Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.H... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I used Broadband Genie to switch to Rise Fibre. Rise confirmed that Broadband Genie failed to notify my previous supplier of the one time switch and therefore I have had to pay £92 to my old provider... Toon meer
Bedrijf heeft geantwoord
Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them. **Up... Toon meer
Bedrijf heeft geantwoord
I think due to my computer set-up my broadband switch via broadband genie did not automatically get entered into the system. However on communicating with both Charlotte and Rachel from the customer... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie.
Contactgegevens
9 Hills Road, CB2 1GE, Cambridge, Verenigd Koninkrijk
- 01223 297862
- feedback@broadbandgenie.co.uk.
- broadbandgenie.co.uk
4,5
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to use and also I received my…
Easy to use and also I received my incentive reward which I had honestly forgotten about so a nice surprise !
30 september 2025
Can't trust this website
Found a great Broadband Full Fibre deal on Broadband Genie, followed the links and got to supplier page to find dearer prices for Broadband. Either not working properly or a scam. Going to a reputable website to get my deal. Very disappointed.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Broadband Genie
Hi there, I'm sorry you've had a bad experience with Broadband Genie - and that it's taken us a while to get back to you. If you're still looking for broadband, or just want to discuss your experience, please reach out to me personally on peter.ames@broadbandgenie.co.uk.
Thanks and our apologies once again!
Top marks
Received voucher code on time as stated and voucher worked with no issues simple efficient service,on this experience highly recommend.
15 juli 2025
Gift-card received!
I signed up with Community Fibre when they were advertising a reward of £75 as gift-card. I received the gift-card in my inbox, without having to take any action, just as they advertised.
30 september 2025
I used then to find the best Internet…
I used then to find the best Internet deal for me and got s very generous voucher in the end. Great experience overall!
30 september 2025
Broadband Genie
Found a good broadband deal with them, & Adam was helpful with a subsequent enquiry relating to it
28 september 2025
Review zonder uitnodiging
I got a gift card from BroadbandGenie
I got a gift card from BroadbandGenie and i am happy as it was smooth process to redeem it and use it.
16 september 2025
They sent the voucher as they said on…
They sent the voucher as they said on time so great
16 september 2025
Lots of Great information
Lots of Great information, and good advice. Easy to use. And I didn't realise I would be receiving a Gift-card. It was a wonderful surprise.
Thanks so much.
16 september 2025
Great deals from them
16 september 2025
Ok well done
16 september 2025
Excellent service
So easy to follow and to get the broadband you want Broadband Genie does all the hard work for you and finds the best deal and reliability
16 september 2025
Saved me money and sent me a voucher…
Saved me money and sent me a voucher without any chasing
9 september 2025
Very good service got the voucher just…
Very good service got the voucher just as you said
5 augustus 2025
worked like a charm
worked like a charm, now I have a shiny new broadband connection and some £££ on my Amazon account
5 augustus 2025
Make sure you know what deal you want.
EDIT: Called in 3 times. Told them what deal I wanted on their site, still asked the same process questions over and over with littel variances. One lady on the phone asked "who will I be calling?"... What kind of intrusive question is that to ask?
After going through the questions they gave me "recommended deals" that were obviously more expensive than the deal I wanted. I told them no, and they say the deal I want is not available.
I was then able to get the deal I wanted with a little troubleshooting from the responder of this review.
Although my situation was resolved, I still believe the outsourced call centre they use is terrible. Be aware of overly-scripted salespeople and make sure you know the exact deal you want.
28 juli 2025
Review zonder uitnodiging
Antwoord van Broadband Genie
Hi Stephen,
I am sorry you've had such a poor experience. Are you able to contact myself directly on chris.said@broadbandgenie.co.uk and I'll look into this as a priority.
It'd be fantastic to know what deal you were looking to purchase and the issues you have purchasing.
Regards,
Chris
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