I had trouble getting the ice cream machine up and running. VJ helped me a lot on getting the machine together, was very patient, told me everything I needed to know about he machine, he also sent me... Toon meer
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Exceptional service from the Team of Blue Ice Machines. Last time, They delivered exactly what we needed ahead of schedule, and their customer support is top-notch. Fresh Shake is exceptional and... Toon meer
I had a really smooth experience with my ice cream order thanks to Chithra. She handled everything professionally and kept me updated throughout the process, which made things feel easy and stress-f... Toon meer
Bedrijf heeft geantwoord
We couldn’t be happier with the service! The delivery was smooth and right on time, but what really stood out was the extra mile Patrick went to train us on how to use the ice cream machine. He explai... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Blue Ice Machines Ltd, an industry leader within the hospitality sector within UK & Ireland. Blue Ice Machines Ltd offers a range of foodservice equipment, including soft serve machines, suitable for ice cream, milkshakes and sorbets as well as slush, frozen cocktail and a range of fully automatic bean to cup coffee machines. Blue Ice Machines also offer all the consumables suitable for the equipment range it offers. With a record of an excellent customer service. the company emphasizes a high standard of after sales support.
Contactgegevens
Unit G, EN9 1AE, Waltham Abbey, Verenigd Koninkrijk
- 07534402115
- info@blueicecreammachine.co.uk
- blueicecreammachine.co.uk
4,5
Uitstekend
78 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Amazing tech support
Amazing tech support! Extremely helpful and highly trained! Had an issue with my ice cream machine which was resolved over the phone in a few minutes.
12 juni 2025
Review zonder uitnodiging
Antwoord van Blue Ice Machines Ltd
Thanks for the great feedback! We're glad our tech support team could quickly resolve the issue over the phone. Always here to help!
I used this company for the first time last year.
I used this company for the first time about a year ago. absolutely brilliant service. They gave me lots of advice on how to mix the flavours for my slashing Machine. Will definitely be using them again.
28 augustus 2024
Review zonder uitnodiging
Antwoord van Blue Ice Machines Ltd
Thank you for your kind words! We're glad we could support you with your slush machine and flavor mixing advice. Looking forward to working with you again!
Antwoord van Blue Ice Machines Ltd
Thank you so much for your kind words! We are proud to provide excellent service and support to our valued customers like you. Your positive feedback motivates us to continue delivering the best. Looking forward to supporting your continued success!
Very satisfied
It took just five days from my initial enquiry about a Blue Ice machine to having it delivered and installed. Brendan was incredibly proactive and a pleasure to work with — he made the entire process, from purchase to implementation, seamless. Absolutely well done, and thank you!
The quality of the product is really good as well..
26 juni 2025
Review zonder uitnodiging
Antwoord van Blue Ice Machines Ltd
Thank you for your fantastic feedback! We’re delighted to hear that Brendan and the team made the process seamless and efficient for you. We take great pride in providing high-quality products along with excellent service, and your kind words mean a lot to us. We look forward to continuing to support you!
THIS COMPANY IS VERY GOOD FOR QUALITY…
THIS COMPANY IS VERY GOOD FOR QUALITY AND SERVICE AND I GIVE 10 OF 10
25 juni 2025
Review zonder uitnodiging
Antwoord van Blue Ice Machines Ltd
Thank you so much for your wonderful review! We’re thrilled to hear you’re happy with our quality and service. Your 10 out of 10 means a lot to us and motivates our team to keep delivering the best. We truly appreciate your support!
Excellent customer service right from…
Excellent customer service right from the start. Highly recommend the milkshake machine!
24 juni 2025
Review zonder uitnodiging
Antwoord van Blue Ice Machines Ltd
Thank you for your kind words! We’re delighted to hear you enjoyed our customer service and are happy with the milkshake machine. Your recommendation means a lot to us!
Excellent Company
I have been using this company for sometime now and I have always been happy with their products and service.
The customer service is always on point and the flavours do not disappoint.
Chithra was especially helpful and is very knowledgeable with all the products.
I would highly recommend Blue Ice.
20 juni 2025
Review zonder uitnodiging
Antwoord van Blue Ice Machines Ltd
Thank you so much for your continued support and kind words! We’re thrilled to hear that you’re happy with our products, service, and flavours. A special thanks for recognising Chithra—she’ll be delighted to know her support made a difference. We truly appreciate your recommendation and look forward to serving you again soon!
Great service gave me great technical…
Great service gave me great technical support and showed great patience and information website east to navigate
20 juni 2025
Review zonder uitnodiging
Antwoord van Blue Ice Machines Ltd
Thank you for your kind feedback! We're so pleased to hear you had a positive experience with our technical support team and found our website easy to navigate. We’re always here to help and truly appreciate your support!
Excellent customer service.
The Staff were invaluable. Clear Communications saves times? Excellent customer service? Appreciate
19 juni 2025
Review zonder uitnodiging
Antwoord van Blue Ice Machines Ltd
Thank you for your wonderful feedback! We're glad our team could support you with clear communication and excellent service. Your appreciation means a lot to us—we’re always here to help!
we love the products .
we love the products .
Service is excellent as always.
Chitra was very polite and helpfull while placing orders.
19 juni 2025
Review zonder uitnodiging
Antwoord van Blue Ice Machines Ltd
Thank you so much for your kind words! We're delighted to hear you love our products and continue to enjoy our service. We look forward to serving you again soon!
