Franchement je m’attendais pas à voir mon corps qui change en seulement 2 mois, je suis ravie d’avoir acheté votre le bionicgym. Le service client ( DOHA et LEIL) sont a l’écoute surtout au début je s... Toon meer
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Lees wat reviewers zeggen
After losing 85 lbs. and getting down to a bmi of 20 on glp-1 in my mid-60's, I lost a lot of muscle, mostly in my hips and thighs, and became osteoporotic. Falling is a big concern for me, naturall... Toon meer
Bedrijf heeft geantwoord
My Bionic gym never worked, contacted customer service and years later out over 700 for a machine that wouldn't turn on. The customer service just kept responding with what is it doing? It is not work... Toon meer
Je valide le produit ça m'a vachement aidé moi qui avait du mal à faire du sport, je le recommande fortement. Merci beaucoup à Doha pour son assistance.
Bedrijfsgegevens
Info over BionicGym - Helping the world to exercise
Geschreven door het bedrijf
Our mission is to make the world fitter, healthier and hopefully even a little happier through our tech.
We all need exercise, to feel good, train hard or just to burn extra calories for weight loss. If you already have BionicGym, wonderful! thank you! We really appreciate you taking the time to visit us. If you have an issue or a problem please contact us at hello@bionicgym.com . We've a very small team but they are always happy to help. If you're new to BionicGym, welcome! please help us spread the word that there is a new form of exercise that people can do. Others find your experiences not just useful but often an inspiration in their own fitness journey.
Discover the future of fitness with BionicGym, the pioneering wearable cardio device that's transforming at-home workouts and personal health regimes. Engineered for individuals who value efficiency, convenience, and innovation in their exercise routine, BionicGym stands at the forefront of fitness technology. Our mission is simple yet profound: "Improve the world through exercise, one shiver at a time."
BionicGym is not just another fitness gadget; it's a scientifically proven method to burn calories, elevate heart rate, and enhance energy levels without disrupting your daily life. Whether you're a fitness enthusiast, a busy professional, or someone seeking an accessible exercise solution, BionicGym offers a groundbreaking approach to staying fit. It's ideal for those looking for an effective cardio workout, weight loss support, and a modern tool to enhance their fitness journey.
Our product caters to a diverse audience, ranging from 25 to 60+ years old, including busy parents, individuals with mobility challenges, and athletes seeking innovative training methods. BionicGym's wearable technology is designed to be gentle on joints, making it a perfect solution for people with knee or back concerns, offering a low-impact yet high-efficiency workout.
As a brand committed to authenticity, wellness, and community, BionicGym emphasizes real results and genuine customer experiences. Our social strategy revolves around empathy, motivation, and the inspiring stories of our users. We've built a supportive community where individuals can share their progress, challenges, and victories, encouraging others to embark on their fitness journey with confidence.
Embrace a new era of exercise with BionicGym, the only wearable cardio that integrates seamlessly into your lifestyle. Achieve your health and fitness goals with our innovative solution, backed by over two decades of research. Whether you're looking to enhance your current workout regime or find a practical way to start exercising, BionicGym is your partner in fitness.
Join the revolution in wearable fitness technology with BionicGym and experience the convenience and effectiveness of our unique cardio solution. Let's make the world a healthier, fitter place, one workout at a time.
Thanks for reading and your interest in BionicGym. It is greatly appreciated.Contactgegevens
Dublin, Ierland
- +1 (213) 259 8831
- hello@bionicgym.com
- bionicgym.com
4,0
Goed
731 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Best customer support experience!
I just ordered my BionicGym, so I haven’t tried it out. But the customer support that I received because of some issues I was having ordering was the BEST CUSTOMER SUPPORT EXPERIENCE I have had. Faith was so patient and willing to help me at every step. Couldn’t ask for a better experience. Thank you Faith and can’t wait to get my BionicGym: 🥰🥰
21 oktober 2024
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hi Jenn,
Thank you so much for sharing your wonderful feedback! We're thrilled to hear that you had such a great experience with our customer support, and we can't wait for you to receive your BionicGym and start your fitness journey.
If you have any questions or need help with the setup once you receive it, don’t hesitate to reach out! We're always here to support you.
Thanks again, and enjoy your BionicGym! 🥰
Best wishes,
The BionicGym Team
Just started with the product
Just started with the product. Figuring out the app and the various programs. Getting to the point of getting my heart rate up and starting to break a sweat.
