Shopping, ordering and the website were very helpful. Products were clearly represented and I appreciated the opportunity to order trial sizes of other products as well. Shipping was very prompt and w... Toon meer
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Do not buy from them. I received my order yesterday on 8/19/26. I opened my package this morning, and 1/4 of the cleanser spilled out. I contacted them and sent them pictures 4 or 5 times and they con... Toon meer
Bedrijf heeft geantwoord
I absolutely love my Biossance products! I am happy because whenever I run out of product, they seem to be running some kind of sale so I feel like I can afford to replace them. I use the Vitamin C Ro... Toon meer
Bedrijf heeft geantwoord
I absolutely love your skin care! I have sensitive skin and I’ve been looking for something that will elevate my skin care routine and everything has just been so great. I love the discounts purchasin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Pioneering sustainable beauty through biotechnology, at Biossance we created a 100% plant-based squalane skincare line that is incredibly effective and safe.
Contactgegevens
Verenigd Koninkrijk
- biossance.com
4,3
Uitstekend
7K reviews
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My 20% discount code (CAPONE20) was not…
My 20% discount code (CAPONE20) was not applied toward a $74 bottle of Biossance + vit C roseoil and when I tried to cancel the order the site cancellation info said to go to "still need help" below, but there was no place to check/find still need help and the customer service phone number was NO WHERE.
21 augustus 2026
amazing products and quality and love…
amazing products and quality and love the squalane
21 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Why am I a long time customer when Customer Service is terrible?
I am a longtime loyal customer. I ordered several items on 8/6/26 and when I track my order, it has been in transit for 10 days. I "chatted" with Customer Service to determine why my order has been in transit for 10 days. The agent was rude and eventually disconnected the chat. The second agent stated that the shipment is lost. She stated I could replace the items. I requested expedited shipping and was told "no, we can't do that". I did re-order the products and am told it will be 3-5 days to arrive. We shall see if I get the order in 5 days. I will probably delete my account with Biossance because it isn't worth the hastle to get products shipped. Maybe they should try a different shipping company. Why isn't there a direct phone number? I expected better from this retailer.
21 augustus 2026
Review zonder uitnodiging
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Do not buy from them
Do not buy from them. I received my order yesterday on 8/19/26. I opened my package this morning, and 1/4 of the cleanser spilled out. I contacted them and sent them pictures 4 or 5 times and they continued to tell me they didn't receive them. Now they are asking for the batch number, date of purchase, serial numbers, everything that doesn't matter. The product I bought was damaged through mailing. Their customer services is terrible and the products are too expensive to be treated this way.
20 augustus 2026
Review zonder uitnodiging
Antwoord van BIOSSANCE
Hello Lauren,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Easy site platform makes it easy to shop!
It was easy to find the item that I wanted. Also easy to find out about the products, their ingredients and clinical trials!
20 augustus 2026
Shopping
Shopping, ordering and the website were very helpful. Products were clearly represented and I appreciated the opportunity to order trial sizes of other products as well. Shipping was very prompt and well packaged. I'm very excited to see how the products perform over the coming few months.
18 augustus 2026
Your squalene oil is the best
Your squalene oil is the best. Lightweight, it soaks in quickly and no fragrance!
17 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
I placed an order and my order…
I placed an order and my order confirmation is missing items. When I was placing order , it said I was eligible for 3 free mini trial items. It only added one and charged me for it. When i attempted to chat with customer service they were no help.
18 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Happy with the products I order
Happy with the products I order, especially the repair cream and cleanser. Easy ordering.
18 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I changed to Biossance during the lock…
I changed to Biossance during the lock down. I was a tried and true Natura Bisse customer. I was unable to shop in a store so I looked into something comparable online. I was very pleasantly surprised to find something so wonderful for a lot less! I have not looked back. Enjoy!
16 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Easy process
I like getting the E-mails showing updates and sales. The process was quick and easy for my order.
17 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I absolutely love your skin care
I absolutely love your skin care! I have sensitive skin and I’ve been looking for something that will elevate my skin care routine and everything has just been so great. I love the discounts purchasing online and the free gifts that you offer. I am so glad I found biossance.
17 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Antwoord van BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Items were easy to find with detailed…
Items were easy to find with detailed descriptions
14 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Online ordering is easy to navigate
Online ordering is easy to navigate. Great sales and giveaways! Love every Biossance product I’ve tried.
15 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Your Chat does not respond
Your Chat does not respond
It seems you are out of your Retinol Night Serim. It would be appreciated to indicate if it will become available and timing or if it’s being discontinued.
15 augustus 2026
Antwoord van BIOSSANCE
Hello Terry,
We appreciate you bringing this to our attention. We understand your frustration regarding the availability of our Retinol Night Serum. We are actively working to restock popular items and will provide updates on our website regarding its return.
A message has been sent to your account.
Kind regards,
Liam
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Quick and on sale.
14 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Love your cleanser.
14 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
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