Blue Ice Machines Ltd Reviews 

Thank you Blue Ice for your excellent service, The Premium Pro Coffee machine has really done my business good.

ANOTHER bad review of this abysmal company. Spoke to a woman with an indecipherable accent who assure me I would receive an email quote for a machine service. Waited 24 hours before I called back asking who no email had been sent spoke to Liam Kelly who raised an invoice (and was paid on the spot) for a service for our machine with parts arriving by APC courier.
Not only did the courier arrive the courier a day later, the provisional booking was never confirmed and the engineer never showed up. DESPITE LIAM SAYING HE WILL GET THE APPOINTMENT IN THE DIARY

When I emailed on a Friday morning, email out of office advised the business was closed on Thursday and Friday. This is simply wrong on every level. No explanation why the company was closed and not even an out of office message. This is not a professional level of service.

Waited 3 more days until the machine was repaired on Monday morning. This meant an important event I was unable to service any hot drinks to press/media/sponsors. This was embarrassing for me and my team, unable to offer a hot drink - as a direct result of Liam's inability to arrange an appointment.

If you are thinking about buying or leasing a catering machine from this company DO NOT WASTE YOUR TIME, ENERGY OR EFFORT. There are loads of alternative companies out there who offer a far better level of service.

Once again, AVOID THIS COMPANY AT ALL COSTS.

25/11/24 - As a follow up, this company have asked me to remove this review. I will NOT remove this review. Despite whatever bribe you want to offer.

I'm calling out bad service for what it is. I cannot stand bad service. Especially when the service was over £400 plus parts for a machine which has very little use. I am operating a not for profit company community project and fed up of belligerent sales people running rough shot over our community ethics.

It has been 3 years since I have been using Blue Ice, purchasing multiple machines. Any issues I have ever had have been dealt with professionally and assisted my every need. I corresponded directly with Taylor and he has always gone above and beyond to ensure that my needs where met and even provided me with a replacement machine on an occasion to allow me to continue with my trade. Communication and customer support are to an exceptional standard with the quality of the product corresponding to that. I will continue to work with Blue Ice and Taylor as he has displayed that the company is one that provides a quality product and an exceptional service.

It is great customer service, Taylor Flanagan is very helpful. I would like to order again for our other branch

Good quality machines. Good customer service.

Liam at Blue Ice provided absolutely stellar customer service and enthusiasm to ensure my machine and knowledge of the machine was perfect!

By far the best on the market. Excellent customer service right from the start. Highly recommend
We use both shake machines and slush machine.. A1

I have been dealing with blue ice company for the last more than 2 yeara.
The person deals us is Liam Kelly, Liam is such a gentle man and has got alot of patience and excellemt communication skills, experience and holds a firm knowledge in relation to his work.
I had arguments with him many times however he always listened me nicely and went beyond the limits and his jurisdictions to help me out. He always understand the hardships small businesses are going through and does his best to make the things easier and quicker for you in sorting out the issues and after sale services.
He is a very honest person and fulfills his commitments no matter how difficult it may be.
Liam Kelly is an asset to blueice company and what i think if any business have got the devoted employees like him they would never fail.

Taylor Flanagan is my main contact at Blue Ice who is very supportive to my business needs and can never do enough. Taylor will go over and beyond to help. Blue Ice have been instrumental helping the growth of my business in the past few years. Can’t recommend enough.

Liam was so helpful and went way and beyond to help me with my questions and problems

I had to machines from them the gentleman named Kalman been really helpful the machines hadn't had any problems since I purchased 3 month ago so I'm a happy customer

we got a milkshake machine from blueicecream .it machine was making good profit and also customers like a milkshake very much its price was cheap and taste was good .we strongly recommand blueicecream.

We got a milkshake machine from Blue ice . I would recommend to a people who is looking for a machine. And the machine is also very easy to clean and maintain.Happy Business!

Very helpful and friendly. The fact that you can contact via whatsapp is the best!

The service was top rate. Blue Ice go above and beyond to satisfy their customers with top quality machinery

We recently purchased Bull Ice milkshake flavors—strawberry, biscuits, and chocolate—for our shops, and they have been a hit, especially on hot days! Our customers are loving the taste; all three flavors are delicious and refreshing.

On top of that, Bull Ice provided excellent service. The packages were safely delivered, and everything arrived in perfect condition. We’re very pleased with our purchase and look forward to continuing our partnership with Bull Ice. Highly recommended!

Our slushies are one of our most popular drinks on the menu. Blue Ice Cream machines have tons of flavours to choose from, and ordering online is super quick and easy with delivery within 1 or 2 days. The machines are easy to use and drinks are frozen within 20 minutes.

We recently have taken a Blue Ice ice cream machine, and although have experienced teething problem, the support shown by Liam Kelly has been fantastic, always being available.

Excellent service. Go out of their way to help.

Great service !!!
Thank you for help.