16 augustus 2024
Antwoord van BionicGym - Helping the world to exercise
Hi David,
Thank you for sharing your experience! We're glad to hear you're getting started with BionicGym and exploring the app and programs. It's great that you're already seeing your heart rate increase and beginning to break a sweat—that's a fantastic sign of progress!
If you ever have any questions or need further guidance, feel free to reach out. We're here to help you make the most of your BionicGym journey!
Best regards,
The BionicGym Team
I did not receive the sticky pads I…
I did not receive the sticky pads I ordered and paid for. I did receive the charger cord.
11 september 2024
Antwoord van BionicGym - Helping the world to exercise
Hi Evan,
We are very sorry you did not receive your full order. We have contacted the shipping team and they have assured me they will ship a new order of Gel pads to you today. The support team will contact you directly with the details.
Best regards,
The BionicGym Team
Real exercise
Great product. Really usefull if you have had an injury and can't exercise traditionally.
3 september 2024
Antwoord van BionicGym - Helping the world to exercise
Hi Pauly,
Thank you so much for your kind words! We're thrilled to hear that BionicGym has been a great help to your recovery and that it's providing you with a valuable way to stay active, even without traditional exercise.
If you ever need any tips or support, feel free to reach out. We’re here to help!
Best regards,
BionicGym Customer Support
Ease of usage and instructions
Ease of usage and instructions. Not as strong on making clear about the various exercises available ..
30 augustus 2024
Antwoord van BionicGym - Helping the world to exercise
Hi Freeman,
Thank you for your feedback! We're glad you're finding BionicGym useful. We understand the importance of clear instructions, and we're continuously working on improving the guidance we provide, especially around the variety of exercises available.
We want to ensure that everyone has the best possible experience, so we’re here to help, our support team will send you a link to an overview of the workouts that we have available.
if you need more clarity on any other aspect of using BionicGym. Feel free to reach out anytime!
Best regards,
BionicGym Customer Support
Antwoord van BionicGym - Helping the world to exercise
Hi Raymond,
We’re sorry to hear that you’re experiencing issues with your BionicGym device. Our support team has made several attempts to reach out and assist you with troubleshooting, but we haven’t received a response.
Please know that we are committed to resolving your concerns. One of our agents is currently handling your case, and we’ll ensure that you’re taken care of. We apologize for any inconvenience this has caused and appreciate your patience as we work to resolve the matter.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The BionicGym Team
My product does not work
My product does not work, while the service to get me a new device was great it is still talking over 2 weeks to receive a new one and as I have not received it yet I can't give a better review, now if the replacement comes and works the way it should I will change my review.
15 augustus 2024
Antwoord van BionicGym - Helping the world to exercise
Hello Jim,
Thank you for your honest feedback and for recognizing the effort of our customer service team. We’re sorry to hear that you haven’t yet received your replacement device. Our team will immediately look into what’s causing the delay and will contact you with an update as soon as possible.
We appreciate your patience and understanding, and we hope that once you receive your new device, it will work as expected.
Kind regards,
The BionicGym Team
I am updating my initial review
I am updating my initial review. I scored the company two stars as I ordered the Pro and received the standard and while I enjoyed it.., it wasn't what I ordered. I am happy to say the company contacted me the same day and set me up. Great customer service.
11 september 2024
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hello,
Thank you for updating your review and giving us the opportunity to make things right. We're sorry for the initial mix-up with your order, but we're glad to hear you enjoyed the standard version in the meantime!
We’re committed to providing great customer service, and we're happy to know that our team could quickly resolve the issue and get you set up with the Pro version. If there’s anything else we can do for you, please don’t hesitate to reach out.
Kind regards,
The BionicGym Team
The system is good the problem is the…
The system is good the problem is the design causes it to crumple up where the power pack goes in!
17 juli 2024
Antwoord van BionicGym - Helping the world to exercise
Hello Wilson,
Thank you for your feedback! We’re glad to hear you find the system good, but we’re sorry to learn about the crumpling issue where the power pack goes in. We understand how frustrating this can be.
We want to ensure you have the best possible experience with BionicGym. Our customer service team will be reaching out to you directly to discuss this further and see how we can help resolve it.
Kind regards,
The BionicGym Team
Worst customer service ever
Update:
I appreciate the company’s response and am open to working to fix this.
