Although it started off unacceptable...Mr. Williams responded very sympathetically about how I was treated so unprofessionally by Ms. Brown and he addressed my concerns. I believe he did the best he... Toon meer
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Lees wat reviewers zeggen
Mr. Jordan went above and beyond to help me give my mom the trip to see her other daughters, I appreciate everything he did to make sure our trip was worth it. Even when we experienced a bad situation... Toon meer
I tried calling singapore airlines and my call was rerouted to Booking Ace on 30/10 - Time 03:56 PM PST and the agent answered my Call, he transferred my call multiple times to the manager and i... Toon meer
I had to call several times, because I kept having issues all the reps I spoke to were great. One in particular helped me a lot, David Smith, he has a lot of patience and was very good about making su... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Being part of tour enterprise from ultimate 9 years we skilled passengers going through numerous troubles in phrases of understanding airline rules approximately extrade/cancel their flight tickets. Also face troubles that allows you to discover call correction coverage, bags coverage, puppy coverage, common flyer coverage and unaccompanied minor coverage. After seeing those styles of troubles, being a tour professional we determined to create a platform to offer entire data approximately these kind of airline rules. We offer grade by grade technique to extrade or cancel of all airline tickets. However price price tag rules can also additionally range as in line with airline fare regulations and sophistication of service. Our cause is to offer a entire expertise of all airline rules at one region along with pre and publish flight booking. Mission To offer innovative, flexible & cost-effective travel products at various price range to enable our customers fulfil their travel plans with absolutely zero hassles. Vision To be the most sought-after travel company in the geographical areas we operate in by ensuring that the discovery and buying of a travel product is a “personalized experience” for each customer.
Contactgegevens
5415 N Sheridan RD APT 1502, 60640, CHICAGO, Verenigde Staten
- +1-888-581-8070
- support@bookingace.com
- bookingace.com
Be aware
Be aware that the webpage will quote you a fare, but it can change and you have no option to refuse if that fare goes up, based on their will. I used it once and will never use it again, I ended up paying ~$450 more than the quoted $1,170.00, thus ended paying $1,520.00!! For a ticket WITH NO BAGGAGE ALLOWAN
8 juni 2023
Review zonder uitnodiging
Antwoord van bookingace.com
Thank you for sharing your feedback regarding your experience with our travel agency. We sincerely apologize for any dissatisfaction or inconvenience you encountered during your interactions with our services.
We strive to provide exceptional travel experiences and customer service, and we deeply regret that we fell short of your expectations. We appreciate your honest feedback as it allows us to identify areas where we can improve and provide a better experience for our valued customers like you.
We would like to address your concerns directly and work towards a resolution. To assist us in understanding the specific issues you faced, we kindly request that you provide us with more details about your experience. This will enable us to investigate the matter thoroughly and take appropriate measures to prevent similar situations from occurring in the future.
We value your satisfaction and would like to make things right. We invite you to reach out to our customer support team to discuss your concerns further. We are committed to addressing your concerns and finding a suitable solution that meets your expectations.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We genuinely value your feedback and the opportunity to improve our services. We hope to have the chance to regain your trust and provide you with a positive travel experience in the future.
Shayne was excellent and helpful.
6 juni 2023
Review zonder uitnodiging
Antwoord van bookingace.com
Thank you so much for taking the time to leave such a positive review about your experience with our travel agency on Trustpilot. We truly appreciate your kind words and feedback, as it reinforces our commitment to delivering exceptional service to our valued customers like you.
Keep away from this company!
First, they gave me lower airfare prices online than most others than when I went ahead and purchased the tickets they sent me a confirmation email but in the email they told me that my purchase has not been confirmed and the sale is not final. and They asked me to call their customer service. Their customer representative told me that there are no seats available on the plane they pretended to sell me and started giving me other options with double the prices. The tickets they were trying to sell me were overpriced with the worst possible flight scheduling. They were persistent and tried to convince me that i did them wrong and persisted that I should buy their overpriced tickets. Horrible horrible experience and very bad customer service.Just keep as far away as possible from this company. This approach seems to be their business model.
4 juni 2023
Review zonder uitnodiging
Antwoord van bookingace.com
We would like to extend our sincerest apologies for the inconvenience caused by the unavailability of tickets and our inability to deliver them to you. We understand how disappointing and frustrating this situation must be.
Unfortunately, due to unforeseen circumstances, the tickets you purchased were sold out prior to processing your order. We deeply regret any confusion or miscommunication that may have occurred during this process. Please be assured that this is not the level of service we strive to provide, and we take full responsibility for the oversight.
We understand the importance of delivering on our promises, and we would like to make it right. As a token of our apology, we would like to offer you a full refund for the tickets you purchased. Additionally, we would be more than happy to assist you in finding alternative options or provide any further assistance you may require.
We genuinely appreciate your understanding and patience in this matter, and we will do everything within our power to rectify the situation and ensure it doesn't happen again in the future.
