Burch Gold is alot better than Hartford gold. Customer service wise and incentives. If only I know a year ago to invest with them rather than the competitor I would have done so. I recommend Burc... Toon meer
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I had a pleasant experience dealing with Birch Gold. They made my transaction easy by helping every step of the way. They answered all my questions and everyone I delt with was very nice. There was... Toon meer
Bedrijf heeft geantwoord
RUUUUNNNN – DON’T WALK – AWAY FROM BIRCH GOLD!!!! I was scammed by Brock Kelly at Birch Gold Group. I trusted him when he recommended that I buy “fixed mintage” and “proof” gold and silver coins over... Toon meer
Aaron & Natalie at Birch Gold are wonderful. They go above & beyond, respond quickly & are very patient to answer all of my questions. I'm so glad l've moved my savings & investments under their... Toon meer
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Bedrijfsgegevens
Info over Birch Gold Group
Geschreven door het bedrijf
America's Top Choice For Physical Precious Metals
Our reviews reflect the experience of our thousands of satisfied customers. Discover how you too can protect your savings.
Birch Gold Group helps Americans diversify their savings with physical gold and silver. Purchase precious metals for physical delivery, or rollover an IRA or 401(k) into a Precious Metals IRA.
Our dedicated, in-house team will help you through every step of the process, so that you'll feel informed and educated about the decision that you make for your purchase. Following your purchase, our customer relations department is always available to answer your questions.
Birch Gold Group is A+ Rated with the Better Business Bureau (BBB), AAA Rated with the Business Consumer Alliance, and has thousands of satisfied customers. Learn more about our company at the following links.
| Visit Birch Gold Group |
Contactgegevens
309 Court Ave, Suite 809, 50309, Des Moines, Verenigde Staten
- (800) 355-2116
- info@birchgold.com
- birchgold.com
4,4
Uitstekend
291 reviews
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Great assistance - Always accomplish my goal
I have been told to contact the financial advisors directly when I want to make a purchase. However, the process, in my case starts with Tina Pimentel with the purchase agreement and wiring funds. I realize the advisor must be in the loop, but not really, with an IRA until the depository receives funds.
I would like to know what products you have available so I can focus my purchase on those rather than be told after I've chosen some of the product isn't available. My interest is mainly bullion. However, I'd like to be able to compare prices in the product lines. The website is for sales, not really designed for clients use. If you add a client website you might add articles/info to enhance our knowledge (such as the End of the Dollar Empire), some of Jim Rickards' books, charts showing the real value of metals, not the Government massaged data, and a reference library. If all precious metals dealers are the same, how are you different?
11 september 2025
Review zonder uitnodiging
I had no experience investing with…
I had no experience investing with Gold. Jake & his team helped me with all the information I needed to feel confident in making the decision. After the transaction they reached out to me to followup. Also, when I call I have no issues getting someone on the phone. This is refreshing to speak with a person!
26 mei 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi Rose,
Wow, thank you for your kind words! It’s wonderful to hear that Jake and the rest of the Birch Gold team provided the knowledge and support that helped you feel confident in your precious metals purchase. We’re also pleased to know our follow-ups and accessibility enhanced your experience. Providing attentive support every step of the way is something we truly take pride in. Please give us a call if there’s ever anything we can assist with!
The service is excellent…
The service I received was excellent and I felt confident in the process. Everyone at Birch gold was kind, knowledgeable, and throughly explained everything to me. I would absolutely recommend them to anyone looking to invest or roll over a IRA into gold. A great company!
11 augustus 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi there,
We’re thrilled to know the education and insight our team provided helped you feel confident in making informed decisions with your precious metals purchase. Delivering exceptional customer service to every customer is always our priority, and it’s so rewarding to see that reflected in your experience. Your trust and recommendation mean the world to us. Please give us a call whenever you need us.
It all went very smooth
It all went very smooth. They did what they said they would do.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi Mark,
Creating an efficient and smooth process for our customers is always our goal, and we’re happy to know your experience reflected that. You can always count on us to follow through on our word! We truly appreciate your feedback, and if there’s ever anything we can assist with, please give us a call
They are very knowledgeable in what…
They are very knowledgeable in what they are selling . It helped us to decide to buy with them.
2 september 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi Jenny,
We’re thrilled to hear that our team’s educational approach helped you feel confident and empowered to make an informed decision. We truly appreciate you choosing us for your precious metals purchase. If you ever need anything, please give us a call.
My Metals Experience
Everyone and I mean everyone from the initial phone engagement through having the metals in my account were super helpful and very professional. I would use Birch Gold Group for all my future purchases.
