Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.H... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I used Broadband Genie to switch to Rise Fibre. Rise confirmed that Broadband Genie failed to notify my previous supplier of the one time switch and therefore I have had to pay £92 to my old provider... Toon meer
Bedrijf heeft geantwoord
Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them. **Up... Toon meer
Bedrijf heeft geantwoord
I think due to my computer set-up my broadband switch via broadband genie did not automatically get entered into the system. However on communicating with both Charlotte and Rachel from the customer... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie.
Contactgegevens
9 Hills Road, CB2 1GE, Cambridge, Verenigd Koninkrijk
- 01223 297862
- feedback@broadbandgenie.co.uk.
- broadbandgenie.co.uk
4,5
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
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It worked ;)
The gift certificate came in the right amount and the timing was as predicted... 4 months.
17 juni 2025
Very good but broad band plan lenght to…
Very good but broad band plan lenght to much like 2 years which need to reduced
17 juni 2025
It works but requires some improvments
The description of the process lacks some important details that buried inside "How it works" or something, a bit misleading as nobody reads that.
The automatic tracking didn't work so I had to contact the team to check that my order had been recorded.
The voucher eventually turned up.
3 juni 2025
Antwoord van Broadband Genie
Thanks for your feedback Dmitry, we will take this on board to try and improve the process moving forward
We set out broadband through Broadband…
We set out broadband through Broadband Genie and it went very smoothly
3 juni 2025
Really good options and lots of choice…
Really good options and lots of choice to get the Best Value for money deal also got the Gift Cards as promised all on time
3 juni 2025
BroadbandGenie is great
BroadbandGenie is great! It was really easy to use and the reward came when they said it would.
3 juni 2025
AVOID false advertising
offers sky Broad band package of £24 online with sky and optional £13.50 for any time calls on the site. Clicked on the package and the £13.50 anytime calls was £17 - total con. They even tried to charge me extra for the broadband than was stated.
Phoned Broad band genie but waste of time -they need investigated for false advertising.
3 juni 2025
Review zonder uitnodiging
Antwoord van Broadband Genie
Hi James, thank you for your message and we're really sorry for the poor experience you've had on site. Please feel free to drop an email to chris.said@broadbandgenie.co.uk and I'll look into this case personally to find out what's happened here.
Regards,
Chris
great service
27 mei 2025
It was so easy to use Broadband Genie…
It was so easy to use Broadband Genie to find the right price and supplier for my Broadband. The incentive of a gift voucher was an added bonus to this experience. Thankyou
27 mei 2025
Really easy to use and no issues…
Really easy to use and no issues claiming the reward incentive
27 mei 2025
Dont bother
Broadcast Genie has been nothing but a headache. They take forever to respond, and when they finally do, the information is either completely wrong or vague. You’re left chasing them for answers that should’ve been sorted from the start.
It honestly feels like they just take your money and disappear. No updates, no clear communication, and zero accountability. The whole thing feels like a scam – I wouldn’t recommend them to anyone.
27 mei 2025
Antwoord van Broadband Genie
Hi John, I'm really sorry to hear about the poor experience you've had with us. Feel free to contact me directly on chris.said@broadbandgenie.co.uk with your correspondence with us up to this point and I'll look into the issue here.
Kind regards,
Chris
Excellent help throughout the extended…
Excellent help throughout the extended redemption process. Many thanks
27 mei 2025
Surprise of the forgotten voucher!
I had forgotten I even signed up to BT via Broadband Genie. When I got the email saying my voucher was ready I almost dismissed it as spam... but it looked so genuine. A few minutes later I had a £100 Tesco voucher in my virtual wallet. Could not be happier!
27 mei 2025
Gift voucher arrived!
The gift voucher for the broadband arrived in time and it was really easy to redeem
6 mei 2025
Received voucher for enrolling with community fibre.
Received voucher after 4 months of being a customer of Community Fibre. Redeemed voucher without any issues. Great service from Broadband Genie and Community Fibre - would recommend.
6 mei 2025
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