I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany pla... Toon meer
Bedrijf heeft geantwoord
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A query regarding an adjustment to our plan, was resolved quickly and efficiently. eSIM for Apple Watch without and iPhone with Better Roaming is by far the best offer.
Bedrijf heeft geantwoord
Tried to use this whilst offshore. Wouldn’t connect. Since I hadn’t used it I tried to cancel my plan however better roaming were insistent that they couldn’t find a payment despite it being taken fro... Toon meer
Bedrijf heeft geantwoord
I used BetterRoaming to set up my son’s Apple Watch and had a bit of trouble getting started, but their support was amazing. They were so patient and guided me through everything step by step until... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Nederland
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,9
Goed
268 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Cheap and reliable
Cheap and reliable. Cannot fault after 3yrs on this service
23 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
Thank you for your review!
We truly appreciate seeing that our service has continued to offer both affordability and reliability over the past three years. Your continued trust means a lot to us.
We’re here to ensure your experience stays just as smooth going forward.
Kind regards,
The BetterRoaming Support Team
Great stand-alone Apple Watch plan
Great stand-alone Apple Watch cellular plan for family member. Able to have a cellular watch with its own number without having to add it to an existing mobile phone plan. (But can still manage it through family sharing.) Ideal for parents wanting child or young adult to have a cellular Apple Watch.
23 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear RM,
Thank you so much for sharing this thoughtful review! We’re happy to hear that the Apple Watch plan is a great fit for your family.
If you ever need help with anything, we’re here for you!
Kind regards,
The BetterRoaming Support Team
Funktioniert einfach nicht
Funktioniert einfach nicht. Datenplan für Mauritius ist nicht nutzbar. Support meldet sich nicht. Meidet BetterRoaming. Extrem schlechter Service. Man zahlt und bekommt keine Leistung.
22 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Max,
Thank you for bringing your experience to our attention and giving us the opportunity to assist.
We’re sorry to hear about the issue with your BetterRoaming plan in Mauritius, and we sincerely apologise that you have not yet received support from our team.
We would like to investigate this further to understand why the service is not working as expected and provide all the necessary assistance.
From your comments, it seems that you have already submitted a support request. If so, please reply to our email with the email address you used to create the request, along with the case number provided.
We are committed to resolving this issue and ensuring you receive all the support you need.
Best regards,
The BetterRoaming Support Team
This service gives us peace of mind
This service gives us peace of mind! With aged parents and one that has Alzheimer’s it gives great peace of mind that we can share location services
22 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Melly,
Thank you so much for renewing your subscription and for sharing your kind words! We’re delighted to hear that our service gives you peace of mind and helps you stay connected with your loved ones.
We remain committed to providing the best experience possible and are always here if you need any assistance.
Warm regards,
The BetterRoaming Support Team
Made it possible for my daughter’s…
Made it possible for my daughter’s Apple Watch to have cellular. Great service!
1 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Chris,
Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with your daughter’s Apple Watch and that our support team was able to help.
We truly appreciate your support and are always here if you need any assistance.
Warm regards,
The BetterRoaming Support Team
Service drops out often
My daughter’s service is always dropping out. We can’t seem to contact her at key times using either the data or the mobile phone number. Suspect it’s because of the Vodafone network being substandard
20 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Scott,
Thank you for sharing your feedback.
We’re very sorry to hear that your daughter has been experiencing frequent service dropouts.
While Vodafone’s network performance can vary by location, we would really appreciate the opportunity to look into this further and check whether there is any troubleshooting we can do together to help improve your daughter’s experience.
To help us investigate the issue properly, please submit a support request via our Help Centre using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a request, kindly reply to the information request we sent you via email, and include the email address you used to create it along with the case number.
We’re here to support you and are committed to improving your experience.
Best regards,
The BetterRoaming Support Team
À fuir !!
À fuir !!! Je me retrouve à avoir été prélevée de 78€ alors que j’ai demandé une résiliation de mon forfait pour la montre de mon fils depuis des mois . J’ai bien reçu une réponse que mon forfait était clôturer et à ma grande surprise ce matin, vous me prenez 78€ ??? Est-ce normal ?? Et est-ce normal de ne pas pouvoir vous joindre ?? Je engager des poursuites. Car c’est du vole .
20 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Gaël,
Thank you for reaching out. We’re here to help, and we appreciate the opportunity to clarify this matter.
