Booksibreaks Reviews 

189
TrustScore 4 uit 5

4,0

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Beoordeeld met 4 van de 5 sterren

The staff and all the associated personell were extremely professional, and could not have helped us enough. The location of the Hotel was easy to find and the check in system was so simple. The rooms... Toon meer

Beoordeeld met 1 van de 5 sterren

Made the mistake of buying from this company. Haven't even had a chance to use the product before they started harassing me to buy more. Almost 100 calls, even when I advised them I was out of the c... Toon meer

Beoordeeld met 5 van de 5 sterren

We went to Karma Lake of Menteith for 4 nights in late October with our dog.. Beautiful Deluxe suite overlooking serene lake.. Staff went above & beyond giving us a warm welcome.. Continental breakfas... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

The hotel was lovely & historic & we had a spacious room. The continental breakfast was perfect as well as evening meals. Prosecco on arrival was nice touch and the staff were polite. Only niggles:... Toon meer


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

189 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 25% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,0

Alle reviews

(189)

19 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

Fantastic food at the hotel and staff…

Fantastic food at the hotel and staff really lovely and welcoming

2 september 2023
Review zonder uitnodiging
Logo Booksibreaks

Antwoord van Booksibreaks

Its great to hear you enjoyed your break! Look forward to hearing from you in the future.

Kind Regards
Booksi Breaks

Beoordeeld met 5 van de 5 sterren

Staff very supportive and efficient with my booking

Very impressed with the way the team dealt with my booking so fast and efficient and they were so polite

28 september 2023
Review zonder uitnodiging
Logo Booksibreaks

Antwoord van Booksibreaks

We really appreciate you taking the time to write a review and we are glad you have had a good experience so far. We hope you have a great stay!

Kind Regards

Booksi Breaks

Beoordeeld met 5 van de 5 sterren

Fantastic helpful staff

Fantastic helpful staff , great location , wonderfull place

8 september 2023
Review zonder uitnodiging
Logo Booksibreaks

Antwoord van Booksibreaks

We are so happy you enjoyed your break! Thank you for your kind review.

Kind Regards

Booksi Breaks

Beoordeeld met 5 van de 5 sterren

Hotel booking

Friendly, chatty service with a human touch. Quick and fuss free

18 september 2023
Review zonder uitnodiging
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Antwoord van Booksibreaks

We are happy your booking process was quick and easy. We hope you enjoy your break.

Kind Regards
Booksi Breaks

Beoordeeld met 5 van de 5 sterren

Hotel booking.

Booking was made easily by polite and knowledgeable staff.

12 september 2023
Review zonder uitnodiging
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Antwoord van Booksibreaks

Thank you for your kind words. We hope you enjoy your break when you travel next year.

Beoordeeld met 5 van de 5 sterren

Overall great booking experience

Overall great booking experience. Have booked mini break for next year which we are so looking forward to. Great customer service who helped us at the start of the booking until the final confirmation. Customer services are very efficient and pleasant.

8 september 2023
Review zonder uitnodiging
Logo Booksibreaks

Antwoord van Booksibreaks

We are so happy to hear you had a great booking experience. Thank you for taking your time to write us a review. Have a lovely break next year!

Beoordeeld met 3 van de 5 sterren

The hotel was on great location but our…

The hotel was on great location but our room was not that great. There are some other rooms there which are bigger and great views of the Lake but our room was very small, not great shower and decor was poor too.

26 augustus 2023
Review zonder uitnodiging
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Antwoord van Booksibreaks

Thank you for your review. We are very happy you liked the location and we will be passing on your comments about the room.

We look forward to hearing from you in the future.

Kind Regards
Booksi Breaks

Beoordeeld met 5 van de 5 sterren

Friendly and helpful customer

Friendly and helpful customer
Service, very excited for our break to Scotland

29 augustus 2023
Review zonder uitnodiging
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Antwoord van Booksibreaks

We hope you enjoy your break away. If you need anything before you travel don't hesitate to contact us on our free phone number of 0800 102 6750.

Kind Regards
Booksi Breaks

Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

**UPDATE**
An incredibly helpful member of the team phoned me today, sorted out a new date for me - I am going to delete the previous comments (which were minor niggles to reassure everyone) and say, if you have any issues or concerns, just phone the team and they will sort you out. 5 stars and thank you!
Place still looks lovely on the website as well.

15 augustus 2023
Review zonder uitnodiging
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Antwoord van Booksibreaks

We are so happy that we could help you with the date change. If you need anything before you travel don't hesitate to contact us back.

Have an amazing time away.

Kind Regards
Booksi Breaks

Beoordeeld met 5 van de 5 sterren

Friendly and helpful staff

Friendly and helpful staff. Comfortable surroundings. Bed comfortable and room was clean and private.

21 augustus 2023
Review zonder uitnodiging
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Antwoord van Booksibreaks

Glad you had a great time away. Look forward to hearing from you in the future.