Once again, we sincerely apologize for any disappointment and inconvenience caused. Your satisfaction is of utmost importance to us, and we are committed to making things right. Thank you for bringing this matter to our attention, and we appreciate your continued support and understanding.
Scam
Scam! Stay away! read reviews but not the positives since those are paid for and fake, easy ....everybody here is talking about calling them ..why ? because they use click bite which is not legal, You book your ticket like I did then you get an email that there are no more tickets for this price You have to call and pay more but if You want to change the ticket is a big hassle and waste of time stay away
3 juni 2023
Review zonder uitnodiging
Antwoord van bookingace.com
Thank you for sharing your feedback regarding your experience with our travel agency. We sincerely apologize for any dissatisfaction or inconvenience you encountered during your interactions with our services.
To better assist you and understand the specific issues you encountered, we kindly request that you provide us with additional details regarding your experience. This will enable us to investigate the matter thoroughly and take appropriate action to rectify the situation and prevent similar situations from occurring in the future.
Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention. Your feedback helps us grow and improve, and we are committed to regaining your trust in our company.
Same experience as other users they…
Same experience as other users they call say it isn’t confirmed and email me to call them to reserve the seats for a higher price. Do not trust.
31 mei 2023
Review zonder uitnodiging
Antwoord van bookingace.com
We sincerely apologize for any inconvenience you experienced with our service. Unfortunatelye tickets you purchased were sold out prior to processing your order. We deeply regret any confusion or miscommunication that may have occurred during this process. Please be assured that this is not the level of service we strive to provide, and we take full responsibility for the oversight.
If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team directly. We are here to listen to your concerns and find a resolution that meets your expectations.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.
I would give this zero stars if I…
I would give this zero stars if I could. My uncle passed away and I was booking a flight for my elderly father. If I had been thinking more clearly, I would have checked the reviews first for bookingace.com (DBA Explorenuttravels). Immediately after booking (for about $100 less than posted prices), I received an email stating the booking was not yet confirmed and I needed to call their customer support number at 888-581-8070 where they tried to charge a higher price than what I had just booked (same flight was available on American Airlines still w/multiple seats left). It was clearly a scam. I immediately cancelled the reservation and my credit card so it would not be charged. I re-booked directly through AA and started looking at reviews of bookingace.com. Pretty much ALL of them said this is their scam. They charge you one price online and immediately follow up with an email stating you need to call them and then they increase the price. This is their MO. Just Google them. Shameful and disgusting.
4 april 2023
Review zonder uitnodiging
Antwoord van bookingace.com
Thank you for taking the time to share your feedback regarding your recent experience with our company. We value all customer input, whether positive or negative, as it helps us improve our services.
We are sorry to hear about the difficulties you encountered during your interaction with our team. Please accept our sincere apologies for any inconvenience caused. We strive to provide exceptional customer service, and it appears we fell short of your expectations on this occasion.
We would like to address the concerns you raised in your review and find a suitable resolution for you. However, since your review on the Trust Pilot does not provide specific details or contact information, it becomes challenging for us to identify your particular case. We kindly request that you reach out to us directly through our customer support channels, so we can gather more information and assist you promptly.
At our company, we take customer satisfaction seriously, and we are committed to resolving any issues you may have encountered. We believe in open communication and are eager to understand the specifics of your situation to ensure a satisfactory resolution.
Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to address your concerns personally. We appreciate your feedback as it helps us enhance our services and provide a better experience for all our customers.
Thank you for your understanding and cooperation.
Great services Diana Velazquez
30 mei 2023
Review zonder uitnodiging
Antwoord van bookingace.com
We are thrilled to hear that you had a fantastic experience with Diana Velazquez. Providing excellent customer service and creating memorable travel experiences are our top priorities, and it is rewarding to know that we were able to meet and exceed your expectations.
I had a great experience
28 mei 2023
Review zonder uitnodiging
I found a round trip ticket for 487.00…
I found a round trip ticket for 487.00 on united, my husband need to be in Atlanta Friday 5/26. I booked the flight paid with a credit card called on Thursday to find out about a eticket spoke to Von or Van was told that price was only for stand by? I told him excuse me you can only get stand by while you are at the airport he said I would need to pay 400.00 more if this is not a bait and switch I don't what you would call this I was so angry von or van told me he will hang up on me if I didn't change my tone. our daughter was giving birth on Friday 5/26/23 she was having complications, so one of needed to be there. I recently had brain surgery so my husband was going to go. He didnt make it both mommy and daughter are fine. I am filing a report and then we will see you in court. How are you going to advertise a flight for one price, people book it then say oops u need to pay more bunch of dirty low down crooks I'm talking to a lawyer about a class action suit.
24 mei 2023
Review zonder uitnodiging
Antwoord van bookingace.com
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with our service. Your feedback is valuable to us as it helps us identify areas where we can improve and provide a better experience for our customers.
