Bloomex Reviews 

Ordered one week ahead of time for delivery on Mothers Day. I was notified the day before that the flowers could not be delivered until two days after Mothers Day.
No refund available.
And then…was notified they could not provide what I ordered because they ran out due to Mothers Day. Again, no refund was provided. The alternative they delivered my Mother was a small miniature orchid worth less than half what I paid!

Garbage is best describes quality of flowers sent and customer service is horrible. They do not live up to promises

Horrible service !! My mother had passed away in March and I wanted to send the care home she was in some flowers in her memory as a thank you. I placed an order for Mother’s Day on Friday May 8. I got an email that said because I placed an order on short notice, it would be delivered between Sunday May 10 and Tuesday May 12. I accepted that response due to the timing. Later that day, I got another email saying the order had been confirmed. On Wednesday May 13, I got an email saying the order status had changed and they were refunding the money to me. The following day I got yet another email saying they had cancelled my order and were refunding my purchase. WHAT !?! Just because it was late doesn’t mean I didn’t want it delivered. Better late than never ? If it was going to be delivered after Tuesday, an email and a discount code would have sufficed. Never will use this service ever again.

We tried this company again, gave it a second chance.
And still useless. Poor communication, delays upon delays upon delays, their prices are way too high for what your getting and having to deal with.

My son & daughter in law in Wpg ordered flowers for me on Mothers Day, we live in Kingston, Ont. They called me in the afternoon May 10th wishing me a Happy Mothers Day and asked if I liked the flowers? I did NOT get any! needles to say we were all upset, they paid a lot of money and felt they got scammed, so did I, spoiled our day, on Tuesday around 4 pm May 12, I got a Purolator box delivery from Bloomex with fresh wilted cheap looking bouquet? worth about $20!, they came from Saint-Laurent, QC! How stupid is that? we live in Kingston. They should get a full refund and I will tell everyone never order anything from Bloomex, they also lied to my son and said they were delivered for Mothers Day1

I ordered flowers for a unwell family member for delivery the next morning which was a Friday I paid what was due

I received a message on the Friday stating we sorry but your postal code only now delivers Tuesday to Friday in your area
I replied this is unacceptable as time of ordering it advised next day will be delivered and I paid a priority time slot payment as well
They advised so sorry I cannot cancel as flowers are in transit already, 4 days in transit???
Then they advised can you contact your recipient of the flowers and tell them not to accept the flowers and then we can then see and start a potential refund

I responded so you want me to contact recipient of the flowers that she doesn’t know she’s receiving to make her feel well to not except flowers from me ??
I said this is unprofessional and an inappropriate response to not receiving a refund !!!
I have not received a reply or refund
How inconsiderate and lack of empathy for a sensitive delivery of flowers to a sick loved one !!!!

This company is the absolute worst. Not only was it delivered 2 days late for Mother's day, there were no blooms on the basket just some beat up plants I could've picked up at a second rate grocery store for a fraction of what I paid for this train wreck. Stay away from these grifters!!
P.S. they don't refund, they hide.

I am beyond disappointed with the service and product quality. I placed a $200+ in advance yet the company failed to notify me of a delay until the delivery date had already passed. They had actually lied to me and told me they were in transit the day of until i called the following day, The earliest they could deliver was FOUR DAYS LATE. Since I needed the flowers for a specific date, I called to cancel. I was told I wouldn't receive a refund—only a $20 credit
The customer service experience was even worse.

Refund Policy: They refused to refund my $200 payment, offering only a $20 credit for a delay that was entirely their fault.• Management: I was denied the chance to speak to a supervisor over the phone and was told to wait 48 hours for an email response, which ultimately yielded no resolution.

Quality: The flowers arrived four days late and in terrible condition, appearing wilted and heat-damaged, they looked like they had been sitting in a hot van the entire time.

This is unacceptable business practice. I expected professional service for the price I paid, but instead, I received dead flowers and a refusal to refund an unfulfilled "next-day" promise.