Worst customer service ever, especially by Grace. They do not try to help you fix a problem and just tell you to buy another one. While under warranty I had to get it replaced and then when it broke again, mind you I’ve only had it for a few years, I got told to just buy another one? Last may, Moises offered me a replacement that I refused because they had just replaced in October and I didn’t want to take advantage. I figured out how to fix the problem myself. It seems that was a mistake because they are happy to take advantage of me as once again I am having issues with the leg wrap. The issue is with their actual leg wrap, nothing I did and a quick google search showed me this was a common problem that bionic gym had due to poor construction of their product and people usually have to get out scissors and glue and try to fix it themselves. Very sad to see. They didn’t even try to help me troubleshoot and thought offering ten percent off was the best they could do. They don’t care about customers at all or taking accountability for the issues in their product. Why would they when you can just buy another one right?
5 september 2024
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hello Nikki,
We’re truly sorry to hear about your experience and the frustration you’ve encountered. Your feedback is very important to us, and we sincerely apologize if we fell short of meeting your expectations.
We understand how upsetting it must be to deal with recurring issues, especially when you've already made efforts to resolve them. Our goal is always to help our customers get the most out of their BionicGym, and it’s clear we need to do better in this instance.
We’d like to make things right. If you’re open to it. Our customer service team will reach out to explore the best solution. We value our customers and want to ensure you’re taken care of.
Thank you for bringing this to our attention, and we hope to have the opportunity to turn your experience around.
Kind regards,
The BionicGym Team
BionicGym i love it
All i can say Are :
it works !
Customer- service- The best.
I use it 2 times every day.
The app work good, it have a lots of workouts suitet for beginners and pro’s.
I was also skeptical because of the price ,But the bionicgym delivers’
so go for it!
5 augustus 2024
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hello Nina,
Thank you for your fantastic feedback! We’re thrilled to hear that BionicGym is working well for you and that you’re enjoying the app and workouts for both beginners and pros. We’re also glad that our customer service team has been able to support you along the way.
It’s great to know that BionicGym has lived up to your expectations and that you’d recommend it to others. Keep up the amazing work with your daily sessions!
Kind regards,
The BionicGym Team
This bionic Jim is the real deal if you…
This bionic Jim is the real deal if you have the commitment to do it, which is the key yes it’s uncomfortable but you have to concentrate on the results. I started using it in March and by August I’ve lost 50 lb in weight. Fantastic product if you want to lose weight in your lazy boy, but it is uncomfortable like cold plunge and you have to be able to handle it. I thoroughly recommend this product.
Chris J
8 september 2024
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hello Chris,
Thank you for sharing your fantastic results with BionicGym! Losing 50 lbs in just a few months is an incredible achievement, and we’re thrilled to hear that our product has been a key part of your journey. Commitment is key, and while it can be uncomfortable at times, focusing on the results makes it all worth it.
We appreciate your honest feedback and are glad to know you recommend BionicGym. If there’s anything we can do to support you further, don’t hesitate to reach out!
Kind regards,
The BionicGym Team
Antwoord van BionicGym - Helping the world to exercise
Hello Daniele,
Thank you for your kind words! We’re delighted to hear you’re enjoying BionicGym and that our customer service has met your expectations. Your satisfaction is our top priority!
If there’s anything more we can do for you, please don’t hesitate to reach out. We’re here for you!
Kind regards,
The BionicGym Team
Best investment in myself I've ever made
Have been using BionicGym for a few years now. Lost 20% of myself with dedicated use and use it now to maintain that loss. Lots of other benefits for me as well: no cellulite, strong pelvic floor, better mood, better sleep, better monthly cycle. It's changed my life. I am able to exercise at work, at home, wherever I want. It's brilliant.
7 september 2023
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hello Fastmom,
Thank you for sharing your incredible journey with BionicGym! We’re thrilled to hear about the positive impact it has had on your life. Losing 20% of yourself, maintaining that loss, and enjoying so many other benefits like improved mood, sleep, and more! It's wonderful to know BionicGym has made exercising convenient for you, wherever you are.
We’re so grateful to have you as a part of our community and to be a part of your transformation. Keep up the fantastic work, and if you ever need anything, we’re always here to help!
Kind regards,
The BionicGym Team
Bionic didn't burn calories, and censored me questioning it.