You mentioned that you were charged yesterday for your son’s Apple Watch subscription, even though you requested its cancellation a few months ago. We would like to look into this further to provide you with a clear explanation of what happened.
To help us do so, please submit a support request through our Help Center using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the information request we sent by email, and include the email address you used and the case number.
We remain committed to full transparency and look forward to assisting you further with your enquiry.
Warm regards,
The BetterRoaming Support Team
No customer service replies
No customer service replies, terrible Data connection. The number no longer makes or receives calls.
Don't waste your time, and join one of the other main phone companies.
1 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
Thank you for taking the time to share your experience. We’re truly sorry to hear that you’re having difficulties making and receiving calls and that the support you've received so far has not met your expectations.
Please rest assured that we take your concerns seriously and are committed to resolving this as quickly as possible.
We understand from your message that you've already submitted a support request, but have not received a reply yet.
To help us move forward, we kindly ask you to respond to our recent email with the information we requested - specifically, the email address used to create your account and your case number.
This will allow us to investigate further and provide any troubleshooting steps that may help improve your experience.
We're here to support you, and if there's anything else you need in the meantime, please don’t hesitate to reach out.
Kindest regards,
BetterRoaming Support Team
Update - 22 Nov 2025
Update - 22 Nov 2025
I have been contacted by Astral at BetterRoaming, and she has been excellent.
My overpayments have now been refunded and her service has been excellent.
I cancelled my plan 3 years ago, and they are continuing to bill me.
I regularly contact them, and they tell me it's taken care of, and it happens every time.
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE.
17 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Dave,
Thank you for bringing this matter to our attention.
We understand the frustration caused by our mistake and apologise for the inconvenience it has caused you. We appreciate the chance to address this matter and make things right.
As confirmed by our service manager in a recent communication with you, your refund is currently being processed, and we will continue to monitor this case through to its completion.
Your experience is very important to us, and we are taking all necessary steps to prevent similar issues in the future. We are committed to turning your experience with our service into a positive one.
Kind regards,
The BetterRoaming Support Team
Kept charging me after I’d cancelled…
Kept charging me after I’d cancelled the service, and when I raised it they would only give me 50% back.
Edit - this has now been resolved, only after I left a review
1 oktober 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Ruth,
Thank you for sharing your feedback.
We were able to locate your support request and confirm that you have already received a 50% refund.
After carefully reviewing your case, we sent you an email today with a response regarding the remaining refund. We apologise for any delay or misunderstanding that may have occurred and appreciate your patience.
If there’s anything else you’d like to discuss, please feel free to reply directly to that email.
We’re here to support you and are committed to ensuring the best possible experience.
Warm regards,
The BetterRoaming Support Team
“I tried using BetterRoaming and…
“I tried using BetterRoaming and unfortunately had a really poor experience. They charged me, but the service never actually worked, and I couldn’t find a customer service number to get help. Just a heads-up for anyone else considering it.
It’s a waste of money and time
11 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
Thank you for reaching out.
We’re truly sorry to hear that your recent experience with our service has not met your expectations. We’d like the opportunity to make things right and assist you in troubleshooting any issues you’ve encountered, so we can help ensure a smoother experience moving forward.
To contact our Support Team, the easiest way is through our Help Center, which you can access anytime at www.betterroaming.com/support
Simply scroll to the bottom of the page and click the blue banner labelled “Contact Support.”
To help us investigate your issue in detail and provide the best possible assistance, we kindly ask that you submit a support request using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent asking for additional information. Be sure to include the email address you used to create your request and your case number so we can follow up promptly.
We’re dedicated to supporting you and ensuring a much better experience going forward.
Warm regards,
The BetterRoaming Support Team
Constant reception issues
Constant reception issues. Call only connect perhaps 5% of the time. No way to contact any form of customer support - you have to lodge an email ticket
7 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Adrian,
Thank you for reaching out and taking the time to share your feedback.
We’re sorry to hear you’ve been experiencing call reception issues. We completely understand how inconvenient this can be, and it’s not the level of service we aim to provide.
Regarding the options to contact our Support Team, we realise it can be difficult when these aren’t immediately obvious, and we appreciate your thoughts on this subject.
To clarify this matter, the easiest way to contact our Support Team is through the Help Center. Customers can access it anytime from our main support page at www.betterroaming.com/support
Simply by scrolling to the bottom of the page, where there is a blue banner labelled “Contact Support.”
To help us investigate your call reception issues in detail and provide the best possible assistance, we kindly ask that you submit a support request using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent asking for additional information, including the email address used to create your request, along with your case number, so we can follow up promptly.
