Booking Health™ Reviews 

Entreprise fraudulaise qui vole l'argent des malades dans notre cas plus de 28000euros non remboursé, après plusieurs relances aucune nouvelle, c'est des escrocs orchestrés par hicham, nabila et nour et les autres , faîtes attention ne donner pas votre argent a ces voleurs qui profitent des pauvres malades

It sadly been a devastating experience. I'm a single hard working mother of young twins.
Was speaking to Monica Diruberto my booking health agent for many weeks.

She was great and agreed on the best hospital for my treatment and the agreed dates. I told her I could only be seen while I was in Europe till 5 July and she took note and confirmed
100% the booked was confirmed to see the professor's in Munchen Univercity RECHTS DER ISAR from 1 to 5 July 2024. I decided to pay and went for bookinghealth as I needed urgent assistance. Monica was really great but from the moment I paid via EFT 12000 euro, everything changed.
The travel manager confirmed nothing was booked for these dates. The booking agent Monica went completely silent.
As I could no longer reach her I contacted the quality manager Hany Elrouby who eventually asked my bank details but then after shared a refund was not possible.
Monica shared it was a miscommunication by the Univercity hospital and I should definately be getting a refund.
They both asked my bank details but then went silent again.
I eventually got urgent treatment elsewhere at another Univercity hospital. I had to fly back to my home country in South Africa and my children had to go back to school.
I have sent them numerous email's. Over 50 missed phone calls but I'm being ignored. While I never used any of there service or even went to there hospitals they won't refund me. Now yesterday they sent me a email they will consider to refund me 7000 euro from the 12000 euro I paid.

If you scroll to the back of the pages of Trust pilot
(reviews) you will read multiple cases that experienced a similar scenario. Looking back I wish I would of read this all before paying. I was so desperate at the time.
Looking back I wish I would of went to Bookined another Tourist medical provider who people don't seem to experience this issue. They too sadly told me bookingHealth are known for doing this.
It seems several other people also reported it to the German police and who are very interested and
started a investigation.

I read multiple people on here took legal action and where still ignored. Who thereafter moved to further proceedings to court. Eventually booking health agreed on a refund but then booking health didn't stick to the payment plan.
Of course should I get a full refund I will remove this post.
Keep you posted.

Update 29/ 09/2024
My lawyer has sent them a letter. No reply yet:

According to Section 3.3 of the contract, the client has the right to withdraw for good cause with the legal consequence of reimbursement, provided the client is not at fault.
Due to the fact that no offer of treatment could be made within the specified period of time, impossibility within the meaning of Section 275 of the German Civil Code (BGB) has arisen with the legal consequence of Sections 275 (4) and 326 of the German Civil Code (BGB).
We hereby declare on behalf of and with the authority of our client
Withdrawal from the contract
and, as part of the reversal of the contractual relationship, demand the payment made in the amount of €12,000.00 back within a period of two weeks, i.e. payable by October 11, 2024

I'll keep you posted.

Today a week after sending the letting. Still no reply.
Looks like we will be going to court.

Update

They replied they will consider a refund but asked what amount we can forfeit.

If they fully refund me I will delete this full message.

Keep you posted.

All of the people were very good and very helpful! Tanja, Houda, Rosul, Jason and Nour all did a great job - I was very well looked after.

The hospital was modern and the Doctors and Nurses were great. Lots of good food as well.

All of the people above looked after me very well and I would not hesitate to recommend all of them.

Waleed is more than just a translator. He is an invaluable member of my extended medical support team. Providing information, comfort, comfort, ideas for when I’m feeling bad, In providing directions to pharmacies, etc.

From the very start, the whole process went smoothly, swiftly and professional. It was all arranged on very short notice, and the information provided was very clear and compact. This all made me feel confident. This didn't stop meeting professor Vogl. It was just inspiring how dedicated and professional he is! Also Waleed turned out to be much more then a translator with is extensive experience and good contacts in the hospital. Just a very pleasant guy and good support. Also the other people that helped me at BookingHealth I'm very grateful to like Nour for all the amazing quick support and answers and Kate as being the first contact. Greatly recommended.

