I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany pla... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A query regarding an adjustment to our plan, was resolved quickly and efficiently. eSIM for Apple Watch without and iPhone with Better Roaming is by far the best offer.
Bedrijf heeft geantwoord
Tried to use this whilst offshore. Wouldn’t connect. Since I hadn’t used it I tried to cancel my plan however better roaming were insistent that they couldn’t find a payment despite it being taken fro... Toon meer
Bedrijf heeft geantwoord
I used BetterRoaming to set up my son’s Apple Watch and had a bit of trouble getting started, but their support was amazing. They were so patient and guided me through everything step by step until... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Nederland
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,9
Goed
268 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Dodgy charges, impossible to contact
Updated 20/12/2025 -
Kayla has cancelled and refunded the payment. Thank you for responding so quickly.
Originally signed up for 12 months for my son to have an apple watch. Discovered today that they have charged us an additional $99, with no email or correspondence.
Website is clunky and wont let me log in to see our profile, or find out why we have been charged again.
18 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Carly,
Thank you for taking the time to share your experience. We appreciate you bringing this matter to our attention.
Regarding the charges you mentioned related to your Apple Watch plan, please rest assured that we take your concerns seriously and are committed to clarifying this as quickly as possible.
To help us investigate thoroughly, please submit a support request through our Help Center using the link below:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a request, please reply to the information request we sent via email and include the email address used to create the ticket, along with the case number.
We are here to support you and remain committed to providing clear and transparent communication at all times.
Best regards,
The BetterRoaming Support Team
Excellent outcome it took weeks and…
Excellent outcome it took weeks and months to work out where the issue was Astral was professional and helpful and very knowledgeable and pleasant I definitely recommend Better roaming from this interaction and employee thanks for fixing our issue Happy Holidays
17 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Jennifer,
Thank you so much for your kind words and thoughtful review!
We’re really pleased to hear that, even though the issue took time to resolve, Astral’s approach made the process a positive experience for you.
We truly appreciate your patience and your recommendation of our services.
Happy Holidays to you as well, and thank you again for choosing Better Roaming!
Kindest regards,
BetterRoaming Support Team
Poor network coverage
Poor network coverage. Connection issues . Unreliable
9 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
Thank you for reaching out and sharing your experience with us. We appreciate the opportunity to assist you.
We’re sorry to hear that you’re experiencing connection and coverage issues.
To help us investigate this matter thoroughly, please submit a support request through our Help Center using the link below:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the information request we sent via email and include the email address used to create the ticket, along with the case number.
We’re here to support you and remain committed to improving your experience.
Best regards,
The BetterRoaming Support Team
Charged when it said it was a free…
Charged when it said it was a free trial, didn’t work on my device and no easy way to get a refund on this service. Absolute scam
17 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Matthew,
Thank you for taking the time to share your feedback and for giving us the opportunity to address your concerns.
We understand that this situation may have caused some frustration, and we apologise for any inconvenience it may have caused.
We have carefully reviewed your customer support request and sent you a detailed email to clarify the situation regarding the free trial period.
At BetterRoaming, we are committed to being fully transparent with our customers and providing the highest level of support.
We are always here to assist you and remain at your disposal for any further help you may need.
Kind regards,
The BetterRoaming Support Team
Fast responses and very help ful!
20 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Emily,
Thank you so much for taking the time to share your feedback.
We’re thrilled to hear that our service was both efficient and helpful. Your support means a great deal to us, and we are at your disposal should you need any further assistance in the future.
Kind regards,
The BetterRoaming Support Team
Astra and team have been very…
Astra and team have been very supportive, with great skills, problem solving, the best customer service I have ever had.
13 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Thann,
Thank you so much for your kind words!
We’re delighted to hear that Astral and the team provided such supportive and effective assistance.
Delivering outstanding customer service is our top priority, and feedback like yours truly means a lot to us.
If you ever need help again, we’re always here for you!
Kind regards,
The BetterRoaming Support Team
Astral is a very good and professional…
Astral is a very good and professional customer service. I appreciate his dedication to his job that he tried his best to solve my issues. In other words I can say that he is an asset to the Better Roaming.
9 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Seema,
Thank you for your kind feedback. We’re delighted to hear that Astral was able to assist you and provided the high level of support we aim to deliver.
Thank you for choosing BetterRoaming.
Kind regards,
The BetterRoaming Support Team
Difficulties with the initial set-up…
Difficulties with the initial set-up were overcame thanks to the support of Astral from the technoical team. Proactive outreach and follow. Thanks again
9 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Jonathan,
Thank you for sharing your experience. We’re glad to hear that Astral was able to assist you and overcome the initial setup difficulties. Your kind words about his proactive support are greatly appreciated.
We’re always happy to help whenever you need us.
Kind regards,
The BetterRoaming Support Team
Its an excellent way to keep in touch…
Its an excellent way to keep in touch with our son while he is in school and we both are working. However, we do have issues contacting him some times as the signal drops.
9 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Chetan,
Thank you so much for sharing your feedback!
We’re happy to hear that the service helps you stay connected with your son while he’s at school.
We’re sorry to hear about the signal issues you’ve reported, and we’d love to look into this for you to help improve your experience.
To help us investigate the issue properly, please submit a support request via our Help Center using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, kindly reply to the information request we sent via email, and include the email address you used as well as the case number.
Thanks again for taking the time to let us know!
Best regards,
The BetterRoaming Support Team
Great for the kids u can still keep in…
Great for the kids u can still keep in contact with them and know location. and they don’t need a phone
13 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Wade,
Thank you so much for your kind words!
We’re so happy to hear that our service is making it easier for you to stay in touch with your kids and giving you that extra peace of mind.
