I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany pla... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A query regarding an adjustment to our plan, was resolved quickly and efficiently. eSIM for Apple Watch without and iPhone with Better Roaming is by far the best offer.
Bedrijf heeft geantwoord
Tried to use this whilst offshore. Wouldn’t connect. Since I hadn’t used it I tried to cancel my plan however better roaming were insistent that they couldn’t find a payment despite it being taken fro... Toon meer
Bedrijf heeft geantwoord
I used BetterRoaming to set up my son’s Apple Watch and had a bit of trouble getting started, but their support was amazing. They were so patient and guided me through everything step by step until... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Nederland
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,9
Goed
268 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Location sharing doen't work
Location sharing doen't really work. Most of the time it has hours old info on my daughters location. I will be swaping network as soon as I find somthing that is more reliable.
2 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Update (January 2026):
During our last email exchange, we were unable to troubleshoot the reported issue as you were travelling at the time. We remain happy to assist and will work to resolve this matter as soon as we hear back from you.
Dear Petra,
Thank you for taking the time to share your feedback.
We are really sorry to hear that location sharing is not working reliably for you, and we apologise for the frustration this has caused.
Please note that we have already reached out to you by email with some troubleshooting steps that should help improve this situation.
If the issue continues after trying those steps, kindly reply to that email so we can assist you further.
Thank you again for bringing this to our attention. We genuinely appreciate the opportunity to make things right.
Kind regards,
The BetterRoaming Support Team
Works great!
The onboarding instructions were clear and easy to setup. It worked like a charm in the first try. The signal coverage is good so far and my son is enjoying his watch.
19 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Srihari,
Thank you for sharing your experience with us, we truly appreciate it!
It’s great to hear that the setup went smoothly and the service has been working well for your family. We’re glad your son is enjoying his Apple Watch, and we’re always available should you need any assistance.
Kind regards,
The BetterRoaming Support Team
Really easy and helpful to have for my…
Really easy and helpful to have for my sons apples watch.
30 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Jonathan,
Thank you for the great feedback!
We’re very happy to see that our service has been easy to use and helpful for your son’s Apple Watch.
If you ever have questions or need support, we’re always here to help.
Thank you for trusting us!
Best regards,
The BetterRoaming Support Team
Great service and price
We bought this service for our daughter who has an Apple Watch but no iPhone. It works great! Great price and service. It can be a little tricky to make iMessages work without an iPhone, but we got it working and have been very happy with this service.
29 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Josh,
Thank you so much for sharing your experience!
We’re so glad to see the service is working well for your daughter and that you’re happy with the value and overall performance.
We understand that setting up iMessage without an iPhone can be a bit "tricky", so we’re glad you were able to get everything running smoothly.
If you ever need help or have any questions in the future, we’re always here to support you.
Thanks again for choosing us!
Best regards,
The BetterRoaming Support Team
Apple watch for my 6th grader helps us…
Apple watch for my 6th grader helps us coordinate pick up
1 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Anand,
Thank you for sharing!
We're so glad to hear the Apple Watch is helping your 6th grader stay connected and making pick-up coordination easier. That’s exactly what we hope for - simple, reliable convenience for families.
Thank you for your preference!
Best regards,
The BetterRoaming Support Team
Easy to sign up and use
Easy to sign up and use, it fits my needs.
27 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear James,
Thank you for your feedback!
We're happy to hear the sign-up process was easy and that the product fits your needs. We appreciate you choosing us!
Best regards,
The BetterRoaming Support Team
Amazing
Amazing, inexpensive, and reliable serviced for my kid's Apple Watch.
27 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Timothy,
Thank you so much for the feedback!
We're very happy to see that you value our service for being affordable, reliable, and a great fit for your child’s Apple Watch. We truly appreciate your support!
Kind regards,
The BetterRoaming Support Team
Fantastic service and great option to…
Fantastic service and great option to connect a child’s Apple Watch to a network without needing an iPhone.
27 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Suffwan,
We’re so happy to hear that our service is making Apple Watch use simple and convenient for your child. Thank you for sharing your experience with us!
Kind regards,
The BetterRoaming Support Team
Horrible Network, never could call my kids!
Service was not good had to change to other carrier since the watches were never connecting to the network and no call went through, 0 customer service to get money back since it was paid in full for 2 lines for 2 watches for a service that never worked.
26 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Enrique,
We’re very sorry to hear about the difficulties you experienced with your service.
We’ve reached out via email to gather more information so that we can provide the necessary assistance and work toward resolving this issue.
Our goal is to make this right and ensure you get the support you need.
Thank you for your patience, and we hope to turn your experience around.
Kind regards,
The BetterRoaming Support Team
Astral Tagorda has been following up…
Astral Tagorda has been following up with my case and helped till it's sorted.
I appreciate her/his understanding and help.
26 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Jeanne,
Thank you so much for your kind words!
We’re really glad Astral could follow up and help get your case resolved. We’re always here and happy to help with anything you might need in the future.
Kind regards,
The BetterRoaming Support Team
Extremely easy to set up an inexpensive…
Extremely easy to set up an inexpensive cellular plan for my daughter (7) and coverage for her Apple Watch is fantastic too. Very rarely am I unable to contact her when I need to. These plans are a godsend when it comes to being able to keep tabs on my daughter via her Apple Watch, and the ability to stream music through the loudspeaker of the watch whilst she’s out riding her bike has turned out to be an unexpected major benefit - the Unlimited data is fantastic for this, limiting my worry of unexpected bills. When my one year plan comes to an end, I will 100% be renewing the plan.