Booking Health overall have been efficient with communication and bookings and found me an excellent Professor for my treatment in Germany that I couldn’t receive in the UK. I was allocated my own travel manager Hishem who was great at overseeing my travel arrangements and booking transfers to and from the airport. I also had an interpreter who met me at the hospital called Afsaneh and she went above and beyond to make my appointment with the Professor happen with ease. She is friendly and very kind and made me feel at ease instantly she oversaw my paperwork and I hardly noticed a language barrier with the staff. She stayed with me throughout, checking at all times I was ok and comfortable. She is a true credit to Booking Health and I imagine a very valued member of staff.
Professor Vogl is overseeing and treating me for TACe treatments he is at the very top of his field and as I have spoken to others in the medical profession he is very renowned for what he does. He speaks very good English. I had two treatments with Professor Vogl through Booking Health and my tumours are reducing and reacting really well to the treatment I have had. I am extremely pleased with the success and may it continue.
So why 4 stars? The only thing that has let it down and can be easily rectified is the transfer from the airport to the accommodation. The transfer company don’t use a sign board with Booking Health on or your name. So a guessing game when you come through arrivals. Both arrivals I’ve had, they’ve not been there and I’ve had to wait around a long time. Which is very frustrating as I have to take two flights from Bristol as they don’t do direct to Frankfurt, so you just want to get to your final destination. Like I said this is something easily rectified by Booking Health to make it a 5* experience.

Treatment was good from the Clinic, but bookinghealth charged us over DOUBLE the price of the medical procedures. They then refused to give us an accounting of the expenditure, which means we could not claim on our insurance. Very dishonest and illegal. I suppose if you can afford to pay €22,500 for a procedure that actually costs ¢9000, then go ahead.

السلام عليكم،

أكتب إليكم نيابةً عن المريض رقم 139264، وأود أن أعرب عن معاناتنا المستمرة لمدة سنتين في محاولات لاسترداد مبلغ مالي من شركة Bookinghealth. للأسف، يتم تأجيل الأمر باستمرار. نريد أن نحذركم بشدة من التعامل مع هذه الشركة.

لقد قمنا بإبلاغ السلطات الألمانية بالوضع، ونخطط لإبلاغ القنوات المحلية والعربية قريباً. على الرغم من أننا وقعنا على مستند يحظر علينا النشر أو الكتابة عن الشركة، فإن الظروف الحالية تدفعنا للإفصاح عن التفاصيل للعامة لضمان عدم تعرض الآخرين لهذه الممارسات.

هذا هو التحذير الأخير لشركة Bookinghealth: إذا لم يتم إعادة المبلغ، سنضطر لنشر جميع التفاصيل المتعلقة بهذه القضية. نطلب من الجميع أخذ الحيطة والحذر.

Dear,
I would like to share my exceptional experience with Booking Health. I extend my heartfelt thanks to Dr. med. Manfred Schattenkirchner for his outstanding medical expertise, Nour from Booking Health for their seamless coordination and support, and Basar, the translator, for his excellent translation services. Their combined efforts made my healthcare journey smooth and successful.

Ghazi

They were very helpful and everything was according to plan. We got great service from the team and detailed report afterwards.

Hello,

At the end of last year, my 20-year-old sister was diagnosed with multiple sclerosis (MS). Given the limited treatment options available and the lack of a cure, I began researching alternative therapies online. My search led me to stem cell therapy, which has shown potential in regenerating damaged nerves and improving overall patient outcomes. I discovered a private hospital in Germany offering this treatment for MS patients through Bookinghealth.com. After contacting them, an agent from Bookinghealth.com provided detailed information about the treatment process. Despite the high cost, I decided to proceed in the hope of improving my sister's quality of life. For context, I live in Europe as a student.

Bookinghealth.com provided a comprehensive program description in PDF that outlined the medical services included in the treatment. The program mentioned the following: an initial presentation at the clinic, including a clinical history, physical examination, and a review of medical records; extensive laboratory tests covering a complete blood count, urine analysis, biochemical blood analysis, tumor markers, inflammation indicators, antibodies for HIV and hepatitis (B, C, D), and blood coagulation indicators. The core of the treatment involved stimulation therapy to increase stem cell numbers, stem cell collection using intravenous anesthesia, and the reimplantation of these stem cells. The program also included body fluid management, post-reimplantation patient observation, symptomatic treatment, control examinations, essential medicines and materials, nursing services, and future care recommendations. We believed the program was well-coordinated and worth the price. Unfortunately, what we received was far from what was initially promised.

We paid the full amount via international transaction to Bookinghealth.com. After the payment, Bookinghealth.com appointed a new "travel agent" for us who contacted me via WhatsApp. We needed to apply for a German visa since we live in a third-world country. The agent recommended a maximum of three people and suggested applying for a 5-day visa to ensure success. However, my parents were skeptical, as only five days were not enough to evaluate the aftermath of the treatment and ensure my sister’s stability. Since my sister was diagnosed with MS, she has taken it hard, and her attitude and overall personality have changed significantly in just a few months. So, my family wanted to make this trip a memorable family experience to cheer her up and provide motivation and good memories. However, when I told the travel agent we wanted to apply as a whole family and explained why, the travel agent became increasingly frustrated and disrespectful, asking questions like "Do you not care about your sister receiving the treatment? Why don’t you think about your sister? What is the original purpose of going to Germany?" Her attitude made me very angry and stressed. Despite the unpleasant interaction, we proceeded with the agent’s suggestion, as I just wanted my sister to receive the best treatment and avoid making a scene. In hindsight, it seemed they were just after our money.