We understand that your experience did not meet your expectations, and we would like to address your concerns. Please be assured that we take all customer feedback seriously, and we are committed to resolving any issues that arise.
To better assist you, we kindly request that you provide us with specific details regarding the problem you encountered. This will enable us to investigate the matter thoroughly and take appropriate action to prevent such occurrences in the future.
Our team strives to deliver exceptional service and we are truly sorry for falling short in this instance. We appreciate your patience and understanding as we work to resolve the matter to your satisfaction.
If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team directly. We are here to listen to your concerns and find a resolution that meets your expectations.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.
Very good experience.
18 mei 2023
Diana Lopez service was excellent
22 mei 2023
Review zonder uitnodiging
I got scammed by David Smith he made me…
I got scammed by David Smith he made me pay 800+ for a 350$ flight I told him I couldn’t afford it and he authorized my card and forced me to go through with everything I want my refund back
22 mei 2023
Antwoord van bookingace.com
I'm really sorry to hear about the unfortunate situation you've experienced with David Smith. I completely understand your frustration and the urgency in seeking a refund. I want to assure you that I'm here to help and guide you through the process. In order to help you better could you share the booking reference, receipts, emails, or any other documentation that supports your claim?
False Advertising, Bait and Switch, Rude Customer Care
I recently booked a flight from Houghton to Chicago via the bookingace platform. I got an email a few moments later saying my booking was NOT confirmed due to "dynamic changes" in flight availability. I didn't think that was really odd. So I went ahead to try calling their support number. It wasn't reachable. So, I sent an email.
A few minutes later, a support staff called me telling me my flight wasn't available. I said I understood. He went on to ask if I could move my flight to the evening of the same day, I said that was alright. He then informed me I would have to pay an additional fee of about $250. I said I would rather not and that he should please process a refund.
And that was where things got really weird. He kept interrupting me and told me flat out that I am not entitled to a refund and I "must choose" another flight option. I told him it wasn't my fault I purchased a service on the website which, suddenly, wasn't available any more and that I insist on a refund. He said it was my fault.
At this point I got incensed!
Not only did he keep rudely interrupting me and telling me to keep quiet and listen to him, he was telling that I was at fault and that I could not get a refund. What??? I told him I would begin recording the call and that I would want him to state, for the record, that I will not get a refund for a falsely advertised service and that he should confirm he was obtaining by false pretence and guilty of wire fraud.
At this point he changed the tune and said I hadn't been charged and why was I shouting unnecessarily and that I should confirm by checking my bank balance and that this was, somehow, still my fault.
The entire platform is fraudulent and I 100% do NOT recommend!
21 mei 2023
Review zonder uitnodiging
Antwoord van bookingace.com
We deeply apologize for the unacceptable experience you had with our platform and customer support. We take your feedback seriously, and we are genuinely sorry for the inconvenience caused.
We want to assure you that we do not condone such behavior from our support staff, and we will investigate this matter thoroughly. It is not our policy to deny refunds when services are not provided as expected, and we apologize for the misinformation and lack of assistance you received.
We understand your frustration and would like to rectify the situation. Kindly provide us with your booking details, and we will prioritize resolving this issue promptly. Rest assured, your refund will be processed as per our refund policy.
Once again, we sincerely apologize for the poor experience you had and assure you that we are committed to providing better service in the future. We appreciate your feedback and the opportunity to make things right.
Thank you so much for changing the…
Thank you so much for changing the ticket, everything went good thank you
19 mei 2023
Advertised flights for $290, ended up paying $430.
They advertised a flight package for $290. After I purchased, they immediately called to say the flight wasn’t confirmed. Then the representative said I would have to pay $175 to upgrade in order to bring in a carry on. This was false. The representative was unable to communicate with me effectively, and it took so long to resolve the flight confirmation issue and baggage problem, that I ended up having to pay $430 for the exact same flights that I initially purchased for $290. I will never use this service again, and will advise everyone I know to avoid them.
18 mei 2023
Antwoord van bookingace.com
We apologize for the inconvenience caused by your recent experience. We are committed to addressing the issues you mentioned and improving our service. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We would like to investigate further and find a suitable resolution. Please provide us with your booking details so that we can assist you promptly.
Not reliable - not helpful
Awful service. Rude.
Booked flight. Paid with credit card Got email saying they called to confirm and a lot of nonsense. Didn’t happen. Now no flight available.couldn’t help get another booking. Will NEVER use them again. Will also let everyone know they should not either.
17 mei 2023
Review zonder uitnodiging
Antwoord van bookingace.com
We apologize for the negative experience you had with our service. We take your feedback seriously and are genuinely sorry for any inconvenience caused. We would appreciate the opportunity to investigate further and address the matter directly. Please provide us with your booking details so that we can look into the issue and work towards a resolution.
Shayne was very helpful and had a sense…
Shayne was very helpful and had a sense of detail.
15 mei 2023
Review zonder uitnodiging
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