I ordered 2 insulated travel cups for use with our daily commute and family trips. Having tried many brands that failed to last, my wife and I are very pleased to have a reliable, well insulated leak... Toon meer
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Wonderful experience! I had already purchased a glass lunch bowl in the store, and now I've purchased another one, as well as a stainless steel lunch box and a large lunch bag. The products are excell... Toon meer
Excellent customer service. My lunch box lid kept opening up even with it sealed and the band around it. I emailed B&B and within 24 hours the matter was sorted with a new lid sent out.
I have ordered three replacement bottle caps. They were packed in a box with a huge amount of paper as stuffing despite the fact that they would have easily fitted in an envelope. Cork and plastic is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are passionate about creating beautiful, original designs that are underpinned with functionality.
Contactgegevens
40 Rushworth Street, SE1 0RB, London, Verenigd Koninkrijk
- +44 (0) 20 7633 0022
- askme@black-blum.com
- black-blum.com
4,0
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258 reviews
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Slow delivery/ poor communication
Having placed my order for delivery within 2 days of dispatch, after emailing and no reply, I had to call nearly a week later to find it hadn't yet been dispatched due to what they said was a problem at the warehouse, I was told I would then get an email that day to confirm it had been posted, I had to call again the following day as still no email to find they didn't have time to email the day before!!
Great product and well packaged but wouldn't buy from again as no organisation!!
1 november 2016
Review zonder uitnodiging
Antwoord van Black + Blum
Hi Sarah,
We are really sorry for the delayed in sending your order.
We have double checked our inboxes and we don't seem to have received your email.
Unfortunately when your order was placed we just had an IT issue at the warehouse that decelerated the shipments. Please be assure that this issue has been sorted out now and it won't occur again.
Also, please note that when an order is sent out from the warehouse we only receive the tracking details on the following day and they are manually sent to your email address. That is why you have received your confirmation on the following day of your call so we sincerely apologise for the miscommunication.
Many thanks for understanding and should you have any questions please contact us at askme@black-blum.com
Kind regards,
Black+Blum
Charcoal Bottle
Arrived in good time. Really works for filtering the water. Really difficult to get the metal fastening on the lid over the cork, hopefully eases with time
26 oktober 2016
Review zonder uitnodiging
Antwoord van Black + Blum
Hi Kathryn,
Thank you for you review!
Since the cork is a natural material it can sometimes be bigger than usual but do not worry it will shrink with time and your bottle will be easier to close after uses.
If we can help with anything do not hesitate to email us at askme@black-blum.com.
Kind regards,
Black+Blum
best delivery of corks ever
quick on time on budget great work Black and Blum
26 oktober 2016
Review zonder uitnodiging
Quality
Always quality goods & great ideas. Even better now they have changed the postal service as it's cheeper and items actually get delivered!
22 oktober 2016
Review zonder uitnodiging
Love the bottles but arrived damaged
I ordered two of the bottles becaus I already have one and think they are excellent. Unfortunately one of the charcoals arrived broken, I called customer service who said they would send one out straight away, they were very helpful. Unfortunately this replacement hasn't arrived yet. I have tried to use half of the broken charcoal however this leaves fragments of charcoal in my water.
22 oktober 2016
Review zonder uitnodiging
Antwoord van Black + Blum
Hi Rachel,
I'm sorry to hear that you haven't yet received your replacement charcoal.
Due to the fact that the binchotan charcoal stick is an organic element, it is possible that the charcoal breaks sometimes.
I understand that you are disappointed but I would like you to know that the broken charcoal will still perform its job perfectly well, and will filter your water the same way the long stick would have done. i would be happy to replace your charcoal this time and it would be great if you could provide us with a picture of the broken charcoal and confirm your delivery address askme@black-blum.com. Once the information has been received I will make sure it gets sent as soon as possible.
Also, since the binchotan charcoal is a natural material that can sometimes break into little black fragments into the water. Please rest assured that the water is still safe to drink – Active charcoal is actually good for you - it can be also find in tablets to helps ease digestion.
For the time being, if the blacks pieces remain a problem we recommend to rinse your bottle and charcoal when necessary.
We hope it helps and we look forward to hearing from you.
Kind regards,
black+blum team
Efficient service and great design
I really love the Seed and Superseed lampshades - elegant, simple and inexpensive. The on line service is excellent.
21 oktober 2016
Review zonder uitnodiging
Packing waste disgraceful
I ordered three charcoal filter sticks which arrived as predicted which was great as I was travelling the next day. However, they arrived in a huge box with a large amount of packing which was completely unnecessary. The order could have very easily fit into a medium jiffybag, or a box 1/4 the size. Very disappointed as I was under the impression that black+blum were a conscientious company and are aware of environmental needs.
18 oktober 2016
Review zonder uitnodiging
Antwoord van Black + Blum
Hi Alys,
We are really sorry to hear how your parcel has been received and we totally agree with your message.
We have just switched warehouses and have just been started with the new warehouse not long ago.
Your information has been passed on to our warehouse and we will make sure this doesn't happen again.
Please be assured that we are aware of environmental needs and since we are always trying to find ways to improve we really appreciate your feedback.
Many thanks for understanding and should you have any further queries do not hesitate to contact us.
Kind regards,
black+blum team
good service
Black and Blom's website is easy to navigate and the service received is slick. I received my order seven days following my order which is not the fastest response but perfectly acceptable for my needs.
Overall very satisfied.
10 oktober 2016
Review zonder uitnodiging
Replacement lid
Great customer care and very happy with my replacement lid.
4 oktober 2016
Review zonder uitnodiging
Excellent as always
Great products.. Quick delivery.. Many thanks!
26 september 2016
Review zonder uitnodiging
No problems
Parcel arrived on time and goods are as expected.
25 september 2016
Review zonder uitnodiging
Amazing!
The products are amazing. Great designs and fantastic service.
25 september 2016
Review zonder uitnodiging
Poor packaging
I ordered a spare motor for a fan. It arrived quickly but was packed poorly. The motor was encased in a polystyrene mould but the edges of the mould were rough. This lead to lot of polystyrene bits stuck in the motor's cavities. As the bits were statically charged, it was difficult to clean the motor prior to installation.
Blum products are well designed but the service dept needs improvement.
24 september 2016
Review zonder uitnodiging
Antwoord van Black + Blum
Hi Idris,
We are sorry to hear the issue you have had with your replacement Propello motor.
This issue is really unusual. Please note that we packed the replacement motor in his original polystyrene box to protect it in transit and we didn't expect that polystyrene bits will come off and stuck the motor's cavities.
We will be more than happy to replace your motor if you are still having issues. Let us know on askme@black-blum.com and we will give you the assistance required.
We apologies for the inconvenience caused and do not hesitate to contact us for any questions. We are here to help.
Kind regards,
Black+Blum
Infiicient
First time ordering with company direct. Easy and quick. Fast response on my emails and delivered next day.
20 september 2016
Review zonder uitnodiging
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