Scam company. Ordered what I thought were two bras through Facebook advert, a supposed 2 x offer. Was delivered one bra and a pair of pants I never ordered. Complained, only to be told I made a mista... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I only gave 4 stars purely because the wrong colour was sent. However, we managed to resolve the situation with customer services. They sent me a full refund which was very much appreciated. I would... Toon meer
Waited weeks for these Ordered a cat scratching platform but got a piece of cardboard instead! Ordered a strapless bra but it doesn't fit. Also made with weird material that won't stretch. Aft... Toon meer
Bedrijf heeft geantwoord
Offered me a refund after sending shoddy goods, this refund never happened & all I get on Trustpilot & in answer to my e-mails is to send photos or videos, this after accepting my complaint & offering... Toon meer
Bedrijf heeft geantwoord
2,9
Gemiddeld
138 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Avoid at all costs……
I ordered a Walking stick that also did other things and was advertised as unbreakable in their video with a car driving over it.However, when I eventually received mine it fell into 2 parts immediately I tried to open it. Then three. It was very light and clearly extremely cheaply made and bore no resemblance whatsoever to the one in the ad. It was clear I could have absolutely no faith at all in this cheap piece of garbage so I contacted them for a refund. They replied quickly, offering me my money back, after asking for photos which I supplied, saying I could keep the stick and give it to someone else. Fat chance! Anyway, I waited for my refund. Nothing. Contacted them again. They treated me like a new complainant. I had to go thru it all over again. This time tho, they only offered 80% back or a voucher for 20% off.
I said no thanks I’m entitled to a full refund within 28days.i still haven’t received a penny. Terrible company. Don’t trust them one inch. I believe they make cheap knockoffs of better products. Don’t risk your money
27 augustus 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@brittrove.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Excellent service and very helpful…
Excellent service and very helpful throughout my purchase
31 augustus 2026
Review zonder uitnodiging
Prompt service from this company
Prompt service from this company. Questions answered clearly. I have ordered a few times, items arrived in good time.
28 augustus 2026
Review zonder uitnodiging
I ordered a tactical walking stick as…
I ordered a tactical walking stick as I’m disabled. What arrived was a very cheap and flimsy waking pole. I would not trust this as my aid as it is not fit for purpose
I should have read the reviews first
28 augustus 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@brittrove.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
I give one star but deserve 0
I give one star but deserve 0,
Bought a trucking stick and nowhere like they advertised.
Broken, I reported and they dismissed me, they offer me 20% discount on next item and I never asked.
Also no reply to 5 emails
DO NOT BUY FROM THEM
GOOD NEWS , I HAVE TO REVIEW AND SAY THEY ARE ACTUALLY A GREAT COMPANY, THEY FINALLY COMMUNICATE WITH ME SND GAVE ME FULL REFUND SO I CHANGE FROM 1 STAR TO 4. CANT GIVE 5 CAUSE ITEM WAS POOR
25 augustus 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@brittrove.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
My experience was perfect
My experience was good, customer service was excellent and I got what I wanted.
23 augustus 2026
Review zonder uitnodiging
I ordered a hair topper and what I…
I ordered a hair topper and what I received was nothing like what I ordered wrong colour, full wig ,made of nylon but it stated it was made of real hair it was not wearable. It took weeks to arrive, don't go near this company.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer, thank you for bringing this to our attention. We’re sorry the product didn’t meet your expectations, and we understand how frustrating that can be. Please send your details to our support team at service@brittrove.com. We’ll review your case with care and help you find a solution.
I have waited over 2 months for my…
I have waited over 2 months for my order. I have emailed company 6 times with a generic reply about royal mail.
Will not answer my email regarding refund.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent shopping experience did not meet your expectations and fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not yet received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email: service@brittrove.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Buying online is a risk BUT
Buying online is a risk. I've bought from Brittrove three times. The orders arrived and were a good fit. The third time the bra was tiny. I got an immediate refund.
Great customer service.
18 augustus 2026
Review zonder uitnodiging
Don’t buy can’t get address to refund item that came today
Faulty goods not working no way to contact them to get return label. Very disapointed
19 augustus 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@brittrove.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Don't know why I've given a star
Don't know why I've given a star. .just for the laugh .. suppose to be an anti shock walking stick....only shock is WT...fam I suppose to do with it ..myself and others , impossible to put together. No instructions...easier to put Rubik's cube together.
OHHH £10 off voucher 🤣😂..😭
Money NOT well soent😣😣😣😩😫 refund??
19 augustus 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer,we appreciate your feedback and apologize for any inconvenience caused. We take customer satisfaction seriously, and we’d like to assist you further. Please send your order details to our support team at service@brittrove.com, and we’ll ensure your case is handled properly. Thank you for giving us the chance to help.
Brilliant service very professional
Brilliant service very professional
19 augustus 2026
Review zonder uitnodiging
A Complaint dealt with
I gave this company 1 star when I received my goods. Since they read my comment I have to say they have said they will refund my money. I haven’t received the money yet but feel sure I will over the next few days. I’ve given them 4 now because they dealt with my complaint quickly and professionally.
14 augustus 2026
Review zonder uitnodiging
Tank top with built-in bra
The garments I ordered were, unfortunately, not suitable for me so I requested a return and a refund.
Customer Service was brilliant, plenty of emails to keep me informed and the refund was in my bank within the week. 10/10.
7 augustus 2026
Review zonder uitnodiging
I purchased three Bras and they were…
I purchased three Bras and they were uncomfortable because the size were smaller than anticipated. I emailed the company and told them and they asked what size I would like and I gave them a size above Today I received the correct size and I am very happy. I would recommend them to anyone who is looking for satisfaction. Thanks very much. Heather
11 augustus 2026
Review zonder uitnodiging
My order took a very long time to be…
My order took a very long time to be dispatched. I was sent a message saying that it had been delivered weeks later but it had NOT been delivered to my address. Tracking stated left in a secure porch which I do NOT have! Money refunded
29 juli 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear customer, thank you so much for taking the time to share your feedback.
We sincerely apologize for the inconvenience caused by the long shipping time of your order and fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not yet received your goods, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email: service@brittrove.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Ordered a baton still haven’t recieved…
Ordered a baton still haven’t recieved it .been paid for . I class this as stealing and scamming people . Not happy I am looking into this supplier and blackening the business 😡
The hiking stick and self defence
8 augustus 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear valued customer,
Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: service@brittrove.com. Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.
Ordered but never received
Ordered something from these, they give me a tracking number which said it was delivered so I questioned this as it didn’t arrive, then they gave me a different tracking number from a different delivery company. This was out for delivery and then returned to the sender in the same hour and not attempted. Contacted them again and they said they would reorder for a 3rd time and now nothing so asked for a refund and they arent answering me. Stay clear of this company at all costs..
22 juli 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@brittrove.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
They were a waste of time message…
They were a waste of of time message kept repeating them selfs or not replying to my messages
13 juli 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@brittrove.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Ordered some household cleaner which…
Ordered some household cleaner which never arrived, despite having emails from them stating that it had been delivered! Very unhelpful customer support who are not providing me with a refund. DO NOT USE THIS COMPANY!!
27 juli 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@brittrove.com). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
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