We’re dedicated to supporting you and ensuring a better experience moving forward.
Warm regards,
The BetterRoaming Support Team
Ich wollte für mein Kind auch eine…
Ich wollte für mein Kind auch eine E-SIM auf der Apple Watch einrichten. Nach Befolgung aller Einrichtungsanweisungen passierte nichts, nur das Geld wurde abgebucht, obwohl gerade eine 7-tägige Gratis-Testaktion läuft. Auch in meinem Kabinet wird nichts angezeigt. Mir ist auch nicht klar, wie ich die SIM-Karte abmelde. Ich werde eine Rückerstattung über meine Bank beantragen.
20 oktober 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Evgeny,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue you’re experiencing with the setup of your child’s Apple Watch. We'd like to look into this further and assist with any troubleshooting that may help improve your experience.
To get started, we kindly ask that you submit a support request through our Help Center using the following link: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the information request we sent via email, including the email address used to create the request and the case number.
Regarding the 7-day free trial period, we’d like to clarify that the payment for the Apple Watch trial is held as a pre-authorisation on your account. This hold is initiated at the time of plan activation. If the plan is cancelled, the pre-authorised amount is automatically released and typically appears in your account within 5 to 10 business days, depending on your bank or payment provider’s processing times.
We remain committed to resolving this matter and hope to restore your confidence in our service.
Kindest regards,
BetterRoaming Support Team
Extremely disappointed with their…
Extremely disappointed with their service and product. They don't deserve 1 star!! Signed up for one year upfront for my child apple iwatch se and it doesn't even work. My recommendation is not sign up for 1yr, try month by month so you are happy. Look elsewhere
12 oktober 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Wayne,
We appreciate you bringing your concerns to our attention and giving us the opportunity to assist.
We’re sorry to hear about your disappointment with your child’s Apple Watch yearly plan. We’d like to investigate this further to understand why the service is not working as expected.
To assist us, please submit a support request through our Help Centre using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a request, please reply to our email with the email address you used to create the request, along with the case number provided.
We’re committed to resolving this issue and making sure you have all the support you need.
Best regards,
The BetterRoaming Support Team
Why was my account charged during my…
Why was my account charged during my free trial period?
1 oktober 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Min Li,
Thank you for reaching out. We’re happy to assist you and appreciate the opportunity to clarify this matter.
You mentioned a charge that occurred during your free trial period. It appears you may have purchased an Apple Watch plan and are now seeking clarification regarding this potential charge during the trial.
We would like to look into this further and provide you with a clear explanation. To help us do so, please submit a support request via our Help Centre using this link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, kindly reply to the information request we sent you via email, and include the email address you used to create it and the case number.
We remain committed to full transparency and look forward to assisting you further with your enquiry.
Warm regards,
The BetterRoaming Support Team
impossible de mettre l'eSim sur une applewatchSE3
J'ai acheté l'apple watch SE3 pour l'anniversaire de ma fille avec pour but de pouvoir communiquer avec elle quand elle est dans son autre famille, mais le forfait de BetterRoaming n'est pas compatible en France avec visiblement sans aucune visibilité sur une future compatibilité, j'attend mon remboursement mais je suis extremement deçu etant donné que c'est le seul fournisseur possible en France pour ce type de forfait et certifié par Apple (on se demande comment)
20 september 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Max,
Thank you for sharing your feedback and experience. We appreciate the opportunity to address your concerns.
We're truly sorry to hear about the difficulties you've encountered with the Apple Watch subscription for your daughter. Unfortunately, her current Apple Watch model is not yet supported by our service, which means we’re unable to provide full functionality at this time.
Please rest assured that we’re actively working to expand device compatibility. Once support for this model becomes available, this will be reflected in the disclaimer on our website here: https://www.betterroaming.com/watches/apple-watch-family/ (located just above the “Select Plan” option).
You mentioned that you're awaiting a refund. To help us locate your support request, please reply to our message on Trustpilot with your support reference number and the email address you used to contact us. This will allow us to find your case quickly and follow up directly.
We sincerely apologise for any inconvenience this may have caused and look forward to offering our service for this Apple Watch model in France in the near future.
