Briqfurniture Reviews 

The worst experience ever! I purchased my sofas back in December, spent over £1200. I still have not received my order. I have contacted them multiple times and they keep telling me it will arrive soon. I haven’t been able to contact anyone as everything is done via email. I haven’t received a response as of recent and customer service is awful. I do not reccomend purchasing from this shop at all I will now have to contact the bank to make sure that I get my money back because I do not think at this point tm sofas will ever be delivered. Had I not contacted them months ago I never would have known that they were having issues and that something went Wrong in the warehouse which meant I wouldn’t receive my order! Absolutely disgraceful save yourself the time and stress!

I ordered goods. They never arrived. I am still chasing them. I won't be ordering from them again.

I wouldn't even give this place one star buf you have to put a minimum of one star to write the review. I verify all these comments about failed delivery. I have had to raise as a fraud claim and claim back off my credit card. Egg chair never arrived - this issue goes back to September last year. It infuriates me this place is still running and sending tempting offers via email when I rarely see any reviews where people have a good experience. My advice is to stay well clear!

I was disappointed to received a 25% discount code and when I went to use it it wasn’t working as apparently numerous other buyers had used it immediately so made the code invalid. Also thought delivery charge of £58 was a tad excessive. Hoping my new egg chair will be worth it.

Experience awful. DONT ORDER EGG CHAIRs or anything from this company Plan to report to Omnusman and claim refund from my bank as company in breach of contract.
I ordered double egg chair August 2022 said for immediate delivery plus cover. After chasing several weeks later email said not in stock. i have sent several emails over last month company doesn't reply. Phone number constantly engaged presumably with irate customers. personally i'm owed from company £400

Product (egg chair cover) purchased at beginning of April has not been sent and shipping paid for. no response to emails when asked for update

I have been waiting 6 months for a refund of both item and delivery (£79)as item never arrived-I’ve had multiple emails promising my refund but unsurprisingly I haven’t received a penny. I’ve given up now on chasing these people by email and phone.
My advice-steer well clear

Please reconsider before buying from this company. My sofa was purchased in September (L-shape) heard nothing until December 27th ‘22 to be told the sofa would be delivered on 29th. Sofa arrived with only one part. Sofa was taken away and attempted re delivery on 9th Jan ‘23, again only one part arrived. Attempted deliver was then in March, this time 2 parts arrived but one part with damage to the underneath. We have been without a sofa since December and Briq believe a £100 voucher is some kind of compensation. You cannot contact anyone, they do not offer a ‘human’ to speak to instead everything is done by email. **save yourself time and stress, do not purchase from this company**

I ordered an Egg chair cover on 5th March and have not received it yet. I have emailed so many times, but no resolution. They said it had been sent, but it clearly hasn't as a further reply from them mentioned that there was a delay due to new owners. I ordered a cover from The Range 1 week ago, and it has arrived already...now that's good service. I will be asking for a refund from BRIQ and never shopping there again.

Not received my product after 14 business days despite advertising 7 to 10 days online. Tried to contact and email and use the online form but with no success. No answer on phone either. Cannot do a refund as it the website won't recognise my order. I will be claiming the money back through my bank.

Absolutely dreadful company to deal with. I ordered two double egg chairs on 17th March - still waiting on them. No date as to when I can expect them as now under new management. Be aware before you buy.
Still have 12 available to buy today … so where are mine????

PLEASE REPORT THIS COMPANY TO TRADING STANDARDS. THEY STEAL MONEY.

I ordered a chair & then cancelled the order before it arrived. The company said they cancelled my order & processed my refund but no refund was received. I’ve emailed them for months now and they simply do not reply & have stolen my money. I can see from the reviews that this is a common strategy they use to steal money off people. Please report them to trading standards.

Couldn't deliver egg chair since last year months went by they offered replacement said no thankyou requested refund still waiting!!!DO NOT ORDER FROM THIS COMPANY

This "store" is a scam, do not buy!

absolutely rubbish
dont bother ordeing from them.
emeiled 5 times and still no reply.
waiting on delivery of the double egg chair which was available onlinr at time.of ordeing.

I ordered a hanging egg chair with cover on the 4/3/23 and I am still waiting for it to be delivered I have written to them several times and I keep getting the same response. I wish I had known about them before I would have gone somewhere else more reputable and now they are telling me that they are under new management and doing an audit to ensure that all orders etc are processed I just feel like they are just pacifying me and not going to deliver. I don’t know how to get a refund back as I have asked them several times just to issue a refund but they keep sending me the standard email that they are working on my order and they will update me as soon as possible regarding delivery. I started to get suspicious of the company when I realised that they don’t have a direct customer service number and you have to contact them via email and wait for 72 hours to get a response which is always the same. Please avoid this company it’s a scam

Wish I read the reviews first. I bought a piece of furniture from them which never arrived. The delivery date kept changing and eventually over month later they cancelled it completely without warning. It’s been an ongoing battle for a refund for an item that never turned up! Just stay away from this company!

Placed an order for a sofa and after 2-months they said they cannot deliver and offered an alternative item or refund.

I requested a refund and have been chasing for 3 months but still no refund.

Initially, they replied, apologising saying they will send a refund soon, then complete silence and no reply to emails.

The Company needs to be shut down to stop them from scamming more people.

Very easy and straight forward process when ordering.

Ordered an egg chair, it arrived on time and I love it! It’s perfect for my front room.