British Beds Direct Reviews 

I have bought a number of beds from BBD they always arrive on time. You can actually speak to a human being when you phone, and if you leave a message they will get back to you. great quality and an unbeatable price for it.

Very good product superb service

I placed an order for a low divan bed a month ago. I chose this website because of the advertised 5 year warranty and the guaranteed 10 days delivery. After placing the order, I did not receive any email notification regarding dispatch. After a few days, I started following up and I had to call almost every day to get an update on the order. I was told that the bed will be dispatched by a certain date and I had to constantly follow through but nothing happened. I was even given a time slot for delivery of the bed but nobody delivered the bed. I called the delivery company and found out that they did not even receive the bed from the retailer. After that I had to make a number of calls to cancel my order and even that took ages. Overall, it was a frustrating experience. No communication. Poor customer service. I finally got a confirmation for a refund almost a month after placing the order.

Very happy with the bed, colour and design, just what I wanted, not disappointed.
Three stars because, no instructions whatsover, I needed to phone the company because the brackets supplied to hold the two parts of the bed did not fit, the hydraulic lift for the bottom half of the ottoman storage, was so strong, on removing the ties to hold it down during transit, the top flew open. It does need a very strong push to bring it down, wont stay down unless the mattress is sitting on both top and bottom parts at once.
The floor standing headboard, is quite heavy but only two supporting screws to attach to the bed, really needs another two to keep it firmly attached.
New customers should also be aware, I waited 6 weeks for the bed to be delivered, I contacted the company numerous times asking for a date.
No issue that the bed took six weeks to arrive, but it should be made clear at the ordering stage, it would not be 10 days, but could take much longer.

Ceased trading causing staff not to be paid. Still waiting for wages and redundancies. I would be very wary if you are dealing with this company.

Ordered a divan base and matching headboard that were delivered in about 7 days. Communication from placing the order to delivery to assembly was exceptional. The bed was cheaper in comparison to the usual high street names, and delivered more quickly too (I did order the mattress elsewhere). So far the product looks OK quality (about what you'd expect for the price). I would recommend British Beds Direct if you need a new bed quickly.

made to order blanket box, choice of fabrics, great product and great service and great price !

Speedy delivery and good communication regarding delivery time

Dreadful service - I'm embarrassed to see 'British' in the company name. I don't trust the positive trust pilot reviews of this business. I ordered a headboard and got an automated email confirming my order. I received no further communications. I emailed to ask where my order was and was advised by email this would be investigated but didn't hear from them again. A month from purchase I phoned to ask where my order was, and asked to cancel the order. They agreed to refund me. It is 3 weeks and no refund, again no communication. All the communication has come from me the customer. I would not recommend this company. I notice their website does not have a complaints procedure either.

Excellent quality divan base with drawers.
Great communication, received a phone call to confirm order and when to expect delivery. Delivery drivers were also friendly and delivered to room of choice. I would definitely recommend, cannot fault them.

Stay away at all cost. I waiting 6 weeks for a bed to be delivered. They came 5 times on the incorrect date. When they will eventually did come it was one hour late and refused to wait 5 minutes to deliver the bed.
Staff were very rude. It was the worst delivery experience I've ever experienced. I wasted days waiting for the delivery and experienced a lot of stress due to the utter incompetence of this company.

Quality headboards with good choice and sensible pricing. Delivery times are reasonable and they keep you updated. Offers are meaningful. They use a decent delivery firm too. Bought 2 now and would use again and recommend to others.

Easy ordering process with quick delivery by friendly team. Item was well made and exactly as described.

This is the second BBD Ottoman bed I’ve ordered. Customer services were very helpful when contacted. They are good value beds, well built and easily connected (gas struts) once delivered. The storage space created is invaluable. Their delivery company was also very helpful and willing.

Very customer-friendly website easy to make an order. With plenty to choose from.
Amazing quality ottoman bed.
Speedy and accurate delivery.

Shortly after I placed my order I received a call from the company to confirm my order and let me know the bed would be delivered within 10 days. Further to this they told me there would be a 2 person team on delivery’s who would take the bed to whatever room we wanted.
The delivery process started with an email 48 hours before to give me a date and time frame, followed by a call. On the day of delivery we had a call from the team letting us know they would be there within the hour.
When the team arrived they took the bed upstairs for us with no issues.
From start to finish the process was smooth and professional.
The bed base was as described on the website and is a quality product. I would not hesitate to order from British Beds Direct in the future and I am happy to recommend them to anyone who wants to purchase a British made product from a company who puts their customers at the heart of their business.

Good product for our needs
Great customer service

Rapid arrangements for delivery and nice quality of the product,

Ordered online website easy to navigate confirmation sent after I'd ordered and expected delivery date.
Item ordered is well made and the coloured material true to picture
Very happy with purchase and would recommend to friends and family