Quick and easy from order to delivery I ordered non slip strips for my decking great product Only downside,, maybe countersink the screw holes so screws are flush ,, we did go through A LOT of co... Toon meer
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Lees wat reviewers zeggen
my order slipped through the cracks, and was missing some bits, waiting to be resolved guys at the Sittingbourne depot great and very helpful
Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yar... Toon meer
The guy in the warehouse was polite, cheerful, and very helpful. When I ordered online, I wanted the steel bars cut in half to get them in my vehicle. I mistakenly ticked the box saying I didn't wan... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.
Contactgegevens
Shieldhall Works, Hardgate Road, G51 4TB, Glasgow, Verenigd Koninkrijk
- 01795 905666
- websales@bmsteel.co.uk
- bmsteel.co.uk
4,5
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Excellent service
Ordered multiple cut lengths for a DIY project.
Scott T in Bridge of Don store was exceptionally helpful, with order updates, good communication and flexible collection times. Couldn’t ask for more.
30 april 2026
Initially went well enough did the…
Initially went well enough did the order online , but then they rely on agents in different parts of the country to do the order, from an order placed till delivery best part of 3 weeks , when I contacted the agent about the missing order, I was promised a call back , had to call next day again , did get the order reasonable quickly after that, I suspect that cost of haulage may have had something to do with it but lack or no communication is not excusable, especially if when I needed steel for another project, used a local major steel stockholdert, ordered it speaking to a human, paid for it upfront delivered in 48 hrs at a reasonable cost , This company offered free delivery but put the job back 2 weeks, learnt my lesson will doing business local from now on
30 maart 2026
Review zonder uitnodiging
Excellent communication and the…
Excellent communication and the delivery guy was great. Above and beyond to deliver in an awkward place. A great service.
4 april 2026
Our order was forgotten...
We stipulated a date for delivery. The steel sheet arrived a week early, then failed to be returned on the day we needed it. A phone call to discuss delivery, we agreed on a new date, the following day. Chasing this the following day and we were told the dispatch team forgot to load it onto the truck. At this point we requested a refund. Very unhappy with service.
28 maart 2026
Antwoord van BM Steel
We are sorry to hear about your experience and appreciate you taking the time to leave a review. This is not the level of service we aim to provide. We are currently looking into the issues raised so we can understand what went wrong and ensure this does not happen again in the future.
Great personal touch on order status by…
Great personal touch on order status by Tracy, thank you! Easy pick up and exactly what I needed.
28 maart 2026
Peterborough branch bad experience
Peterborough branch . An order was placed for steel channell ;box section was delivered staff refused to exchange as they state they confirmed but it was their error we have traded with them on a cash basis for twenty + years. WE will not trade with this company ever again
27 maart 2026
Review zonder uitnodiging
Antwoord van BM Steel
Thank you for your review. We feel it’s important to provide an accurate account of what occurred.
The item in question was quoted, confirmed, and delivered exactly as agreed. The issue arose when it became clear that a different product was actually required. When our team attempted to resolve the matter over the phone, our staff member was met with verbal abuse.
We want to be absolutely clear:
We will always support our customers, but we will not tolerate abusive behaviour towards our staff under any circumstances. Our team is here to help, and their safety and dignity are non-negotiable.
We regret that this situation escalated in the way it did, particularly after such a long trading relationship. However, we stand firmly behind our staff and the professionalism with which they handled this interaction.
Excellent website and availability of materials
Excellent website made choice and selection of material really easy. Helpful staff and easy access to stockyard for collection.
13 maart 2026
Decent price and good delivery
Decent price, delivered by pleasant and obliging driver.
14 maart 2026
Bought my material online and collected…
Bought my material online and collected without problems.
13 maart 2026
Product fine service and manners on the…
Product fine service and manners on the phone and at the reception terrible didn’t help just made it harder for myself even made me check out online when I was at the front desk very odd took me over 1 hour to get my few bits
7 maart 2026
Arrived on time
Arrived on time, plenty of correspondence so I could organise a lift on site.
4 maart 2026
Very fast response from placement of…
Very fast response from placement of order to being ready to collect
26 februari 2026
Quick and easy service
22 februari 2026
Easy order process from start to finish…
Easy order process from start to finish and was kept up to update with my order. Workshop guy was friendly and helpful too.
Great service overall.
19 februari 2026
Selling faulty stuff
22 februari 2026
Antwoord van BM Steel
Thank you for your feedback. We’re sorry to hear about the issue you’ve experienced. We’d really like to look into this further with our quality control team so we can fully understand what’s happened.
If possible, please send a few photos of the items you received to websales@bmsteel.co.uk. This will help us review the matter promptly and support you with the best resolution.
Thank you for your help.
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