26 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Ben,
Thank you so much for your detailed and thoughtful review!
We’re thrilled to see that setting up your BetterRoaming watch plan for your daughter’s Apple Watch was easy, and that coverage and connectivity have been reliable.
It’s great to know that you value having unlimited data, as it lets your daughter enjoy features like music streaming while giving you peace of mind about unexpected bills.
We truly appreciate your feedback and are delighted that you intend to renew your plan when the current one ends.
We’re always here to help and support you with anything you may need to ensure your experience continues to be seamless.
Kind regards,
The BetterRoaming Support Team
Super easy to setup
Super easy to setup, instructions given were spot on and everything went smoothly. Then it just worked, perfectly!
19 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Ben,
Thanks so much for sharing your feedback!
We’re thrilled to know that everything went smoothly and that it worked perfectly right from the start. We aim to continue delivering great service and to remain your preferred choice.
Best regards,
The BetterRoaming Support Team
Needed a watch only cellular plan for…
Needed a watch only cellular plan for my son and this delivered. Easy to set up.
26 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear John,
Thank you for sharing your experience!
We’re delighted to hear that our BetterRoaming Apple Watch plan meets your needs and was easy to set up for your son.
We truly appreciate your feedback and are always here should you need any assistance.
Kind regards,
The BetterRoaming Support Team
Was able to get cellular data on my…
Was able to get cellular data on my watch when it was not available from my provider.
26 november 2024
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Tammy,
Thank you for your feedback!
We’re happy to know that BetterRoaming provides a solution for your Apple Watch that your provider wasn’t able to offer.
We’re always here to assist and support you with anything you may need in the future.
Kind regards,
The BetterRoaming Support Team
Best Option for Apple Watch Family Setup feature
BetterRoaming has been an easy, seamless, and affordable way to allow our child to have cellular data on her Apple Watch without the need for her own iPhone.
26 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Justin,
Thank you for your kind words!
We’re so glad to see that you value BetterRoaming as a simple and affordable solution for your child to have cellular data on her Apple Watch, and we’re always here for any assistance you may need.
Kind regards,
The BetterRoaming Support Team
Leider keine Verbindung auf Mauritius
Leider keine Verbindung auf Mauritius. Ich hoffe in Sri Lanka, Malaysia und Singapur funktioniert es.
UPDATE:
Auf Sri Lanka hatte man zwar Verbindung, aber es baute sich keine Seite auf.
In Malaysia und Singapur war die Verbindung und die Geschwindigkeit okay.
Insgesamt also teilweise durchwachsen, wobei die Probleme von der help line umgehend aufgenommen, aber nicht gelöst werden konnten
26 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Rainer,
Thank you for bringing your experience to our attention and giving us the opportunity to assist.
We’re sorry to hear about the issue with your BetterRoaming plan in Mauritius. We would like to investigate this further to understand why the service is not working as expected and provide all the necessary assistance to ensure it works smoothly at your next destinations.
To help us investigate the issue properly, please submit a support request via our Help Center using the following link: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a request, kindly reply to the information request we sent you via email, and include the email address you used to create it along with the case number.
We’re here to support you and are committed to improving your experience.
Best regards,
The BetterRoaming Support Team
Great for son's watch ..
Great for son's watch ... nice, affordable plan for a standalone product like my pre-teen's Apple Watch.
26 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Junior,
Thank you for sharing your experience!
We’re happy to see that our plan works so well for your son’s Apple Watch and that you find it both practical and affordable. It’s great to know it’s helping keep things simple for your pre-teen.
We’re grateful for the time you took to share your feedback and are always here to assist whenever you need us.
Kind regards,
The BetterRoaming Support Team
Nice to have but not super reliable
We use this watch for my 10 year old when she’s around the neighborhood with friends. Unfortunately, I’d say it doesn’t receive calls or messages about a third of the time. Sometimes she receives messages hours later. It doesn’t seem to matter whether it’s connected to our home network or not. Restarting the watch doesn’t help.
26 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
Thank you for sharing your feedback.
We’re glad to see that your daughter is enjoying her Apple Watch around the neighborhood, but we’re sorry to hear about the issues you’re experiencing with calls and messages.
This is certainly not the experience we want for our users. Connectivity can sometimes be affected by network coverage, watch settings, or software issues. We’d love to help troubleshoot this further to improve your experience with the Apple Watch plan.
To help us investigate the issue properly, please submit a support request via our Help Center using the following link: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a request, kindly reply to the information request we sent you via email, and include the email address you used to create it along with the case number.
We’re here to support you and are committed to ensuring the best possible experience with your Apple Watch plan.
Best regards,
The BetterRoaming Support Team
It is the customer service that sets them apart
It was the customer service. And how proactive they were!
24 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Nerida,
Thank you so much for your kind words! We’re delighted to hear that our customer service and proactive approach made a difference for you.
We truly appreciate your feedback and are always here to assist whenever you need us.
Warm regards,
The BetterRoaming Support Team
An alternative to carrying a phone
This is a very good service for a person who has no cellular phone. Most of the applications— weather, stocks, heart, exercise— work well. In Australia, this is a “best of breed” offering. The pricing is fair.
23 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Thomas,
Thank you for taking the time to share your review!
We are truly delighted to see that our service performs so well for you and that you consider it “best of breed” in Australia, with pricing that you feel is fair and reasonable.
It’s great to know that our offerings continue to meet your expectations and providing real value.
Your feedback is greatly appreciated, and we’re always here to help with anything you may need.
Kind regards,
The BetterRoaming Support Team
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