Shopping, ordering and the website were very helpful. Products were clearly represented and I appreciated the opportunity to order trial sizes of other products as well. Shipping was very prompt and w... Toon meer
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Lees wat reviewers zeggen
Do not buy from them. I received my order yesterday on 8/19/26. I opened my package this morning, and 1/4 of the cleanser spilled out. I contacted them and sent them pictures 4 or 5 times and they con... Toon meer
Bedrijf heeft geantwoord
I absolutely love my Biossance products! I am happy because whenever I run out of product, they seem to be running some kind of sale so I feel like I can afford to replace them. I use the Vitamin C Ro... Toon meer
Bedrijf heeft geantwoord
I absolutely love your skin care! I have sensitive skin and I’ve been looking for something that will elevate my skin care routine and everything has just been so great. I love the discounts purchasin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Pioneering sustainable beauty through biotechnology, at Biossance we created a 100% plant-based squalane skincare line that is incredibly effective and safe.
Contactgegevens
Verenigd Koninkrijk
- biossance.com
4,3
Uitstekend
7K reviews
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the app is amazing !!
the app always makes things to easy to purchase, and with the sales and little gifts how could i not!! i went to sephora yesterday and checked the biossance app while there and saw y’all’s sale and walked right out of sephora to order from yall. much love always !!
9 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Didn't receive new customer discount
Customer service horrible. Live chat did not help me. Never received $20 discount for signing up as new customer as website stated i would. Sent an email. I hope i get this to apply to next order. So far horrible experience!!
9 augustus 2026
Antwoord van BIOSSANCE
Hello,
I am truly sorry to hear about your frustrating experience and the trouble you've had with the new customer discount. It's disappointing that our live chat couldn't resolve this for you. We understand your concern and are looking into your email to ensure this is addressed for your next order.
A message has been sent to your account.
Kind regards,
Liam
Website easy to navigate
Website easy to navigate. Lovely product choices. I also got the friends and family sale!
9 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
More Bundle Options Please
Love your products. Navigating to what I need and self check out is fast and easy. Wish it would clearly tell me if I can redeem points and use them or not during sales. Don't want to redeem and not be able to use them. Also wish I could make my own custom bundle for 35% off. You guys got me excited before when you recently did have a similar promotion but I was unable to select 3 products I actually use so it was pointless. Also bring back the bundle with 2 marine algae eye creams please!!!!
9 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
It is promoted online to receive 3…
It is promoted online to receive 3 gifts for purchase of $85 or more and I’ve just spend almost $300 on my order and never was given an option to choose any three gift. I even cleared my history and nothing. This has never happened before as I’ve been able to use a coupon before. Really disappointed.
8 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for sharing your feedback. I sincerely apologize for the frustration you experienced with the promotional offer not appearing during your recent purchase. I understand how disappointing it is when an advertised offer isn't available. We appreciate you bringing this to our attention.
A message has been sent to your account.
Kind regards,
Liam
Agent did not help in telling me where…
Agent did not help in telling me where to go to add the free gifts. Had me on the chat for almost half an hour.
8 augustus 2026
Antwoord van BIOSSANCE
Hello,
We're sorry to hear about the difficulty you experienced with adding your free gifts. We are reviewing this interaction to improve our support process.
A message has been sent to your account.
Kind regards,
Liam
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Your promotion states that $85 or…
Your promotion states that $85 or larger purchase will receive three gifts. My order was $123 before using my points and I did not get the choice to pick any of the promotional items or gifts.
7 augustus 2026
Antwoord van BIOSSANCE
Hello Jeneille,
We appreciate you bringing this to our attention. We understand your frustration regarding the promotional gifts not being offered with your qualifying purchase. We are looking into why this occurred to prevent it from happening again.
A message has been sent to your account.
Kind regards,
Liam
I just ordered the copper peptide serum…
I just ordered the copper peptide serum and it was very easy. I am looking forward to trying your product
8 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Bad support and not trustworthy
When I first came to your site I spun and received $20 off which I never got. Today I received a text for 30% off which I didn’t get either. This will be my last order from your site.i also chatted with someone on your site and they said to give it time to get the $20. Never received it. Not trusting anymore.
8 augustus 2026
Antwoord van BIOSSANCE
Hello BRoman,
Thank you for sharing your experience. I sincerely apologize for the frustration and inconvenience you've encountered with the promotional offers. I understand how disappointing it is when promised discounts aren't applied, and I regret that this has led to a loss of trust. We are truly sorry for these issues.
A message has been sent to your account.
Kind regards,
Liam
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Easy to find products and well…
Easy to find products and well organized reviews. Checkout process is fast.
8 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
I could not find information about…
I could not find information about customs/duties when placing an order from Canada.
8 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Ease of navigating the app
Ease of navigating the app. Full explanation of product items; quick and easy check out process and immediate feedback on purchase.
7 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Excellent products
Excellent products, easy to use website for ordering.
Great quality
1 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I was looking for a particular product…
I was looking for a particular product and ecstatic when it came up that it was on sale. And free shipping, thank you so much!
7 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Misleading “Prizes”
I like your products… At the end, there was something about winning a free beer thing. When I read the fine print, it was a free beer thing, with subscription only to their products. Clearly, this was meant to be a click and bait tactic and get people to subscribe to something. It’s NOT winning if it’s misleading. That makes me want to buy on your website less. I purposefully didn’t buy on Amazon because I’d like to give Biossance business, but when you put misleading marketing stuff like that at the end… It makes me not want to buy from your company.
7 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
It was easy to order
It was easy to order. I got my oil on sale wich I loved. I canywait to try it.
7 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Amazing products and good sales!
6 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
The page layout is clear
The page layout is clear, operation is simple, and the shopping experience is excellent.
6 augustus 2026
Antwoord van BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
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