Warm regards,
The BetterRoaming Support Team
Don't get the apple watch for your kid
Don't bother with the apple watch if this is the only option for connectivity. We are in Sydney metro, service connectivity is not great! GPS rarely updates until end of day (too late by then) rendering it completely useless. Messages always have delays between send and receiving - also making it useless. Not happy with any component of this service. Save your money, get the phone instead, or get another watch. Also had a payment taken out the following year which i was positive i had cancelled (even checked it 2 times to make sure) only to have it go through anyway. Am going through cancellation and request for the refund as we speak.
UPDATE: Refund is currently pending to be processed shortly, but it was an easy process to complete and staff were easy to deal with too.
23 september 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Ramona,
Thank you for contacting us.
We value your feedback and the opportunity to address your concerns.
We're sorry to hear that you're experiencing difficulties with your Apple Watch. We’d like to look into this further to see if we can assist with any troubleshooting steps that might improve your experience, as well as gather more information regarding the recurring payment you mentioned.
To get started, we kindly ask you to submit a support request through our Help Center using the following link: https://support.jira.1global.com/helpcenter/BetterRoaming/
We’re committed to resolving this matter and are here for any additional support you may need.
Kindest regards,
BetterRoaming Support Team
Very disappointing
Bought my daughter an Apple Watch for her Birthday. I thought it would be a click-go process with the suggests from JBHiFi staff. Back home, registered an account and filled a form but after that nothing made through like blocked out the door way. I could never pay successfully. Searched around for contact, email is the only methodology but still didn’t resolve the issue. Left question mark still. It has been a month already. Here I am, I guess this is the only way to contact Betterroaming.
17 juli 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear He Gao,
Thank you for sharing your feedback.
We’re really sorry to hear about the difficulties you’ve had with the Apple Watch subscription for your daughter. We understand how frustrating this must be, especially when you're not receiving the support you expected. That’s certainly not the experience we want any of our customers to have.
We also apologise that it wasn’t easy to get in touch with us. We know that email isn't always the most convenient way to reach out, so here’s a direct link to our Help Center, where customers can easily submit a request: https://support.jira.1global.com/helpcenter/BetterRoaming/portal/4
For your convenience, this link is also available on our main support page: www.betterroaming.com/support – simply scroll to the end of the page, where you’ll see a blue banner labelled "Contact Support."
To help us look into the issue properly and get it resolved for you, please reply to our message on Trustpilot with your support request reference number and the email address you used to contact us. This will allow us to locate your case quickly and follow up with you directly.
We're here to support you and are committed to improving your experience.
Warm regards,
The BetterRoaming Support Team
I have never written a review before
I have never written a review before. But had to for this. Better Roaming has been a complete disappointment. It’s the only service provider for Kids Apple Watch to have it functioning without a phone. I would recommend not getting the Apple Watch to avoid having to liase with Better Roaming. You pay, yet the service won’t get connected. I am still emailing them trying to get a connection for the service. I have begged them. They send emails that don’t provide a solution that actual fixes the problem. I am still waiting for help. Better Roaming… I AM BEGGING YOU TO HELP ME AND FIX THE PRODUCT I HAVE PAID FOR. PLEASE.
14 augustus 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear JR,
Thank you for taking the time to share your experience. We’re truly sorry to hear that you’re having difficulties with your Apple Watch plan and that the support you've received so far has not met your expectations.
Please rest assured that we take your concerns seriously and are committed to resolving this as quickly as possible.
We understand from your message that you've already submitted a support request. To help us move forward, we kindly ask you to respond to our recent email with the information we requested - specifically, the email address used to create your account and your case number. This will allow us to investigate further and provide any troubleshooting steps that may help improve your experience.
We're here to support you, and if there's anything else you need in the meantime, please don’t hesitate to reach out.
Kindest regards,
BetterRoaming Support Team
Für AppleWatch nicht kompatibel
Auch wir haben ein Abo für die AppleWatch abgeschlossen um eine Erreichbarkeit für die Kinder sicherzustellen.
Die Uhr funktioniert mit dem Vertrag nicht, der Support ist telefonisch nicht zu erreichen und auf Sprachnachrichten reagiert ebenfalls keiner.
4 augustus 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Sebastian,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you're experiencing issues with your Apple Watch plan. We understand how important it is to stay connected with your children, and we regret that reaching support has been challenging.
We’d like to investigate this further and assist with any troubleshooting that might help improve your experience.
To get started, please submit a support request through our Help Center using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, kindly reply to the information request we sent you via email, and include the email address you used to create it and the case number.
We’re here to help and are available should you need any further assistance.
Kindest regards,
BetterRoaming Support Team
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