Bikes Online Reviews 

I have MTB’ed my whole life but a friend has been encouraging me to get a road bike. After lots of research, I went with the Strattos S7X as my first road bike. With about 10 minutes of putting together, I was up and going. After a 100 miles on it, I am loving it and am now a big POLYGON fan. Can’t recommend highly enough for those wanting to spend less than 2k on a road bike. Highly satisfied. I am going to go with wider tires and tubeless but other than that, it’s ready to roll.

Just stick to bike shops or verified, trustworthy online shops. I placed my bike on order before the holidays (always expect delays), I had to open a PayPal dispute (because after 3 weeks with the shipping status was still in the 'Pick' category) to receive an answer from their team. They heavily use AI chatbots (to ill-effect) and the likelihood of talking to an individual is very slim. After their response, they agreed to refund me my purchase amount. A week after still nothing so I had to open another PayPal dispute regarding the lack of refund. After two PayPal disputes and over a month of waiting I finally got a refund. Just find another bike elsewhere and save the hassle and frustration of working with an AI company.

Everything went smooth with the purchase of a new bike at bikesonline. My bike arrived fast, and it is an amazing bike. Before I bought the bike I wanted to talk to someone at this online store so, I had to set up a time a representative to call me to talk to me about bike sizing. Great costume service. I am really happy about the whole transaction.

Shipping was fast, communication was good throughout the order, and assembly was easy! My son totally loves the Siskiu D24. Great components and geometry. Suspension is super plush and fits him just right. Stoked the he finally has a bike that can keep up with his level of riding. He’s now out there side by side with me and it won’t be long and I will chasing him!

My daughter is so hyped for this bike! It’s a big upgrade from her little LOL Surprise bike. She now asks, “Dad, can I go ride my bike? I’m craving my bike.”

The bike shipped fast, it was easy to put together, it’s got a solid construction, it looks super-cool, and it’s very lightweight compared to a steel equivalent. I’m very happy with this choice and so is my daughter.

I do not think there is a customer service for customers. I purchased a Ebike with some extra parts that I’m not going to use so I have called over 10x with no response except a AI voice the does not give you the information you need. I drove over 160 miles to the shop in Carlsbad Ca only to have no one answered the door to come in. It’s now been over the 30 day retains I’m out $162 in parts and $70 in gas to drive to Carlsbad. I’m sorry but I will never purchase anything or suggest to someone buy something at bikesonline ever.

My new Polygon Siskiu D7 is awesome from the short ride I was able to fit in before snow, can't wait for spring. The sizing tool was good but then Bikes Online was a huge help making the fit perfect when they really didn't have to since everything was as advertised. Customer Service Bob & Landon were excellent

The bike shipped fast and was easy to assemble. Once it was ready to ride, everything was working great. Will consider this shop again in the future.

My only complaint was FedEx through the box on its side busting the derailleur hanger .The box was open upon me receiving it. Due to the paper tape that was used to seal the Box.I had to contact you guys giving you the serial number and the order number and pictures in order to get a replacement derailleur hanger .I could not go on a church bike ride that was previously planned due to my bike was busted upon receiving it. I was completely crushed by this and nobody really seemed to care. So I highly recommend to anybody that wants a new bike to go to their local bike shop to purchase one there and to avoid purchasing them online. Because those that are shipping your products don't care about the consumers product. I've also read multiple complaints about people's bikes being busted upon receiving

I really enjoyed getting my bike from the website. Awesome bike. Delivered with care.

The customer service is the worst I’ve ever experienced. They sent me the wrong item, and I had to wait a long time to get any response. They barely replied to my emails and promised a partial refund for sending the wrong color. So they did. However, one of the items never arrived, and I’m still waiting for them to respond to my email regarding a return and full refund. I would never recommend this website for shopping.

They estimated a ship date of 12/8, then moved it to 12/15 and then again to 12/29. Each time I had to call and email multiple times to get an update.

I bought a bike from Bikes Online and it was the best thing I could do. I recommend everyone to do it because it is reliable and that is why I give it 5 stars.

Nice bike once I got all the kinks worked out. My local bike shop had to make adjustments to all the gear cables and brakes. Added a fork stem extension and better saddle. The stock setup has the handle bars way too close to my knees.

Good experience. FedEx completely trashed my box. Check to make sure parts have not fallen out of box. Pedals are little on the cheap side and grips. Will likely upgrade. Great bike though and awesome value!

First time as Bikeonline customer and I'm very satisfied with the process from the beginning until I purchased my bike. Customer service are excellent and everyone are very helpful and courteous.

I will highly recommend bikesonline!

My 3rd purchase with bikesonline. Haven't been disappointed yet. Shipping is fast, all bikes have been received within one week. Always packaged great with tools & instructions. No damage to any bikes in shipping. And bikes perform great. I love getting bikes from this site. Everyone around my area rides the same brands, so i always have one of the only bikes that looks distinct & nobody else has which I love. & the spec for the price is always great. I keep telling people they don't need a big name, known brand overpriced bike. These bikes are awesome & I'm surprised at the prices with the spec, looks & quality they provide. Will probably be getting a gravel bike from here soon! Cheers

I’ve bought 3 of the Polygons now, Siskui D6 and T7 and they absolutely crush it.

I’m 6’3 all legs and I’m on the XL. First bike that ever fit perfectly.

Ordering was easy. Shipping was fast and I love my bike!

The bike was shipped very quickly, and arrived when it was promised. It was packaged very well and arrived in perfect condition. It was mostly assembled, and it was straightforward to unbox and finish assembly. All I had to do was insert a wheel, and attach the handlebars, seatpost, and the lever for the dropper seatpost.
All the adjustments were perfect right out of the box; I didn't have to tweak anything (brakes, shifter, etc). I am very picky about these things, but everything was fine.