13 juni 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi Mindi,
We’re proud to provide professional support through quick, efficient, and effective communication, and it means a lot to see that shine through. Thank you for your kind words and for choosing us for your precious metals purchase. Please feel free to call anytime you need us.
I not only purchased silver with cash I…
I not only purchased silver with cash I also rolled a 401k over to metals as well. BGG handled both transactions seamlessly. I will be purchasing more in the future.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi Darren,
It's wonderful to hear your precious metals purchase felt seamless and straightforward. Your continued trust means so much to us, and we're truly grateful to be part of your journey. Rest assured, we will be here for you on your next purchase whenever you are ready, so please give us a call anytime!
They make it easy!
It had been a while since I setup my account. I wanted to add to my Precious metal IRA. Birch Gold saw what I was trying to do, contacted me, and made sure the process was done easily, quickly, and to my complete satisfaction. Recommended!
29 augustus 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi Craig,
Thank you for your kind feedback and recommendation! It’s great to know our team’s support made your precious metals purchase a streamlined and positive experience! Delivering swift, attentive service is always a top priority for us. If you ever need anything in the future, please don’t hesitate to give us a call.
Buying Gold and Silver stress free.
Terence Tierney was the first person I talked to, he called me back after I put an inquiry in. Chantal Mireles was wonderful with helping me get my 401k turned over to a gold and silver IRA account. Chris Coppinger was extremely helpful in deciding how much gold and silver I wanted and where I wanted to keep it. He explained the whole process so thoroughly. I am very impressed with Birch Gold group and I would recommend them to everyone
16 juli 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi Vickie,
We’re delighted to know that Terence, Chantal, Chris, and the rest of our team helped make your precious metals purchase such a positive experience, and that you felt empowered to make the decisions that were right for you. Clear communication and steady support every step of the way are things we always strive for. Your kind words and recommendation mean so much to us. Please give us a call if you ever need anything in the future.
Great communication and customer…
Great communication and customer service. They make the process simple and provide you with everything you need
30 juni 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi Charles,
It’s wonderful to hear that our team’s commitment to customer care and communication made the process feel seamless for you. Ensuring you have everything you need along the way is exactly the kind of experience we work hard to provide. Thank you for your trust, and please remember we’re always just a phone call away if you ever need anything in the future.
I converted my traditional IRA to a…
I converted my traditional IRA to a Precious Metal IRA in June 2025. Birch Gold made the process very easier. Jed, Richard, Tracie, and Cassie were all very helpful. They answered all of my questions and assisted me every step of the way. If you're considering diversifying and adding precious metals to your portfolio, I highly recommend giving Birch Gold a call.
30 juni 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi Jen,
It means a great deal to us to know our team was able to provide the knowledgeable support and answers you needed, giving you the confidence to make informed decisions on the options best for you! We take great pride in making sure every customer feels cared for throughout the entire process. Your recommendation truly means the world to us, and if you ever need anything, please don’t hesitate to reach out; we’re always here to help.
Transferring funds into a gold IRA was so easy!
Transferring funds into a gold IRA was very easy. Every person I worked with was knowledgeable and helpful and very nice. I don't have a lot of experience with investing but they made the process stress-free.
13 mei 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi Chris,
Taking care of our customers and making sure they have an informative, supportive, and seamless purchase process is always our goal. We’re so glad to hear your experience was smooth and enjoyable, and we’re truly grateful for your feedback. Please don’t hesitate to give us a call if there’s ever anything we can do for you!
A Truly Excellent Experience
My recent acquisition of precious metals through Birch Gold Group was, in a word, exceptional.
From the initial inquiry, the professionalism and clarity of information provided were immediately apparent. I spoke with a knowledgeable representative who patiently walked me through the various options, explaining the nuances of gold versus silver, and the benefits of different bullion types. There was no pressure, only genuine guidance tailored to my financial goals and concerns about economic uncertainty.
The account setup process was remarkably smooth and efficient. They handled all the necessary paperwork with precision, keeping me informed at every step. What truly stood out was their commitment to transparency; all fees, premiums, and storage costs were clearly itemized and explained upfront, leaving no room for ambiguity.
When it came time for delivery, the process was equally seamless. The precious metals arrived securely packaged and insured, exceeding my expectations in terms of quality and authenticity. The entire transaction felt secure and well-managed, instilling a deep sense of confidence in my investment.
Overall, Birch Gold Group provided a sophisticated yet accessible gateway into owning physical gold and silver. Their expertise, integrity, and customer-centric approach made what could have been a complex decision feel straightforward and reassuring. It was a truly excellent experience that I would readily recommend to anyone considering diversifying their portfolio with precious metals.
