Birchliving Reviews 67

Good service, great product.

Jeff in telephone customer service was so helpful and professional. Overall, the customer service was awesome

I am not giving 1 star because I still have hope that I will actually receive a mattress. It will be 5 weeks tomorrow when my order was placed and I am still waiting for the “white glove” delivery. My order has been lost in the warehouse for almost 3 weeks and a replacement was finally ordered by Birch to be delivered to the same warehouse. The signed delivery means nothing-apparently the FedEx delivery driver signed it himself with my name which is part of the reason no one can locate it. This much information has taken at least 7 calls/messages to both Birch and Ryder to obtain. Every one I have talked to has been pleasant and helpful but unfortunately the issue is still not resolved. I can’t speak at all to the comfort of the mattress so hopefully this is worth it in the end. If you want to order from Birch I would recommend arranging your own set up and avoid adding any 3rd party to the mix.

Birch Living offers quality mattresses and mattress pads with great support, before and after the sale. I highly recommend them.

The logistics is poor. You'll get your bed mailed to you in 2 stages with setup being the 3rd stage.
Also, you'll only get a partial refund even if you didn't receive anything.

I’ve purchased 2 mattresses from birch living within 2 years apart. The first smelled like cigarette smoke upon opening, we tried everything to get rid of the smell eventually we encased it in a waterproof cover and moved it to our guest room. A couple years later I decided to give them a try again and to my surprise this one smelled like cigarette smoke. We live in a home on about 1 acre of land away from others, we are also a nonsmoking household. Unfortunately, the second mattress I purchased it sooner than I needed in fear of fulfillment issues in America right now and my “trial period” has expired. When emailing a representative from the company she gave me false hope this would be resolved. I understand there might have been production issues the first time around but two mattress both smelling like smoke and no solution? They’ve also stopped responding to all communication leaving me no choice but to contact BBB and leave a review here. I’d venture out to any other company!!

I ordered the twin mattress on discount, which came with a pillow. It feels like a cross between a just-warm-enough hug and a cloud. I struggle with hormonal sweating, too, and the breathability has kept the resulting sleeplessness at bay. Haven't slept this well this consistently in years. If you need a new mattress, this is the company to buy from.