Its not often i write a review for an item i didn't keep. But i do a lot of online shopping and i really rate this company.I ordered some shorts that unfortunately they were too small. They were... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I contacted Ocean Sports in need of some advice. I’d signed myself up for the Arun 3.8km river swim having never swum in a river and with no idea about wetsuits. A short visit later, guided throug... Toon meer
Super speedy dispatch and delivery and well packaged. Unfortunately there was a small fault with the wetsuit - reported fault, sent photos and received response almost immediately. Ultimate test of on... Toon meer
Wonderful staff who were only too happy to help and assist. Everyone was very friendly and we were impressed with the products for sale, something for everyone no matter your level of expertise. A par... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Specialists in Surf, Swim, SUP, Snow and Skate - Online and a store located on the south coast road in Hove, near Brighton. Free parking right outside, Open 7 days a week! Top Wetsuit brands and Surf lifestyle clothing brands. O'Neill, Rip Curl, Billabong, Carhartt, Patagonia, Zone3,C-Skins and loads more.
Contactgegevens
368 Kingsway, Hove, East Sussex, BN3 4QT, Hove, Verenigd Koninkrijk
- 01273 411141
- info@boardriders.co.uk
- boardridersguide.com
4,9
Uitstekend
2K reviews
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Great service
Great service. Prompt arrival given Christmas rush and postal strikes. Good communication regarding delivery,
16 december 2022
The product I ordered was found to be…
The product I ordered was found to be out of stock but instead of the cursory ‘sorry ‘ email I received a very helpful phone call and was able to select a different item.
Thank you
10 december 2022
When the item wasn’t delivered by the…
When the item wasn’t delivered by the courier and returned to the shop their response to resend the item is perfect. I will definitely use them again as a result!
5 januari 2023
Prompt response & delivery
14 december 2022
Great service ordered on line and…
Great service ordered on line and picked up a couple of days later .
21 december 2022
Amazing just perfect
12 december 2022
Good value & fast delivery
20 december 2022
Santa Cruz Hoodie
I was ordering a Santa Cruz hoodie for my Grandson and wasn’t sure about the sizing, I went on a live chat and had a very helpful guy to advise me ! It was a perfect fit and my Grandson loved it. So thank you to the staff at Boardridersguide.com
24 november 2022
Parcel was never delivered
12 december 2022
Antwoord van Ocean Sports Boardriders Guide
Hi Richard,
Really sorry to see your 1 star review. We did dispatch this order within 24 hours via DPD. Unfortunately due to the weather conditions and on going strikes DPD were overwhelmed with parcels and sent this package to a collection point in your area without our consent.
We do everything we can to ensure all orders are sent promptly and delivered on time. Unfortunately due to these very rare circumstances leading up to Christmas we had this issue with your parcel which was completely out of our control. We have been in contact with you with regards to this order to advise on the collection point and I can see by DPD records this item has been collected.
We do wish you a very Merry Christmas and again apologies on behalf of DPD for this inconvenience.
Kind Regards
The Boardridersguide Team.
I haven't received my order yet it has…
I haven't received my order yet it has been over a week now as it's a Christmas present, and I am concerned. I'm hoping for an update from the company.
10 december 2022
Antwoord van Ocean Sports Boardriders Guide
Hi Susan,
We despatched this item via Royal mail on the 1st of December tracking pm519900693gb. I'm not sure if you are aware Royal Mail are on strike at the moment so there are some long delays. I'd recommend checking the tracking towards the end of this week and come back to our customer service team who are online to chat 7 days a week. We appologise on behalf of Royal Mail for these delays and hope the item is delivered soon.
Kind Regards
The Boardridersguide Team
Easy to order product as described
29 november 2022
Great products, well made
Prompt delivery despite postal strike. Great products, well made. Cannot wait to put them to the test.
5 december 2022
Great product
7 december 2022
Bought Zone 3 dry robe from Boardriders…
Bought Zone 3 dry robe from Boardriders with prompt delivery. Unfortunately the dry robe style was too big as I was looking for a robe which I could also use as camping jacket. No problem returning with good communication 👍
1 december 2022
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