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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great company and very understanding. Angela was amazing from placing my order till delivery day. Everything went smoothly and couldn't fault anything. Amazing products and reasonable pricing. I've ju... Toon meer

Beoordeeld met 5 van de 5 sterren

Perfect is every way! Easy to order any queries dealt with accordingly kept upto date with every detail - Delivery went smoothly too driver really nice. Helped with assisting my disabled mum when she... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent company never had a single issue stay in contact with you throughout great quality items.. their with yiu every step of the way couldn't recommend this company enough my 2026 order already p... Toon meer

Beoordeeld met 3 van de 5 sterren

Process was easy enough but what i cannot be doing us the constant crap being emailed out your my address same stuff each time, I HAVE PLACED MY ORDER MY PAYMENT PLAN IS SET UP. THAT'S ALL THAT NEEDS... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kerstwinkel

Geschreven door het bedrijf

We are a Christmas Savings Club, helping our customers save towards making their Christmas as memorable as possible.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

348 reviews

5 sterren
4 sterren
3 sterren
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Heeft 100% van zijn negatieve reviews beantwoord

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Beoordeeld met 5 van de 5 sterren

ah i love bilco

ah i love bilco , spreading the cost over the year is so much easier for me and it takes the stress out of the christmas food shop plus my kids like to build a massive fort with all the boxes

9 december 2025
Beoordeeld met 5 van de 5 sterren

Bilco hampers are amazing

Bilco hampers are amazing. Very friendly on phone and delivery drivers
In order ever year and I have never ever had to complain x 100% guarantee these to my friends and family

8 december 2025
Beoordeeld met 5 van de 5 sterren

Great company and very understanding

Great company and very understanding. Angela was amazing from placing my order till delivery day. Everything went smoothly and couldn't fault anything. Amazing products and reasonable pricing. I've just received my Christmas order and already placed my next order :-) Thanks again!

9 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This us my 3rd year ordering this year's order so not what I expected. 2026 maybe not have Bilco as my hamper supplier …

This us my 3rd year ordering from this Hamper business.

HOWEVER this year very disappointed. £800+ worth of hampers 2x Groceries, 2x Frozen (mainly meats) and 1x Biscuits.
On unpacking biscuits noticed many are dated fur 2026 in the first half of the year.

Left a comment on Facebook page about it. Someone gets back to say "some products have 3-6months date on them some even 9 months and the purchase stock in September to pack in November"
strange I've known biscuit a well as grocery products can have more than 12month best before dates on as its processed foodstuff.

They then said to me "next time I walk around a supermarket take a look at the BBD I'd be very surprised...."

Actually I work in retail and supermarkets hence how I know what they told me is totally incorrect. Tinned groceries can have upto 2-3 years on them. Biscuits and snacking upto 12-15 months.
So obviously your suppliers are giving you excess" shorter life" stock no doubt clearance lines.

The past few years I've had a frozen turkey in its original manufacturer's packaging on. This year I've had a turkey in a clear bag not vacuumed sealed with sticker on with 2027 dare on. Another bizzare occasion this year so doubt it'll last until that date if not used

Think 2026 I may have to reconsider my hampers from Bilco Direct. Feel let down this year

8 december 2025
Review zonder uitnodiging
Logo bilcodirect.co.uk

Antwoord van bilcodirect.co.uk

Thank you for your review and we are sorry we haven't met your expectations. We have had a look at the reply you have had from our facebook team and we think there has been some crossed wires.

Let us explain our packing process first of all.
We start packing hampers in September and it takes us 3 months to complete the whole process and in this time we have to pack 1000s and 1000s of hampers. As we have to start buying products in September some lines like biscuits (which come with 6-12 months date) or Cakes (which come with 3-6 months date) or Crisps (which most have 3 months date) then some of the products will obviously be dated in the first quater of the year but non of our products are out of date and all our tinned products, soft drinks, jars and packets are dated well into 2026 and even into 2027

It is impossible to pack the thousands and thousands of hampers, get them into storage, have them picked and transported around the country ready to be delivered to customers homes in December and give you the longest possible best before dates.

The comment regarding looking at the BBD dates in the supermarkets was a light hearted comment, they were trying to say to you you would be surprised at the dates of some products even in the supermarkets.

Also the industry standard on frozen chickens and turkeys is 2 years, so yes, if stored correctly it will last.

And finally, we would hate to lose your custom but if you do not trust what we do and do not want to come back for 2026 we would like to thank you for your business over the last few years.

Beoordeeld met 5 van de 5 sterren

hamper

brillant custumor service kept us informed of delivery
respected delivery befor time given
will be ordering again nt yr

6 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bilico

This company is one of the best I have ever used my Christmas orders came early so 😊 staff are there always happy to help you 😊 thank you to all the bilico staff who work hard 😊 merry Christmas and happy new year can't wait to re order in mid December. Shirley mcdermaid .x

6 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bilco is the best

Thank you to this amazing Christmas hampers Bilco you have helped me when I was going through a hard time with the monthly payments with a great big thank you I’m looking forward to receiving my hampers and I’m definitely going to order again next year

30 oktober 2025
Review zonder uitnodiging

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