Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.H... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I used Broadband Genie to switch to Rise Fibre. Rise confirmed that Broadband Genie failed to notify my previous supplier of the one time switch and therefore I have had to pay £92 to my old provider... Toon meer
Bedrijf heeft geantwoord
Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them. **Up... Toon meer
Bedrijf heeft geantwoord
I think due to my computer set-up my broadband switch via broadband genie did not automatically get entered into the system. However on communicating with both Charlotte and Rachel from the customer... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie.
Contactgegevens
9 Hills Road, CB2 1GE, Cambridge, Verenigd Koninkrijk
- feedback@broadbandgenie.co.uk.
- broadbandgenie.co.uk
4,5
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Broadband Genie
Great to hear you're happy with Broadband Genie and our service and thank you so much for the kind review, it really helps us a lot
Acted quickly on my behalf to obtain authority to release Reward voucher from broadband supplier.
aCTED QUICKLY
4 maart 2025
Antwoord van Broadband Genie
Great to hear you're happy with Broadband Genie and our service and thank you so much for the kind review, it really helps us a lot
No brainer!
So easy to use - find the best broadband deal for you and get rewarded! I have used Broadband Genie twice now, looking forward to spending my M&S gift card.
Thank you
18 februari 2025
Fantastic service
Fantastic service, got excellent broadband with Three at a very good price and a £50 gift card. Thanks also to Adam who quickly answered an email query, their team literally responds within a day! I’d recommend Broadband Genie to anyone.
11 februari 2025
Broadband Genie has been great.
Broadband Genie has been great.
We searched for a comparison for our broadband and took a good deal with BT.
Everything went smoothly and the best thing was that Broadband Genie gave me a £70 voucher to use in either Tesco, Amazon or Marks and Spencer.
18 februari 2025
Antwoord van Broadband Genie
This is fantastic to hear, always happy to help
Good experience and helped me to get a…
Good experience and helped me to get a big saving.
11 februari 2025
Communication was a bit poor but sure…
Communication was a bit poor but sure enough the 70 voucher turned up
21 januari 2025
Antwoord van Broadband Genie
Thank you for your review and please do feel free to reach out to feedback@broadbandgenie.co.uk with any thoughts on how we can improve our communication as we're always keen to get better.
Thanks,
Chris
Excellent after service
Great customer service from Adam. Emails replied to promptly. Very helpful and friendly.
21 januari 2025
Smoothly done plus kept to their word…
Smoothly done plus kept to their word with a £70 bonus. Well done.
21 januari 2025
What they say they can deliver and what they do are two different things!
I put in my address and postcode and received many recommendations, only to find that none of them applied. Apparently, there is no service available at my address.
4 november 2024
Review zonder uitnodiging
Antwoord van Broadband Genie
Hi Clive,
Thank you for your email and it's a real shame that you have encountered this issue.
Could you please email your postcode to feedback@broadbandgenie.co.uk and I'll be able to look into this further.
Kind regards,
Chris
The world’s worse
The world’s worse, just like second hand car dealers. I made a simple enquiry that I ask for on email . I’ve received between 5/10 phone calls daily for the last few days. I even blocked there numbers and they just use another number, Dreadful dreadful company.
28 oktober 2024
Review zonder uitnodiging
Antwoord van Broadband Genie
Hi Lee,
Thank you for your message and your information here.
We have contacted you directly on Friday 1st November to please provide some details to us so we can look into this further. We need the details of the telephone number that is calling you so we can discover if this is connected to Broadband Genie.
If you could get back to us on email that would be much appreciated.
Kind regards,
Chris
Although this speed check was fast the…
Although this speed check was fast the results for companies prices was totally incorrect because they don't ask for address, only postcode.
19 augustus 2024
Review zonder uitnodiging
Antwoord van Broadband Genie
Hi Jenny, thank you for your feedback. The speed test page is a relatively new in its current format, and we’re actively working on improvements. You’re absolutely right that using just a postcode may not always yield the most accurate results. We are aware of this limitation and are committed to enhancing the accuracy as soon as possible.
In the meantime, we recommend using our main broadband comparison tool, where you CAN enter your full address. This will provide you with the most precise and tailored results. We appreciate your patience and your input as it helps us improve our service.
No Voucher
Signed up with Shell Broadband on the pretence of receiving a voucher. Chased this up after hearing nothing after a couple of months of the service. Got an email reply from a Charlotte saying this usually takes 90 days. This was in July 2023 and we're now in May 2024
I can only assume this is a scam or you're forced to jump through numerous hoops to get what you signed up for. Either way - abysmal service
14 mei 2024
Review zonder uitnodiging
Antwoord van Broadband Genie
Hi Daniel,
Thank you for reaching out.
I have requested some more information from you so I can locate you in our inbox. I can't find you currently just searching your name. Once I have your email address, I will look into this immediately to find out what happened. I assure you that it is not a scam.
Thank you for your patience.
Best,
Charlotte
Update: 16/05/2024
Hi Daniel,
I have sent you an email.
The reason you did not receive a voucher is because Shell rejected your sale as it is attributed elsewhere, not with Broadband Genie. This means that you are most likely owed a voucher by another platform.
I really hope Shell can resolve this for you and point you in the right direction.
Please do let me know if we can be of any further assistance. When you manage to receive a voucher from another platform, I'd really appreciate it if you'd consider editing your review of Broadband Genie. Unfortunately we aren't able to do much when a provider rejects your sale.
All the best,
Charlotte
was well notified in advance and easy…
was well notified in advance and easy to receive the voucher.
16 april 2024
Antwoord van Broadband Genie
Hi There,
Thank you for your review. We're so pleased to be of service.
Enjoy!
Best,
Charlotte
I joined vodapone promised £120 voucher, Never received
I joined vodapone and was promised £120 voucher, I have chased the several times a month. The code they said I had, never worked. It turns out that the code they gave me was used on amazon by me 4 years ago. When I joined a different ISP, So, looks like the special offers, once you have had one from Broadbandgenie, you cant get another one for a different ISP
6 februari 2024
Review zonder uitnodiging
Antwoord van Broadband Genie
Hi Kieran,
Thank you for reaching out.
As I have explained in our email correspondence, you had already received and used the voucher that we sent you for your purchase in 2022.
You then made another purchase in 2023. The rewards for this deal are managed by Giftcloud. You need to reach out to hello@giftcloud.com for further assistance on this. Because this offer is managed by Giftcloud, I am unable to see your sale progress in our system. This has nothing to do with ISP.
Please do feel free to get back in touch if you haven't heard back from Giftcloud. We also ask that you consider removing this review from our page, as we have been and continue to be responsive and helpful, regardless of the reward not being our own.
All the best,
Charlotte
Good communication and rapid response…
Good communication and rapid response time. Very impressed. Would recommend
27 februari 2024
Antwoord van Broadband Genie
Hi There,
Thank you so much for your review! We're happy that you're happy. Please don't hesitate to use us again in the future.
Best,
Charlotte
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.