Upon our arrival in Germany, a chauffeur from Bookinghealth.com met us at the airport, dropped us at our hotel, and left. We did some sightseeing, and on the day of the hospital visit, we expected the full range of medical services described in the official program. Unfortunately, there was no physical examination, no review of medical records, no urine analysis, no tumor markers, no complete blood count, no indicators of inflammation—only a blood test, which we had to request and pay extra for. Despite having sent my sister’s previous tests and MRI scans to the agents beforehand, the hospital had not received them on the day of the procedure. This lack of preparation meant the doctors were unaware of my sister's current medical state but proceeded with the therapy anyway. When I confronted the travel agent about the missing services and documents, she insisted they had fulfilled their promises and spoke to me in a cutting and dismissive manner. Our decision to proceed was based on the detailed medical program provided by Bookinghealth.com, but the actual treatment fell far short of what was promised. The agent’s attitude was horrendous and added unnecessary stress to an already difficult situation. I filed a complaint about the travel agent to Bookinghealth.com, but it is ultimately the fault of Bookinghealth.com for providing misinformation. If we had known the actual procedure of the program, we wouldn’t have come for this treatment. I am beyond disappointed with Bookinghealth.com.

Thank you for reading my experience with Bookinghealth.

Extremely satisfied with Booking Health team and their abilities to offer:
- high-quality medical solutions
- well-suited treatment plans tailored to my needs and preferences
- full support both inside and outside the clinic
- seamless communication throughout the process
- great care for travel arrangements

Everything went smooth from the beginning. Monica, my dedicated case manager, handled the application process with grace. She is an exceptional communicator, paying great attention to every detail and addressing all my questions (medical and organizational).
Nour promptly took over the arrangements for my trip and provided amazing support during my treatment in Germany, making sure everything is going on perfectly. Special thanks to Aksana and Mrs Claudia who played a crucial role in making everything stress-free in the hospital.

Everything went excellent and I am incredibly grateful for that, so a big thank you from my heart to all the BookingHealth team for their exceptional care and support they offered me. I wish you all the best!

Добрый день!
Я Мусостов Султан гражданин Российской Федерации. В прошлом году через вашу компанию я привез сына в клинику Людвига Максимилиана. Меня сопровождала ваша сотрудница Натали Корнер. В течении всего года она была на связи. Я ей очень благодарен!!!
С ее стороны все было на высшем уровне!!!

Хочу отметить профессионализм моего координатора Натали Корнер а также поблагодарить за отзывчивость и оперативную помощь, Желаю искренне успехов во всём!

Спасибо большое за организацию моей поездки в Германию тревел-менеджеру Натали Корнер. Она помогла мне с быстрой организацией приема, подобрала отель возле клиники, предоставила переводчика и обеспечила трансфер по приезду. Натали всегда была на связи по любым вопросам. Я был в Германии дважды, и все было хорошо организовано. Рекомендую компанию, здесь работают настоящие профессионалы.

I would say the experience was mixed. From one hand my father received the treatment, but it was a bumpy road full of misunderstanding and not always a fast and clear response, but please note that his treatment is hard to get and had to be solved fast, so I give a room for some mistakes. Because of miscommunication, he’d have to travel to the hospital abroad twice to receive the injection. From the logistics point of view I would rate it 4/5 (transfers, hotel, interpreters available), but the contact is 2,5/5. The response was usually fast, but the information scarce.

I have just returned to Canada from Berlin after receiving Stage4 cancer treatment. All my arrangements and on the ground support came through Booking Health. They liaised with hospital, provided transport and translation support. What a great experience. They really helped reduce the stress. Thankyou

Excellent service and took really good care of us the whole time.

Had a wonderful experience. Team was great - from pick-up at the airport to first day at the hospital. The translator Alina was fantastic. She made sure everything ran smoothly - clarifying matters whenever there was ambiguity. The prof doctor Vogl was approachable and friendly answering all my questions. The secretary was accomodating and friendly. The whole team was marvelous coordinating in an efficient manner. I would highly recommend them.

I wanted to express my sincere gratitude for Julia and Booking Health team for organizing the check-up program in Germany. The experience was nothing short of exceptional.

From the seamless coordination to the meticulous attention to detail, every aspect of the program was meticulously planned and executed. The efficiency and professionalism displayed by your team truly set a benchmark for excellence.

Moreover, I was impressed by the level of care and support provided throughout the program.

Overall, I am immensely satisfied with the check-up program and deeply appreciate the efforts of everyone involved.