Good Service from Chithra
19 juni 2025
Review zonder uitnodiging
Antwoord van Blue Ice Machines Ltd
Thank you for your kind words! We're happy to hear you received great service from Chithra!
Perfect flavours,and colour
Perfect flavours,and colour, tastes sweet and bold great for kids ..frozen treat delivers exactly what it promises. It attracts customers towards improve our sales.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Blue Ice Machines Ltd
Thank you so much for your review! We truly strive to create the perfect flavors for all our customers. Whether it’s slushies, bubble tea, ice cream, or milkshakes — we’ve got it all covered!
Quick and always reliable service
Quick and always reliable service
17 juni 2025
Review zonder uitnodiging
Antwoord van Blue Ice Machines Ltd
Thank you so much for your review! We’re thrilled to hear you found our service quick and reliable — that’s exactly what we always aim for. We truly appreciate your feedback!
Antwoord van Blue Ice Machines Ltd
We truly appreciate your feedback! It’s great to hear you found our service quick — delivering just that is always our goal. Thank you so much for your review!
Great service and good quality for the…
Great service and good quality for the Slush and Milkshakes.
17 juni 2025
Review zonder uitnodiging
Antwoord van Blue Ice Machines Ltd
Thank you so much for your kind words! We’re delighted to hear you enjoyed the slush and milkshakes. We look forward to serving you again soon!
Very nice product
Very nice product, especially the ice cream. I love it.
Chithra was very helpful many thanks
17 juni 2025
Review zonder uitnodiging
Antwoord van Blue Ice Machines Ltd
Thank you so much for your lovely feedback! We’re thrilled to hear you enjoyed the ice cream. We’ll be sure to pass on your kind words to Chithra—she’ll be delighted! Looking forward to serving you again soon.
Regret writing a bad review
I wrote a review of Blue Ice Machines on June 12th 2025, I have to say I’m sorry I allowed my frustration with a product to colour my review of the company. Immediately the company contacted me to discuss the problems I had had with the machine. The managing director of the company (Mindy) called me personally and was extremely helpful and returned all the costs I incurred. I honestly wouldn’t hesitate to buy products from them again. Clearly a company that puts customers first even if you give them a hard time 😊
16 juni 2025
Review zonder uitnodiging
Antwoord van Blue Ice Machines Ltd
Thank you so much, Andrew, for taking the time to share this. We truly appreciate your honesty and your kind words. It was our pleasure to assist you, and we’re glad we could resolve the issues to your satisfaction. Customer care is at the heart of everything we do, and your feedback means a lot to us. We look forward to serving you again in the future!
Came out on Top!
Reached out to a few companies to supply our equipment and Blue Ice came out on top in terms of product knowledge and aftercare they can offer.
Top people to deal with and looking forward to them supplying all our sites.
10 juni 2025
Antwoord van Blue Ice Machines Ltd
Thank you so much for your kind words and for choosing Blue Ice Cream Machines. We truly appreciate your feedback and are delighted to hear that our product knowledge and aftercare have made a positive impact. Supporting our customers is at the heart of everything we do, and we look forward to continuing to provide the highest level of service across all your sites. Please don’t hesitate to reach out if you need anything—we’re here to help!
Unprofessional & zero help
I don’t think I’ve ever been this frustrated or exhausted dealing with a company in my entire life. Completely unhelpful, careless, and downright disrespectful. We have had endless issues with machinery purchased from them. I contacted the company, and they basically shrugged it off and charged a fortune for engineer visits. Engineer doesn't fix the issue and ignores follow ups.
No apology, no accountability, nothing. Just a waste of time and money.
AVOID THIS COMPANY AT ALL COSTS. You’ve been warned.
13 januari 2025
Review zonder uitnodiging
Antwoord van Blue Ice Machines Ltd
Thank you for your feedback, and we’re sorry to hear that you feel this way about your experience with Blue Ice Machines.
We understand your frustration and apologise if our service has not met your expectations. However, we would like to clarify that the engineer visit in question was carried out in accordance with our terms and conditions, which clearly state that charges will apply if the issue is not a fault with the machine itself but rather due to incorrect use or operation.
In this case, our engineer assessed the unit and confirmed that the issue arose from improper usage, not a mechanical fault. As such, the service fee was applied appropriately. We have also responded to your communications and provided support throughout, and our team remains available should you require further assistance.
We appreciate all feedback and take it seriously, but we also have a responsibility to apply our policies fairly and consistently. If you would like to discuss this further or require any assistance with using the machine correctly, please don’t hesitate to reach out to our support team.
Absolutely abhorrent company
Absolutely abhorrent company, AVOID... Sales team will tell you everything you want to hear - push for sale and promise everything will be perfect. Not long after things go wrong and they will not help AT ALL. promises of support, and get ignored for months without engineer visits. they ignore phone calls and do not help whatsoever. Avoid at all costs
1 mei 2025
Review zonder uitnodiging
Antwoord van Blue Ice Machines Ltd
We're sorry to read this review, but after checking our records, we’re unable to find any customer account or purchase under your name.
At Blue Ice, we take all feedback seriously and aim to provide reliable service and ongoing support to all verified customers. If you’ve had a genuine experience with us and believe there’s been a mistake, we invite you to contact us directly with your order details so we can investigate and assist properly.
We always welcome constructive feedback, but we do ask that reviews reflect genuine experiences so we can continue to improve and respond fairly.
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