If you ever have any questions or need assistance, please don’t hesitate to contact us.
Kind regards,
The BetterRoaming Support Team
Easy to set up
Easy to set up. Perfect for use with kids when they don’t need a mobile phone.
7 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Katie,
Thanks so much for your review!
We’re glad that setting up your Apple Watch was easy and that you appreciate this service for helping children stay connected safely. It’s wonderful to hear it’s working well for your family!
If you ever need our assistance, please don’t hesitate to reach out, we’re always happy to help.
Best regards,
The BetterRoaming Support Team
5 stars for Astral's customer service
Astral has a lovely, patient manner & was wonderful to deal with. He never gave up & continued to problem solve until every issue was rectified. Thanks once again for your all of you help. Regards, Andrea
4 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Andrea,
Thank you so much for your kind words.
We’re thrilled that Astral’s patience and dedication made your experience such a rewarding one. We’ll be sure to share your feedback with the team.
It is truly gratifying to know that our commitment to providing the best possible experience for our customers makes a real difference.
We truly value you taking the time to share your feedback.
Kind regards,
The BetterRoaming Support Team
Wonderful service
I had some issues activating the plan. Astral was kind enough to give me a call and walk me through the process and ensure the watch was working perfectly before ending the call.
Wonderful customer service, so polite, a pleasure.
6 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Libby,
Thank you so much for your kind words! We’re thrilled to hear that Astral was able to assist you and make the activation process seamless.
It’s fantastic to know that our customer service left such a positive impression, we’ll be sure to share your feedback with the team.
We truly appreciate you taking the time to let us know!
Kind regards,
The BetterRoaming Support Team
Very straight forward to set up
Very straight forward to set up, piece of mind to know we can get in touch with our child.
3 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
Thank you for taking the time to share your experience.
We’re glad to hear that the Apple Watch has been easy to use and provides reassurance in staying connected with your child.
Your feedback is greatly appreciated, and our team is always available should you require any further support.
Kind regards,
The BetterRoaming Support Team
Fantastic support service
Fantastic support! Just so grateful to Astral for keep on trying reach out and help. The watch works, the child is satisfied, happy days:))) thank you Astral!
3 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Kseniya,
Thank you for taking the time to share your experience.
We’re very pleased to hear that the Apple Watch is working well and that your child is enjoying it. Your kind words for Astral are sincerely appreciated, our team will be happy to see your feedback.
Should you need any additional support, we’re always here to help.
Kind regards,
The BetterRoaming Support Team
I wanted a prepaid service to setup on…
I wanted a prepaid service to setup on my daughters apple watch without having to pair it with a phone. BetterRoming has this service for under 100 dollars a year and it works great. The only problem I had was when I went to renew it did not auto renew.
8 augustus 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear John,
Thank you for sharing your feedback!
We’re very glad to hear that you find our Apple Watch yearly plan convenient and affordable, and that it’s working well for you.
We’re sorry that the auto-renewal did not go through smoothly.
To help us investigate that issue properly, please submit a support request via our Help Center using the following link: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a support request, kindly reply to the information request we sent you via email, including the email address you used to create it, along with the case number.
We’re here to support you and are committed to improving your experience.
Best regards,
The BetterRoaming Support Team
Proactive and thorough problem solving
Better roaming proactively reached out when they identified that my plan hadn’t loaded successfully. Astral was patient and thorough in working through the problem and double checking that everything had been satisfactorily resolved.
2 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
Thank you for taking the time to leave a review.
We’re very pleased to hear that our team identified the issue with your plan early and reached out to assist. We’re also glad that Astral was able to guide you through the resolution with patience and care, ensuring everything was set up correctly.
We truly appreciate your feedback, it motivates us to keep delivering the best service possible.
Kind regards,
The BetterRoaming Support Team
The fact that I can pay upfront for an…
The fact that I can pay upfront for an extire year for my daughter’s Apple Watch gives me such peace of mind and one less thing to deal with as a parent. If I could have any kind of constructive criticism it would just be so nice to have the same state phone number. Here is a GA phone number and we are located in UT.
2 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Skye,
Thank you so much for your kind review!
We’re delighted to see that being able to choose a yearly plan for your daughter’s Apple Watch and pay for it upfront gives you peace of mind as a busy parent.
Regarding having the same state phone number, currently, we don’t have the option for Apple Watch US customers to choose a specific state area code because the numbers are assigned randomly. That said, all US Apple Watch customers can make unlimited calls and send texts anywhere in the country, so you’re fully covered no matter which number is assigned.
We really appreciate your feedback and your support; it helps us make the service even better for families like yours.
Kind regards,
The BetterRoaming Support Team
Antwoord van BetterRoaming
Dear Lauren,
Thank you for your kind words.
We’re delighted to see that our service has been a great solution for you, and we’re always here if you ever need assistance.
We truly appreciate your support!
Kind regards,
The BetterRoaming Support Team
Most of the time the number is not…
Most of the time the number is not reachable. Messages send are delivered after 15 - 90 mins. Not very happy with the service.
1 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Update (January 2026):
Since our previous response, we have sent several follow-up emails to request the information needed to investigate and resolve the issue. Unfortunately, we have not yet received a reply.
We remain happy to assist and will work to resolve this matter as soon as we hear back.
Dear Vishal,
Thank you for sharing your feedback with us.
We’re very sorry to hear that you are having difficulties with calls and messages, this is certainly not the level of service we strive to provide our customers.
We’ve already reached out to you by email to request your contact number and availability so that we can troubleshoot the issue directly over the phone and work toward a resolution as quickly as possible.
We truly appreciate your patience and the opportunity to improve your experience.
Kind regards,
The BetterRoaming Support Team
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