Not delivered when promised, numerous times. Customer service in almost unreachable, unless you have hours to waste.

What a beautiful bouquet and great delivery service
BUT what a disappointment after only three days more than half of flowers were dead 😵
Feel sorry for my daughter who spend a lot of money on such a gorgeous arrangement.
Not worth what she paid for for sure .

My Mothers beautiful bouqet of flowers sat on a Purlator Truck for two days, guess how they arrived? Dead.

Order from a local place, this company is so terrible.

I received a bouquet of calla lilies in a mason jar for Mother’s Day. What a disappointment! They were already wilted on the day of delivery (May 9th) and on the 10th needed to be thrown out.

I have ordered for Bloomex more than a few times and every time they suck. Do not bother ordering for a holiday as they always deliver a day or three ahead of time which defeats the purpose of ordering for a particular day. Also defeats the purpose of paying extra for flowers to be delivered on a specific day and there is never a refund for the difference in shipping. I'm done with Bloomex.

Mother's Day flowers arrived two days late. Not the best bunch of flowers for the price. Did not receive a notification to tell me of the delay and when I phoned to lodge a complaint NO one was interested in listening to me, they just cut me off and put me on hold. Terrible service.

Terrible customer service. Would not send my bouquet to another address, 3 employees said I would get a refund and I still have not. The flowers delivered were not what I paid 120 for and they never sent the second bouquet and kept my money. Have not responded since.

I placed an order from this company on Saturday May 9/26 for my daughter for Mother's Day and then received an email stating due to high volume orders my order would be delivered on Tuesday May 12th and each day l call l am told it will be delivered today and today never comes! They will not refund your money, you will only get an in store credit and of course l know that's a joke because if they didn't deliver the 1st order l certainly will never go back for a second time around! This company takes your money but you never get your order!!! SHAME ON YOU BLOOMEX!! YOU SHOULD NOT BE IN BUSINESS!!! BUYERS BEWAARE!! DO NOT GIVE THIS COMPANY YOU ORDER AS YOU WILL BE RIPPED OFF!!!!!

Worst flower delivery I’ve ever experienced. The medium « warm toned bouquet in mason jar » ended up being just limp and overblown tulips in a container (not mason jar) of mud water. Oh, and it was delivered 3 days after the requested date that was confirmed on order.

Absolutely terrible service. Ordered flowers for Mother’s Day and they delivered to the wrong address. They took photos of the delivery but it wasn’t my house and are refusing to give me a refund. DO NOT ORDER FROM THIS COMANY. WORST CUSTOMER SERVICE EXPERIENCE I’VE EVER HAD. THEY WONT HELP YOU WHATSOEVER. ZERO INTEREST IN MAKING THINGS RIGHT AND GIVING ME MY MONEY BACL FOR THEIR SCREW UP. I WONT BE ORDERING FROM THEM AGAIN.

Don't bother. I bought an expensive bouquet for my mother for mother's day. They arrived the wrong day and were 10x smaller than what was advertised. Absolute scam. Buy from a local florist. Not worth it. I never leave these kind of reviews but Bloomex just isn't it. AVOID AVOID AVOID!

Our family placed an order with Bloomex one week before Mother's Day and were told they would arrive on time. We found out that the flowers sat on the delivery truck ( Purolator ) from Friday until the Monday ( 4 days ) without any water. When delivered on the Monday, the flowers were wilted and there were about five flowers that barely held up. We were promised an upgrade which was a package of cookies.

I contacted customer service and spoke to Emma who told me that a new order of flowers would be sent out. Two days later and no flowers. I find Bloomex's customer service to be appalling and there is no regard to customer service.

In trying to reach customer service, the calls are normally dropped or the customer rep says they will transfer me to the correct department which has meant being on hold for at least 30 minutes. One hangs up out of frustration.

The family spent good money on the flowers only to be totally disappointed.

Stay away from Bloomex, at all costs as you, will not be satisfied.

I hope this unsatisfactory review will result in resolving our issue and Bloomex can redeem themselves.