Quick and easy from order to delivery I ordered non slip strips for my decking great product Only downside,, maybe countersink the screw holes so screws are flush ,, we did go through A LOT of co... Toon meer
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Lees wat reviewers zeggen
my order slipped through the cracks, and was missing some bits, waiting to be resolved guys at the Sittingbourne depot great and very helpful
Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yar... Toon meer
The guy in the warehouse was polite, cheerful, and very helpful. When I ordered online, I wanted the steel bars cut in half to get them in my vehicle. I mistakenly ticked the box saying I didn't wan... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.
Contactgegevens
Shieldhall Works, Hardgate Road, G51 4TB, Glasgow, Verenigd Koninkrijk
- 01795 905666
- websales@bmsteel.co.uk
- bmsteel.co.uk
4,5
Uitstekend
1K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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No delivery date notification !!
Ordered my steel beam which was easy and was notified that I would receive a confirmation date about delivery. As it was a fairly large beam I was going to need a couple of able bodied people to unload and put it out of the way until older could get round to fit it.
I was never contacted until I received a mobile call to inform me that the delivery guy was outside my house.
I wasn’t in but luckily only a couple of minutes away.
Now I’m not an invalid but I’m nearly 70 years old and have had 2 spinal operations one of which was only done 6months ago. But by the time I got home I couldn’t do anything else other than help your delivery guy unload it onto my driveway.
So my point is where was my pre delivery notification ? ?
Delivery guy was great but obviously not fair on him either.
18 juni 2026
Antwoord van BM Steel
Thank you for taking the time to leave your feedback — we’re really sorry to hear about your experience. We completely understand how frustrating it is not to receive a delivery date notification, and this certainly isn’t the level of communication we aim to provide.
Thanks again for bringing this to our attention — your feedback is genuinely valuable and helps us improve.
Great communication and very helpful on…
Great communication and very helpful on collection
14 juni 2026
Used Morecambe branch very helpful and…
Used Morecambe branch very helpful and friendly polite staff
13 juni 2026
Easy, quick and reliable
The website is easy to navigate and the delivery was very prompt
12 juni 2026
great communication
7 juni 2026
Its a yes from me.
Top quality product, easy ordering, delivered when it said.
Helpful & professional delivery driver.
Will use again and recommend.
4 juni 2026
Excellent ,
Excellent . Great value and service . Friendly and very helpful when placing the order and kept me fully informed of the time of delivery to facilitate accepting it on site . 10/10 Would definitely use them again Highly Recommended
29 mei 2026
Office staff are very helpful as are…
Office staff are very helpful as are the guys in the workshop was kept informed of my order.
13 mei 2026
I have still not received my items
21 mei 2026
Antwoord van BM Steel
We’re very sorry to hear that this has happened.
According to the tracking information, the carrier has attempted delivery on three separate occasions, and the goods are currently being held awaiting collection. We suspect that a calling card may not have been left on those attempts, which is understandably frustrating.
Our customer service team will be in touch with you shortly to help resolve this and ensure you receive your items as soon as possible.
Thank you for your patience, and again, we apologise for the inconvenience caused.
Came on time also found cheaper to buy…
Came on time also found cheaper to buy than other companies
15 mei 2026
Missed the delivery date
Missed the delivery date that they gave, just saying order was missed. Booked order in for the following week. Phoned back the day before delivery to ask for a more accurate time of delivery and just told phone back at 8 in the morning even though the order could be there before 8.
16 mei 2026
Antwoord van BM Steel
We’re very sorry to hear about your experience and the inconvenience caused.
We completely understand how frustrating it must have been to miss the original delivery date and then not receive clear timing information for the rearranged delivery.
A member of our customer service team should have already been in contact to provide a swift resolution, but if this hasn’t happened yet, please rest assured we will follow this up as a priority.
Thank you for bringing this to our attention, and we sincerely apologise again for the disruption caused.
Absolutely outstanding service!
I ordered almost £1,000 of steel, and it was delivered less than 24 hours later. What absolutely outstanding service! The driver rang prior to arrival to let me know he was on his way. Thank you BM Steel, Aberdeen.
8 mei 2026
The time and delivery was perfect
The time and delivery was perfect. Great help from your driver as I was at work and my wife was on her own to take the delivery perfect.
7 mei 2026
Easy to order and ready on arrival
30 april 2026
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