Black + Blum Reviews 258

Shouldn't have to have bought a replacement in the first place....again!

I bought one of these food pots last year for my partner and he's used it nearly everyday since and it's still in amazing condition. I finally bought one for myself and my sister and I'm loving using mine. Started a detox and needed to transport my own food when I travel to work etc. The lunch pot is an excellent product.

Everyone in my family bought a water bottle each and I think they are great, look great tastes great. Unfortunately when I bought one it broke on the first day by the bottle falling on to its side on the table. The fall was pathetically small and tapped the metal clasp which they pushed through and broke the glass bottle. Weather it was a weak defect in this bottle or a floor with in the product, as an engineer with a deep understanding of material science and design I find this an unacceptable floor. The product would have gone through more force in my rucksack on a walk had it made it that far. Unfortunatley I would have to recommend, in my consderably knowledgeable, opinion that this product has a problem or the company is simply not willing to accept warranty claims. Therefore for the price of 30 pounds (including pnp) is far to much of a gamble on a product with a design floor and essentially no warranty. A shame as they are very pretty and the charcoal does work.

Four month old lunch pot lid broke when undoing it. I threw the lid away but despite having my receipt and Customer Service accepting that this was not 'normal wear and tear' they wouldn't replace it because I didn't have a photo. I think that's pretty poor and I wouldn't recommend buying from them.

I have used the Black and Blum products and found them all to be fantastic , but the vacuum flasks , despite great appearance do not keep drinks hot for 6 hours as suggested .
Warm yes but not hot - a bit disappointing.

Everything was nicely packed. The replacement lids are perfect, love the cookbook. New box appetite is superb, husband is very happy. Delivered very fast too. Thank you.

Ordered some replacement forks for my Box Appetit. They arrived quite promptly, appropriately packed and the delivery cost was reasonable.

Website easy to use. Ordered items arrived very quickly. Excellent in all respects

Good service and good quality items. Nice to have matching sets.

Funny you should ask for a review when the order has still not arrived!

Delighted to realise that the soft cover and completely secure bottle top mean I can transport it to wherever I go to work each day... guaranteeing me freshly filtered water. Great size, solid glass, exceptionally well made and it looks wonderful! I heard people giggle with delight when they discovered it in my kitchen...

Poorly designed dish rack fell over when loaded with glasses. Customer service refused to pay for shipping to return the item which does not work as advertised. Very disappointed.

Easy to order, great delivery communication (was told the time within an hour of when it would turn up). The packaging seemed great but the charcoal that you put in the bottle was broken. Not a very big deal but I thought I would e-mail to see if I could get a replacement. Haven't heard back yet which I understand as I assume staff have been on holiday but I would suggest not sending quite so many automated e-mails to those who have signed up to the mailing list (drawn in by the 10% discount) especially over the holiday period when other e-mails are not being sent. Many thanks for the otherwise great experience.

I ordered a loop candle set before Christmas, received confirmation by email of my order and the website stated next day delivery. Obviously I wasn't expecting them to be delivered prior to Christmas although I ordered them on the 21st Dec. However I have not had my delivery. No correspondence as to when my delivery should arrive or even if it has been dispatched! The office / warehouse is closed until 3rd jan! Yet I am receiving discount emails and emails for feedback. Quite frankly I'm disappointed! I wanted this set for a 50th birthday for a work colleague for the 3rd Jan. Clearly they are not going to arrive! If a date of delivery had of been given at point of ordering I would never have ordered them! Yet you have my money and I have no product! I have a set of loop candle holders myself hence my interest, however the customer service is shocking!

Good prices for excellent quality products. I always seem to buy the ones with a twist! They are a modern design that is elegant and timeless and can be used in a variety of settings. Delivery is also prompt.

Amazing service, delivery and product. Have jus11t purchased another fro continous supply of water!!

Would definitely recommend product and service

I love black and blum products - I would recommend the water carafe with charcoal filters. Was bought for my partners sensitive taste buds

Even though they had to ship the candles separately from the candelabra, both arrived promptly, well packaged, and I believe the candelabra set will make a great Christmas present!

Very efficient service. I collected from a local drop-off point as I wasn't in the designated delivery hour.

Very pleased with this product