Black + Blum Reviews 258

I ordered 2 insulated travel cups for use with our daily commute and family trips. Having tried many brands that failed to last, my wife and I are very pleased to have a reliable, well insulated leak proof cup, for what is an essential part of everyday. The best coffee moments have the right blend, cup and atmosphere, wherever we are, we've got the first two! The customer services team were also very prompt on a cup lid part replacement.

Very helpful customer service for adding on an additional item, fast communication and dispatch.

Excellent customer service. My lunch box lid kept opening up even with it sealed and the band around it. I emailed B&B and within 24 hours the matter was sorted with a new lid sent out.

Wonderful experience! I had already purchased a glass lunch bowl in the store, and now I've purchased another one, as well as a stainless steel lunch box and a large lunch bag. The products are excellent and leak-proof. Shipping was fast, and the customer service is excellent. I recommend this company.

Excellent after-sales service. Special thanks to Mrs. Das. High-quality products designed with environmental responsibility in mind.

I ordered a Insulated Travel Cup, which advertises it as "Insulated to keep drinks hot or cold for hours". I took that to mean an hour or more on a commute, my drink would still be hot.

The first time I used it, an hour and a half after leaving home it was cold. The product was therefore useless for my commute.

I contacted customer services, it took a week for them to respond, they then asked me to perform some tests, which, I had already done (tried heating the mug before use using boiling water) etc. They also asked me if I had done it up properly, things like that.. Eventually they reluctantly gave me a postage label for me to post it back to them, for them to test.

They then told me they had received and tested it, and found no issue with it. So returned it to me, as they do not accept refunds on used products.

This is a scam, as the item does not perform as advertised, 'hot for hours' should not mean less than one hour, in the UK (not like I took it into sub zero temperatures). The only way to know if it works is to use it, and therefore forfeit your right to return it. I have been mis sold a product for £25 and a whole lot of hassle for weeks on end, to still end up with nothing but a totally cold cup of tea.

It’s pretty terrible. It doesn’t keep heat, no more than few hours. Given the price, quite disappointing.. The design looks good until you start using it.. I bought five items all at once. I missed the return window. The ones still in boxes will be given away to charity..

J'ai commandé une lunch box + un verre de remplacement. Le verre de remplacement n'est pas a la bonne taille, je me suis probablement trompée mais le site est tellement brouillon sur les verre de remplacement des lunch box en verre que l'on se perd quasi à tous les coups. Il serait bcp plus simple de proposer le verre de remplacement adéquat lors de la commande en laissant le choix au client évidemment. A croire que c'est fait exprès. Ce sont des produits chers et le service n'est pas a la hauteur.

I had a small problem with my lunch bowl which I wasn’t initially sure if it was even an issue. I got in contact using the phone number on their website, and they had returned the call to me after I left a voicemail.

Sandrine confirmed that what I was describing was an issue and that if I could get a video over to them, they’d ship a replacement free of charge. As I had previously ordered a replacement glass bowl on the website (but originally bought the lunch bowl on Amazon), my details were available to customer service and they effectively utilised them without me having to provide them all again.

Bearing in mind that I had purchased my lunch bowl some years ago, I had fully expected to pay for a replacement and instead was hoping to get confirmation on what I needed to do to fix it.

Black + Blum has cemented my confidence in them, and I will be a returning customer!

Nice idea, but never seen to have spare parts in stock, however do have complete items......also all products made in China

Fantastic well designed and manufactured products. After a period of use my steel flask top developed a slight leak. I contacted them and without hesitation, they replaced the whole unit. Brilliant friendly communication. Quick and efficient.

Wow wow wow! I’ve been using many of their items and I’m very pleased with all. The travel cup for coffee has been leakproof so far and easy to drink from using the locking mechanism. And it looks so gorgeous. The lunchbox has also been leakproof and it’s nice having separate compartments for sauce. And again looks so gorgeous. I’ve also been using the stainless steel water bottle and had no issues. Great designs and functionality for all items. Very pleased! And hoping to keep adding to already purchased items over the next few years.

Good square stainless steel lunch boxes, them being microwavable is a plus. My problem is that the thick plastic lids are prone to bending, warping, and being misshapen.

When this happens, the lids themselves are rendered useless as the vacuum seal is no longer possible - due to the asymmetry.

Traditional lids have the side clasps for sturdy closure. Black + Blum have tried to be fancy and do away with the clasps/locking mechanism altogether, but this additional security would be really useful as an insurance against the possible failure of the lid.

I've since looked on Temu - and similar products are being sold for less money. Whether the quality is comparable I don't know, but I suspect it must be quite close.

Overall, be skeptical of this. The lunchboxes are nice but their durability is questionable.

Great products!

This has changed my overall diet by making it practical (and fashionable) to take healthy food to work. Food tases better in glass containers and transportation is very convenient in vessels that don't leak.

I have gotten compliments at work for the various designs of these lunch containers and feel inspired to continue eating healthy food prepared at home.

The containers pay for themselves with regular use in a Tier-1 city where takeout food is prohibitively expensive. These products should be standard issue for people who like to prepare and enjoy healthy food!

Great products and even better customer service! My products were delivered in a very acceptable time. My problem was the delivery drivers fault as it was thrown over into my back garden, which has a clear sign to bring around to the front door. This caused my product to break inside the box. I phoned Black+Blum as soon as I found it. I spoke to a lovely lady Sandrine who apologised, not her or the company's fault, who immediately arranged a replacement, with a different delivery provider, and also gave me my discount that I had forgot to use when I first placed the order. She could not be any more accommodating or apologetic, again not her fault. The customer service was excellent. Thank you Sandrine. The products are fantastic and I will recommend this company to everyone I know.

We love our superb Black & Blum storage tins and use them every day. We put all of our plastic kitchen storage items into recycling and made the switch to stainless steel and glass.

We have now ordered more Black & Blum items and look forward to them becoming a valued part of our everyday lives. The courier wanted a surcharge to deliver to our house, so Black & Blum unilaterally found an alternative way to send out our order economically. Much kudos to B & B.

PS I recommend everyone to avoid putting food in contact with plastic. It will leach into your food and into your body. Sugar is the new tobacco. Plastic will in due course be shown to be harmful to humans.

Customer service is excellent, they really do care about you and how you feel about the products. I bought the charcoal sticks, the water carafe and the water bottle, I LOVE it all. It is such a simple water filtration system which is so economical and as I hate plastic it's great that I can put the charcoal into glass bottles. Finally I love the taste of the water, you know it's clean of all that horrible chlorine that is in our water supply. Well done Back and Blum, have recommended to many friends.

When someone writes to a company to make a complaint about misleading images on their website, one should expect a reply. Not receiving one shows how little this company cares about how they represent themselves as long as money is being made. Thankfully they’re not the only game in town. First and last time I make a purchase from Black + Blum.

Disappointing customer service interaction. Their Lifetime guarantee is not honoured and is essentially worthless.