Brisks kept me informed when stock ran out. They also arranged delivery fast once in stock. Delivery was just under an hour late however taking into consideration the logistics of bulk bag delivery,... Toon meer
Bedrijf heeft geantwoord
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I worried over the delivery initially. And even rang brisks to complain about the colour of the material i had ordered. But after a shower of rain 10 minutes after delivery i was most embarresed to r... Toon meer
Bedrijf heeft geantwoord
Avoid this out fit at all cost… This company is unreliable and dishonest. Goods were ordered over a week in advance and delivery failed to show and without any warning for delay. When the delivery... Toon meer
Bedrijf heeft geantwoord
Very straight forward to order from. Pick your date for delivery. And it actually turns up on that day and in the time frame given. (Not like other companies ive used) Ive used Brisks twice now and it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Brisks, your trusted source for high-quality aggregates. At Brisks, we're dedicated to serving as your go-to aggregate supplier, offering an extensive selection of aggregate materials to meet the diverse needs of our clients nationwide. Our commitment to quality and customer satisfaction is at the core of our business, ensuring a smooth and efficient shopping experience, highlighted by our rapid 48-hour delivery service across most of the country.
Contactgegevens
Verenigd Koninkrijk
- brisks.co.uk
3,8
Goed
5K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 22% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Good price
Good price
Bad delivery experience as the bulk bag was delivered by tail lift and pump truck
The pallet collapsed as it wasn’t a euro pallet (much stronger)
This meant I had to unload straight away as the delivery was obstructing ..
10 juli 2026
Antwoord van Brisks
Dear Steve,
Thank you for your review. We are sorry to hear that your delivery experience did not meet expectations. While we always strive to provide a smooth and reliable service, we understand how frustrating delivery issues can be.
We appreciate your feedback and will share your comments with our delivery partners to help improve future service. We are pleased that despite the delivery issues, we were still able to provide the product at a good price, and we hope to have the opportunity to offer you a better overall experience in the future.
Thank you for your understanding and for taking the time to leave your feedback.
kind regards,
Customer support.
Turned up on time
The online purchase was clear and straight forward to do. The price was competitive and the communication good. The delivery turned up on the correct day at the allocated time.
9 juli 2026
Antwoord van Brisks
Dear Mike,
We are thrilled that you are happy with our service. Thank you for the review.
Kind regards,
Customer support.
Don't bother.....
Don't bother.....
I ordered 50 x 20kg bags of sharp sand.
This was supposed to be delivered on Friday.
I never got any update on the delivery
I called the Brisks phone number late afternoon and was told it would not be delivered today.
This is totally unacceptable, I took a day off work to receive this order and I have contracts booked in for the weekend.
I tried to cancel my order and was told it would cost me £60 to return / cancel my order. Who's paying for the contractors that I have to cancel, I was told that was my problem.
My sand turned up the following Monday.
One p##### off X customer
17 juli 2026
Review zonder uitnodiging
Antwoord van Brisks
Dear Norman,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
We fully understand your frustration regarding the delivery delays and the level of communication you received during the process. While we always aim to keep customers informed and deliver orders within the expected timeframe, we recognise that in this instance we fell short of the standard we strive to provide.
Regarding the return fee, this is outlined in our Returns Policy and Terms & Conditions, which are available on our website. However, we appreciate that this may still have been disappointing and added to your frustration.
Customer satisfaction is very important to us, and we take all feedback seriously. Your comments have been shared with the relevant teams so that we can review our processes and improve both our communication and overall customer experience.
We regret that your experience was not a positive one and appreciate you taking the time to share your feedback.
Kind regards,
Customer support.
Antwoord van Brisks
Dear Janet,
Thank you for your fantastic five star review! We really appreciate you taking the time to share your feedback. We are delighted to hear you had a positive experience and hope to serve you again in the future.
Kind regards,
Customer support.
The stones which I ordered were spot on…
The stones which I ordered were spot on I love them and I ordered just enough. The driver was very efficient and helpful as to where I wanted them placed to be able to work from.
7 juli 2026
Antwoord van Brisks
Thank you for the review Maria, we'd love to see what you've done with the stones if you were able to send us a picture? customersupport@brisks.co.uk
Antwoord van Brisks
Thanks Mike!
First time ordering
I never ordered from you before but the process was easy and you kept me informed by email which was great
7 juli 2026
Antwoord van Brisks
Thank you for your review Louise!
