Blakesleys Ltd  Reviews 

Great price, quality product, delivery and communication!

We are extremely pleased with the glass room we purchased via Ian and installed by Costin and Adrian. The quality and build is fantastic. Given tree roots found in the ground and having specialist finished concrete as our final floor, we had several visits from Ian’s team as the installation had to be completed in sections. The materials arrived from Europe and whilst some things were missing Ian always found a solution. Costin and Adrian are extremely hard working and knowledgeable which is important for this specialist job, but importantly for us they were Trust worthy and were left with full access to our home without any concerns from us.
All in all, a great product installed by quality tradesman, but don’t underestimate the planning needed before and during installation.

I orderd a glass room from ian and it arrived quickly quality of product was amazing exactly what i was looking for at decent prices

I had an extremely disappointing experience with this company. I purchased sliding doors for my pergola, paying £5,800. The product I received was incomplete and not as described — the handles were not the same as shown on their website. Instead of screwed-in handles (which are depicted in all the online photos), I received adhesive-based handles. Professional glass installers advised that these would eventually detach under the weight of the glass.

When I raised this with Ian, he dismissed my concerns, stating that the screwed-in handles are "more expensive." However, at the time of purchase, there was no option to choose between handle types, and the listing clearly only displayed the better-quality, screwed-in version. I challenged him to show me a photo of the adhesive handles on the website, but he could not — only offering unconvincing excuses and avoiding taking any responsibility.

In addition, they failed to provide installation instructions when asked, claiming they didn't have any, which is very odd as they are legaly required to provide those. They also forgot to send the tracking system components, which fortunately I had confirmed beforehand in writing that they should be included— otherwise, I suspect they would have asked for additional payment.

They also sent incorrect L profiles. When I pointed out that they didn’t fit the U profiles, I was told they were "unnecessary" — again trying to avoid accountability. However, the installers confirmed that these parts are essential to prevent the glass from chipping against the screws.

When I raised all these issues, Ian simply dismissed my concerns and eventually refused to communicate any further.

Overall, a highly unprofessional and frustrating experience. I strongly advise others to be extremely cautious before purchasing from this company an be careful because you may not receive what you see in the photos.

Pergola delivered promptly. The pergola is just as described and looks great. It seems to be well designed, good quality and was erected without any problems. Very happy.

Product delivery was delayed and your communication wasn't great so we had to chase it with you. That said, once you received the product you got it out to us pretty quickly and we are very pleased with the quality.

Delivery on time, whole process simple and hassle free, well done.

Delivery took much longer than I was originally told. Product is well made and easy enough to fit, but there's no operating handle/lever for the louvres - lets it down a bit.

Great people to deal with great service delivery a bit slow due to location great product many thanks

5 stars quick delivery superb communication A++++

A very good experience indeed. Blakesleys should be proud of the service they offer. I ordered a 5.3m x 3.6m Nova Titan Pergola mid-June. Delivery arrived after a few weeks via a 3rd party courier. I was kept up to date with when delivery would take place. Drivers placed the pergola where I wanted without any problems.

When putting the pergola together, I came across 4 damaged louvers. I contacted Ian who promptly arranged for the replacements to be sent out to me direct from Nova. These arrived within 4 days!

Blakesleys communication is excellent. They reply within a matter of minutes and it gave me great peace of mind knowing in the event I have any issues, I will not be waiting days for a response.

If you are in the market for an aluminum pergola, I would not look elsewhere. Blakesleys is where you should be ordering from!

Easy to deal with, happy with the product. :]

Couldn't be happier with our purchase. I had not bought from Blakesleys before and there is always an element of doubt when buying online, but they had very good reviews and I know why now. Excellent quality pergola and we were very pleased that we opted for their professional installation service as would have been too much of a project even for DIY enthusiasts like us. I would certainly use Blakesleys again and have no hesitation in recommending them as it was a very professional experience from start to finish.

Sadly our ordered pergola never reached us as got stuck somewhere in the Panama Canal! However Ian kept us fully informed of the progress and when it was obvious that it wasn’t going to arrive, refunded us promptly. He was always very contactable and helpful. Highly recommend this company and would definitely use again.

I purchased a pergola from Blakesleys the service was amazing. My delivery and install was done in a few hours and I couldn’t fault the installers as they were Quick and tidy. Kevin & Rich thank you for all your hard work. Ian’s customer service is excellent new question unanswered excellent service.

Couldn't have asked for a better service, iain was available to answer any questions I have, customer service was second to none. I am more then happy with the quality of my glass veranda and am now able to sit out in my garden come rain or shine. I am hoping to add the glass sliding doors and side panel before the winter comes

The whole experience of buying our glass room was faultless from start to finish and the end product is stunning! I cannot recommend the company and Ian enough ! For a top job by a top business for a top product at the best price around look no further

Ordered a new Nova sofa suite set, order went through fine, they collected my money and then the following week, I had to email to chase up when my order would be delivered. They said that it wouldn’t because they don’t have any stock? So why have it available on your website then?? I have called numerous times, no one picks up the phone, have been emailing the support email and Ian Blakesley answers the emails, my money has STILL NOT been refunded!!! It’s been over a week and a half and they still have £3149 of my money… and I have NO sofa set…… would never recommend or use this company, shocking service!

Update: they also then went onto my own business page and left a 1 star review and I can confirm it was them as the only other company this person had reviewed was in fact Blakesleys! Honestly the worstand most ridiculous company I have ever had the dissatisfaction of using!

Brought a pergola , few issues at first with dates promised, but all turned out well and assembled in time for our 60th Birthday garden party 🥳