrait mais au moins je ne paie plus l’abonnement. Je rajoute une étoile pour la prise en compte de mon désagrément. Cela ne résout pas le problème mais le support a fait son possible.
Suite à un changement de montre pour ma fille (une SE2) en SE 3 plus possible d’avoir de forfait enfant (bien qu’il soit payé). Cela fait des mois que betterroaming mentionne à ses clients que cela va être résolu rapidement ce qui n’est pas le cas.
23 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Vincent,
Thank you for taking the time to share your experience.
We completely understand how important it is for parents to have a reliable mobile service on their child’s Apple Watch.
The issue you’re referring to affects only the latest Apple Watch models released last September (Apple Watch Series 11, Apple Watch Ultra 3, and Apple Watch SE 3). All other Apple Watch models continue to work as expected.
Our team is actively working on a solution, and we expect this issue to be fully resolved within this year. However, this is not a straightforward process, which is why we’re unfortunately unable to provide a more precise timeline at this stage.
For full transparency, this is also why our website currently states that in Spain and France, we are temporarily unable to provide mobile services (including data and voice plans) for these latest Apple Watch models. We want to ensure customers have clear and accurate information while we work towards full compatibility.
As soon as there are any updates, they will be shared on our website:
https://www.betterroaming.com/watches/apple-watch-family/
In the meantime, a member of our team has already contacted you via email to discuss your situation in more detail and provide a suitable solution for your specific case. Please kindly reply directly to that email should you need any further clarification or assistance.
Kind regards,
The BetterRoaming Team
Antwoord van BetterRoaming
Dear Mario,
Thank you for taking the time to share your experience, we truly appreciate your kind words. Knowing we’ve made such a positive impact motivates us to keep delivering our very best.
Should you need any assistance in the future, we’re here to help.
Kind regards,
BetterRoaming Support Team
Coverage is horrendous
Coverage is horrendous. Hardly ever works for calls or texts. GPS tracking never works. Expensive tech jewellery
17 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Paul,
We’re very sorry to hear that you are experiencing issues with your Apple Watch. This is certainly not the level of service or experience we aim to provide.
A member of our team has already reached out to you to gather some additional information. To help us resolve this as quickly and efficiently as possible, we kindly ask that you reply directly to their email with the requested details. This will allow us to investigate further and support you appropriately.
We’re fully committed to improving your experience and ensuring you feel confident and satisfied with our service moving forward.
Kind regards,
BetterRoaming Support Team
Impeccable customer service
Impeccable customer service. For someone who isn’t tech savvy what so ever, they gave me easy, step by step instructions to set my sons watch up. Highly recommend !!!
14 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Jessie,
We are very pleased to hear that you were satisfied with our service!
It is important to us to facilitate your experience by offering personalised and effective support.
Please do not hesitate to reach out to us again if you have any other questions.
Kind regards,
BetterRoaming Support Team
I made a mistake while registering the…
I made a mistake while registering the device. There were instructions on the website to fix it. However, I didn't want to take a chance. Astral communicated with me suo moto as the plan remained unactivated. He helped fix it - was with me from start to finish- and sought confirmation that everything was working. This is an example of awesome customer service. I would highly recommend the product/ service.
14 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Ravi,
We are delighted to hear about your experience with Astral!
We aim to be there with you every step of the way, providing immediate, personable support you can rely on at all times.
Please feel free to contact us again if there is anything else we can assist you with.
Kind regards,
BetterRoaming Support Team
Australian parents need to know about BetterRoaming!
BetterRoaming is the only service provider in Australia that allows parents to set up an Apple Watch for a child without them requiring a mobile phone. More parents need to know this! Set up with BetterRoaming was quick, easy and instant - all done in a few minutes on Christmas Day! We live in a rural area and coverage is comparable to the ‘big’ phone companies. At only $99 for 12 months, we HIGHLY recommend other Australian parents use BetterRoaming. ⭐️⭐️⭐️⭐️⭐️
25 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
We truly appreciate you taking the time to share your feedback!
It is our pleasure to ensure that our service is accessible to all families in Australia and around the globe.
Please do not hesitate to contact our Support Team with any questions or for assistance. We will be happy to help!
Kind regards,
BetterRoaming Support Team
Best telco customer service EVER
I was very surprised when BetterRoaming contacted ME! They could see I was having issues installing a new plan on my child's watch. The person I was emailing was very helpful and informative. I cannot fault their customer service.
9 februari 2026
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Jody,
We are pleased to hear about your positive experience with our Support Team!
Our priority is to ensure that you receive all the help you need to access and enjoy our service.
If you ever need any further assistance, please do not hesitate to reach out to our team. We will be more than happy to help you once again!
Kind regards,
BetterRoaming Support Team
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