I had so much hope this would work so I don't take this negative review lightly, But considering I now bought a treadmill since this device wasted months of my time I should let people know my experience. I had BionicGym since 2021 and only this year in July I use it consistently. after passing what the Company's Facebook groups call the accumulation stage, I put in many hours, created journals to record calories vs hours, and even studied it down to a science to factor fat impedance (see my quoted response for details).
despite all that I didn't see any results. I then tried seeking help on said Facebook group where I tried posting my detailed experience that had journals, formula uses, photos of placement and even a video of it working. But for some reason, they refused to publish it which I reached the admins since the only policy I could think even slightly violates is "making cynical remarks" (yep, it is there), and as of August they gave no response so effectively they ghosted me. I even did the courtesy when I was a lot less angry to reword it to be a lot less critical but they wouldn't publish that either. now that I mention it I'm going to just leave it here for anyone that wants to see that, but yeah I feel I wasted time and money when I was eating into my savings. I don't know if people giving this 5 stars are paid actors, but the fact no one didn't even reach back out to assist in private, let alone seek help from a community feels shady.
"TLDR: my Bionic gym doesn't work, despite extensive efforts. See below for attachments.
I'm livid since I did 150 hours and lost 3 months, and I'm almost certain I did everything right. But I'm hoping there is someone who can point something out.
since 2021 I acquired Bionic Gym which I have been using on and off, but since September I have been unemployed and exercising to slim down since my weight has been affecting my sleep. I managed to drop 12 pounds before April came which as I live in Arizona the heat can get deadly. so cooped up at home, I decided to use this device more consistently. I knew there was supposed to be an accumulation stage so I didn't count the first 5 weeks of doing it at least 2-3 times a week. My legs did get sore so I thought it was working and it gave me time to find the perfect placement and alignments ( 8 cm from knee with center tilted 2 cm to the outer side, even made a mark near the logo and sharpied dots on lower thighs to get it right). I always stick to glucose gobber (GG) looser contraction usually at intensity levels of 30-35.
Once I was no longer feeling any pain I believed I had passed that phase. So I now was doing 4-8 hour seasons, 3-5 times a week, the only reason I didn't do more was we don't have central AC in our house so I'll be stuck in a little room lest the pads melt off. yes, It seemed excessive but if my calorie count was any indication I've gained 3.4 lbs despite my dieting attempts. For 7 weeks, cycling between sitting at my desk and laying down (in a zero gravity recline position), my legs were shaking, ensured it was cold enough that the pads were firmly attached, checked just in case, and even studied the muscles that would have supposedly been affected to positions the pads better (Rectus Femoris, Vastus Lateralis, Biceps Femoris, Semitendinosus, and Semimembranosus, unsure of vastus medialis).
Despite all that, I didn't see any weight loss. Assuming fat has an impedance effect and an understanding of the max 99 intensity equal 15kc/minute per website, being conservative I should've been at least 215 lb at 275 calories per hour x 0.61 for resistance, and trust me I used a BIA scan to try accounting for water weight. Speaking of that, I'm attaching that along with one in April for anyone wanting to fact-check. I'm also adding my day sheet from June and July along with photos in case anyone wants to learn more. But that said I felt I wasted precious time, and effort eating in my savings when I should've just got a gym membership. Please, I'm looking to be proven wrong since I have been trying so hard for these 2 years to get healthy, and to have many people vouch for this along with studies of NMS's efficacy when used this way, only to find the opposite is very disappointing.
Info use for calculations
Per manual: OHM resistance 500 - 1000
Fat ohm sources vary: some say 2000-5000 ohm, which makes any NMS useless. Assuming 500 ohm
Leg legs as template thighs mass: 3^root .055 CC to muscle ratio = .38 CM = 190 ohm imperdance
Thighs measurement: 35 CM long, 58 CM wide (sidenote, even with small wraps, still a need to compact to fit on)"
5 augustus 2024
Antwoord van BionicGym - Helping the world to exercise
Hi Xaviar,
Thank you for reaching out and sharing your detailed experience with your BionicGym. We're are sorry to hear about the lack of weight loss and the frustration this caused you. We appreciate the effort and dedication you've put into using the device, recording your progress, and seeking support from the community.