30 juni 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi Jesse,
Thank you so much for your thoughtful and detailed review! It's wonderful to hear from the very first inquiry, our team's professionalism, clarity, and education helped you feel empowered to make informed decisions that were best for you. Making sure everything is transparent and straightforward from start to finish is something we take great pride in, so it's rewarding to know that stood out to you.
We're grateful you recognized the precision, expertise, and integrity our team strives to bring to every interaction. Hearing that what could have felt like a complex decision instead came across as straightforward and reassuring is exactly the kind of experience we want our customers to have. We're also glad the delivery process exceeded your expectations and provided the confidence and peace of mind you deserve when making such an important purchase.
Your trust means a great deal to us, and we are honored to have been able to support you in your decision to diversify with precious metals.
Safe and secure with Birch gold and silver investments
Jake and Monica with Birch gold are people who care about your family's financial future. They made it easy to roll over my IRA into gold and silver. We live in stress-full financial times with high market volatility. My family feels safe and protected knowing we have gold and silver as a hedge. Thanks Jake and Monica and thanks Birch gold. 5 stars!!!
18 augustus 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi Richie,
We appreciate the kind words and your 5-star review! We’re happy to hear that Jake, Monica, and the rest of our team helped make your precious metals purchase journey an effortless one. Thank you for being a part of the Birch Gold Group family. Your trust means the world to us, and if you ever need anything, we’re always just a phone call away.
Did a great job answering all my questions
They did a great job answering all my questions.
14 juli 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi CH,
We’re thrilled to know all your questions were answered thoroughly. Providing you with education and answers that empowered you to make informed choices was a pleasure! We truly appreciate your trust in Birch Gold, and if you ever have more questions down the road, please don’t hesitate to give us a call!
From the beginning my experience has been Superb
From the beginning my experience with the chief advisor, Mr Phillip Patrick, and my personal broker Aaron Kutchinsky, have been absolutely superb. In addition, the support staff starting with Susan Vera through all of the subsequent interactions over 6 years up to the present support staff like Shelby and Cameron have been bright helpful and pleasant. The experience with every level of Birch Gold for the entire six years has been exceptionally gracious and intelligent.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi John,
We are honored to hear that your Precious Metals Specialists, Phil and Aaron, have empowered you with the knowledge you needed, enabling you to make informed decisions throughout your precious metals journey! Our whole team is committed to making sure your experience with us is consistently great, from your first call, all the way through to the completion of your transaction and beyond. We’re so grateful to have you as part of our family! If you ever need anything, just give us a ring. We’re always here to help.
Highly recommend
Everyone very nice and informative. Walked me through the process. Very easy. No complaints at all. I highly recommend them.
19 juni 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi Troy,
We’re delighted to hear your experience was easy and enjoyable! It’s wonderful to know everyone you worked with was friendly and helpful, making the process smooth from beginning to end. We always aim to make everything simple and stress-free while providing the information and support you need. Your recommendation means a great deal, and we truly appreciate your trust. If you ever need assistance in the future, don’t hesitate to reach out. We’re always happy to help!
They were very easy to work with
They were very easy to work with. Upfront about the whole process. Every department I dealt with was very knowledgeable and professional. I highly recommend this company.
15 juli 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi Darrell,
Thank you for taking the time to share your experience! Being upfront and transparent is fundamental to how we operate, and it’s always our goal to create a smooth and straightforward process. We're glad to hear that came through during your experience. It’s also great to know that each department you worked with was not only helpful but also delivered the knowledge, professionalism, and expertise you deserve. Your recommendation means a great deal, and we truly appreciate the trust you’ve placed in us. Don’t hesitate to reach out if you ever have questions or need anything else.
Everything worked great and very…
Everything worked great and very efficient. They explained everything so I could make the best decision for me. Thanks for everything.
1 juli 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi David
Thank you for sharing your feedback. We’re happy to hear our in-depth education helped you make the most informed decisions on the options best for you! Your trust means the world to us, and we’re grateful for the opportunity to support you. If there’s ever anything else we can do for you, please don’t hesitate to reach out.
A+ experience
Every person I came in contact with was very nice and helpful in every way. They overcame any obstacle that presented itself. My product also made it to the facility in a timely manner and I can check on it any time I want. A+ experience.
14 mei 2025
Review zonder uitnodiging
Antwoord van Birch Gold Group
Hi Michelle,
Thank you for sharing your A+ experience! We’re delighted to hear that every team member you worked with provided helpful and friendly support from start to finish, navigating and overcoming every obstacle along the way. Delivering exceptional service is something we take great pride in.
Your trust truly means the world to us. If you ever have any questions or need assistance, we’re just a call away, and we’re always happy to help.
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