Kind Regards
Booksi Breaks

Beoordeeld met 5 van de 5 sterren

Easy

Easy, informative, and straight-forward. The staff were friendly and gave useful information. Defo recommend

26 augustus 2023
Review zonder uitnodiging
Logo Booksibreaks

Antwoord van Booksibreaks

Thank you for you lovely words. If you need anything from our team we are here to help, please don't hesitate to contact us on the free phone number of 0800 102 6750.

Kind Regards
Booksi Breaks

Beoordeeld met 3 van de 5 sterren

Tudor.Hotel with character

Although the hotel is in a 700 year old building, which was lovely and had character, there was a distinct lack of maintenance. Eg plants growing out of gutters, bathroom fittings wobbly etc. The room we stayed in was incredibly hot with two fans on constantly. This hotel needed air conditioning.
On the up side the staff were excellent and it was super dog friendly.

12 augustus 2023
Review zonder uitnodiging
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Antwoord van Booksibreaks

Thank you for taking your time to write us this review. We will take on board all your comments and pass them on accordingly.

Thank you again.

Kind Regards
Booksi Breaks

Beoordeeld met 3 van de 5 sterren

Lovely area and setting but property in…

Lovely area and setting but property in need of serious TLC inside and out
Especially carpets etc decor old fashioned.
Staff really professional and polite.
Can’t really comment on food as took ill on second day and didn’t eat much but if our last day breakfast is anything to go by it’s was fantastic good quality ingredients expertly cooked good portions plenty to choose from in the continental side 👍. Would I return YES

20 augustus 2023
Review zonder uitnodiging
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Antwoord van Booksibreaks

We are so sorry you were ill while on your break, but happy to hear that your breakfast was really good on your last day.
Thank you for taking your time to write us this review we will take note of all your comments.

Kind Regards
Booksi Breaks

Beoordeeld met 4 van de 5 sterren

Very enjoyable break for very little…

Very enjoyable break for very little money.
Only complaints were that our room was a little tired and in need of some refurbishment. Also, it was unbearably hot in there despite cool temperatures outside, which made it hard to sleep despite the fan being on all night.

15 augustus 2023
Review zonder uitnodiging
Logo Booksibreaks

Antwoord van Booksibreaks

Thank you for taking your time to comment on the stay you had.
We always appreciate all the feedback we get and will pass on accordingly.

Kind Regards
Booksi Breaks

Beoordeeld met 5 van de 5 sterren

Hotel break booked through Booksibreaks.

I booked a 4 day stay at a Hotel, selecyed my dates and then reaslised I had selected the wrong dates. I phoned Booksibreaks and they were very helpful, they sorted the dates and resent my confirmation letter. From the start they have been very professional and left you feeling comfortable and you can just relax and look forward to the break. I made a note but lost my bit of paper but think the lady was called Kate who helped me with the paperwork. Thank you.

3 augustus 2023
Review zonder uitnodiging
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Antwoord van Booksibreaks

Thank you for taking your time to write us such a lovely review. We are so happy we could get your break booked and make you feel at ease.
We really hope you enjoy your break, in the meantime if you do need anything please don't hesitate to contact us back.

Kind Regards
Booksi Breaks

Beoordeeld met 4 van de 5 sterren

Helpful and patient staff

The staff were patient with me as I trust no one who wants banking info over the phone.
Hopefully the break will be as good as it sounds.

15 augustus 2023
Review zonder uitnodiging
Logo Booksibreaks

Antwoord van Booksibreaks

We are happy that you took a leap of faith to book with us at Booksi Breaks and we really hope you enjoy your stay.

If you need anything before you travel please do not hesitate to call us.

Kind Regards
Booksi Breaks

Beoordeeld met 5 van de 5 sterren

Good booking experience with zero…

Good booking experience with zero tickbox/call steering/option choosing.

9 augustus 2023
Review zonder uitnodiging
Logo Booksibreaks

Antwoord van Booksibreaks

Thank you for taking the time to write us this review. Have a great time away.

Kind Regards
Booksi Breaks

Beoordeeld met 4 van de 5 sterren

Wonderful 4 day break, stunning location

The break itself at the Lake of Menteith resort was fantastic. Staff and accommodation all great.
Booksi seem a bit on the disorganised side, as they emailed me the wrong check-in dates prior to arrival, phoned us to find out how the break went before we’d been, and emailed after we returned to let us know our break was coming up. Having said that I’d happy book again. The point of contact on the phone was a very patient gentleman who couldn’t have been nicer, very easy to deal with and none of the above issues were directly to do with him! I’ll eagerly await a call soon, as we loved the break.

1 augustus 2023
Review zonder uitnodiging
Logo Booksibreaks

Antwoord van Booksibreaks

We are happy you had a great time away. Thank you for your feedback , we always appreciate all the feedback we can get and we will take on board all your comments.

Kind Regards
Booksi Breaks

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