Regarding your experience with our Facebook group, we want to advise that it is a community-driven group managed by moderators and members who are entrusted to ensure a positive and helpful environment for all members. While we don't have direct control or interact with their decisions, we trust all decisions made by the moderators and the community as a whole. They have nothing but the best intentions for all in the communities. The communities were created to give users of BionicGym an open area to discuss aspects of their journey as long as it is deemed appropriate and within the guidance set out by the community.
We are truly sorry to hear that you haven’t achieved the results you were hoping for, despite your commitment and detailed approach. Your extensive notes and scientific analysis show how dedicated you've been to making this work. Dr. Louis, the founder of BionicGym, would like to personally discuss your experience and goals with you via a video call. This will be a great opportunity to delve deeper into the specifics of your situation, review your data, and see how we can better support you. We believe that with the right guidance and adjustments, there might still be a way for BionicGym to work for you.
We would be happy to arrange a convenient time for this call. Please let us know what works best for you, and we will set it up. Please keep in mind Dr. Louis is based in Ireland and we will need to be mindful of the time difference.
Thank you once again for your patience and for giving us the opportunity to address your concerns directly. We genuinely value all feedback—both positive and critical—as it helps us improve.
Kind regards,
The BionicGym team
Antwoord van BionicGym - Helping the world to exercise
Hello Josephine,
Thank you for your feedback! We're thrilled to hear that you love BionicGym and that it's helping you burn fat effectively. Your satisfaction is our top priority, and we’re delighted to be a part of your fitness journey!
If you need any tips or have any questions, feel free to reach out. Keep up the great work!
Kind regards,
The BionicGym Team
Star service
The customer service is top notch. Not only is the product of high quality but there's always someone to help you with any queries. Definitely happy with my choice.
2 september 2024
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hello,
Thank you so much for your kind words! We're delighted to hear that you're enjoying the quality of BionicGym and our customer service. We’re always here to help and ensure you have the best experience possible.
We’re grateful to have you as a part of the BionicGym community. If you ever need anything, just let us know!
Kind regards,
The BionicGym Team
Be careful in case you get scammed
Be careful in case you get scammed. I just clicked the link & got this price, then came back here to read the comments & clicked again only to see 2 open tabs of the same page but with 2 different prices. That's dodgy & means I now feel dodgy scammers are in charge of selling this. Trust gone already. I took screenshots & posted them to their FB ad comments. Very glad I didn't fall for it!
29 augustus 2024
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Edit 1:
Hi Baheyya,
We are happy to answer any questions you may have on our pricing. If you wish to know more please contact us on hello@bionicgym.com.
Since this was a misunderstanding relating to currency conversion, would you mind reviewing your one star and adjusting the rating please. We would be very grateful if you can adjust your current review or remove please.
Thank you.
Regards,
The BionicGym Team
Hello Baheyya,
We’re sorry for any confusion caused by the different prices you saw. The difference is due to currency conversion between U.S. dollars (USD) and British pounds (GBP). Our website automatically adjusts prices based on your location, and the exchange rates can vary slightly from day to day.
We want to assure you that we are a legitimate company, and we prioritize transparency with our customers. If you have any further questions or concerns, please don't hesitate to contact us at: hello@bionicgym.com
We're here to assist you!
Kind regards,
The BionicGym Team
BionicGym is Great
BionicGym is Great! I love it. It's easy to use and I get a great workout. I love their Customer Service Support as well. I had lots of questions and they are always willing to help and support. This is and has been a great purchase. Thank you BionicGym.
29 augustus 2024
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hello Ronald,
Thank you for your fantastic feedback! We're thrilled to hear that you're enjoying BionicGym and finding it easy to use for a great workout. It’s wonderful to know that our Customer Service team has been helpful and supportive with all your questions.
We’re grateful to have you as part of the BionicGym community, and we’re here for you anytime you need us. Thank you for choosing BionicGym and for your kind words!
Kind regards,
The BionicGym Team
Got me all patched up! Thanks BG!
Had some issues synching my machine up, but the help desk was fast & amazing to get things cleared up! Very happy with my purchase.
26 augustus 2024
Review zonder uitnodiging
Antwoord van BionicGym - Helping the world to exercise
Hello Dave,
Thank you for sharing your experience! We’re glad to hear that despite the initial syncing issues, our customer service team was able to assist you quickly and effectively. It’s great to know you’re happy with your purchase!
If you ever need any further assistance, don’t hesitate to reach out. We’re here to help.
Kind regards,
The BionicGym Team
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