2nd time using -Brisks Brilliant service
2nd time using Brisks, superb communication & they are the best on price, delivery is perfect never any issues always delivered on time and with care.
Highly recommend 😁
6 juli 2026
Antwoord van Brisks
Thank you Helen, look forward to seeing you for a third time :)
Refund given.
After initially having a frustrating and unsatisfactory experience regarding delivery issues, I can now say that we have had an apology and a full refund.
It was unfortunate that more questions were not asked and information given on both sides about suitable access etc.
16 juli 2026
Review zonder uitnodiging
Antwoord van Brisks
We always aim to fix any mistakes we make Debra, thank you for being patient with us and leaving a kind and honest review. Next time we'll make sure we get it right first time round
Antwoord van Brisks
Really appreciate the review Mark, thank you!
SAVE YOUR MONEY AND PURCHASE ELSEWHERE
SAVE YOUR MONEY AND PURCHASE ELSEWHERE. Absolutely shocking company, the Black ice stones were not as described and pictured, they were only shades of grey, we rejected them and had a lot of hassle getting our money refunded. We ordered black ice stones from another company and they were perfect, a mixture of black, white and grey.
26 juni 2026
Antwoord van Brisks
Hi Mr Doherty, Black Ice is not a naturally blended product and each company has their own blends and ratios. We apologise ours was not to your liking but we sell over 50 tonnes of Black Ice per day with no issues. We will update our imagery so this does not happen again.
Thanks
Easy to order
Easy to order, competitive prices. Delivered on time, kept informed in the morning on expected delivery time. Delivery driver very polite and competent. Would definitely order again
8 juli 2026
Antwoord van Brisks
Thank you Jayne, look forward to delivering to you again when you require more stone :)
Delivery was a day late due to a…
Delivery was a day late due to a breakdown with the delivery truck. It put my project back. Appreciate this cannot be helped, but an apology from Brisks would have been nice
3 juli 2026
Antwoord van Brisks
It may be late, but please accept our apologies. Our logistics partner deals direct with the customer when there are delays, so there is a strong chance we were not notified of this delay either, if we had known, we'd of been sure to let you know. Thank you for your honest review.
From start of ordering the blue slates…
From start of ordering the blue slates to delivery, everything was done in a professional manner. When I need more info regarding my delivery, Brisks was always here to reply and to assist.
In case I would other materials for landscaping, I'll come back again as a potential customer.
Thanks you.
8 juli 2026
Antwoord van Brisks
Dear Govindra,
Thank you for your fantastic 5-star review. We are delighted to hear that you had a positive experience with us. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kind regards,
Customer support.
Decent price
Decent price, delivery on time. Placed palletted jumbo bags on our drive as requested
9 juli 2026
Antwoord van Brisks
Good Baron,
Thank you for your fantastic review. We're committed to providing excellent service at competitive prices, so it's great to hear that this stood out during your experience. We look forward to assisting you again.
Kind regards,
Customer support.
Lovely Company and lovely service …
Well worth the money,lovely coloured slate,both sacks filled to the top of the bag,great delivery,great communication and great value for money and you get service with a smile,thanks Brisks,I’ll definitely be a returning customer
9 juli 2026
Antwoord van Brisks
Dear Tracey,
Thank you for your kind review. We are pleased to hear that our team was able to provide the level of service you deserve. Your feedback motivates us to continue delivering exceptional customer care.
Kind regards,
Customer support
Antwoord van Brisks
Dear Clifton,
Thank you for your kind review. It's great to hear that your goods arrived on time and that you were pleased with the quality. We work hard to provide excellent customer service and efficient delivery, so your feedback is very much appreciated.
Kind regards,
Customer support.
Excellent service
Easy to book. Reasonable price. Booked a delivery date and it came on time. Given a time slot the day of delivery and it was spot on. Nice, friendly chatty guy who was very helpful. Really pleased. 😊😊
6 juli 2026
Antwoord van Brisks
Dear Michael,
Thank you for your fantastic 5-star review. We are delighted to hear that you received excellent service from our team. Your kind words are greatly appreciated and will be shared with everyone involved. We look forward to assisting you again in the future.
Kind regards,
Customer support.
Goods arrived on time with great…
Goods arrived on time with great delivery, goods placed exactly where I needed them
8 juli 2026
Antwoord van Brisks
Dear Fran,
Thank you for your wonderful feedback. We are pleased to hear that your order arrived promptly and that the product met your expectations. Customer satisfaction is our top priority, and we are delighted we could provide a positive experience.
Kind regards,
Customer support.
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