First time using Broadland fuels. Online transaction was processed smoothly, however on the day our delivery as due (Wednesday), I had waited in all day with no contact. I was phoned at 4:50pm to say... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We have used Broadland Fuels at home for the past 18months. For some reason our monitoring system for our oil tank always gives us terrible readings so a few times we have run out of oil. Broadland ar... Toon meer
Christmas customer in need (regular customer 15 years running four accounts ) Couldn't get us a delivery, Ordered anyway Got a surprise message saying it will be with you Christmas eve, Ho... Toon meer
Fabulous! We ran out of oil, owing to a poorly calibrated watchman fitted by the oil tank engineer. When I explained this to Broadland, the very kind customer adviser arranged very speedy delivery... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Based in the Norfolk area, Broadland Fuels cater for domestic, agricultural and commercial customers throughout the Great Yarmouth area. Our mixture of experienced staff and young emerging talent allows us to give you a professional, dedicated service on every delivery. With our fresh and friendly approach empowered by local knowledge and passionate drivers, our culture is driven by always putting the customer first. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Norfolk area, give us a call today on 01493 748888 to talk to one of our team.
Contactgegevens
Asco Offshore Supply Base, South Denes Road , NR30 3LX, Great Yarmouth , Verenigd Koninkrijk
- 01493 748 888
- feedback@broadlandfuels.co.uk
- broadlandfuels.co.uk
3,1
Gemiddeld
297 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Reliable and always on time.
1 maart 2025
Excellent service from Broadland fuels
Excellent service from Broadland fuels, friendly, helpful and always go that extra mile to ensure the heating oil is delivered as soon as possible. Wouldn’t use anywhere else.
6 maart 2025
Review zonder uitnodiging
We have an account with Broadland Fuels…
We have an account with Broadland Fuels and have been using them for almost 10 years to deliver our heating oil.
Excellent customer service keeps us loyal.
Thank you
16 februari 2025
Driver refused to deliver
Your driver refused to deliver, due to sun damage and hair line cracks on the top of the tank. So no delivery was made.
28 januari 2025
Antwoord van Broadland Fuels
Hi Peter,
Thank you for your feedback and we're sorry we couldn’t complete your delivery on this occasion.
Our drivers conduct their own risk assessments of oil tanks before filling them. If they identify potential risks—such as sun damage or hairline cracks—they may decide not to proceed to avoid the chance of a leak. While we understand this can be frustrating, the health and safety of our staff, your property, and yourself must remain our top priority.
Until the damage is repaired or the tank is replaced, we’re unfortunately unable to deliver. If you need any further guidance or support, please don’t hesitate to get in touch by emailing feedback@broadlandfuels.co.uk.
Thank you for your understanding.
Kind regards,
Andy
excelent service from driver…
always excelent service from driver quick and efficient service
18 januari 2025
Nothing is too much trouble
We had unexpectedly run out of oil due to an issue with our oil monitor. I called Broadland Fuels at 8am as soon as they opened and they were at our house delivering oil within the hour! Excellent service and nothing is ever too much trouble. We have been customers for many many years and this is exactly why. Thank you to all the staff…you do a great job!
3 februari 2025
Review zonder uitnodiging
Inefficient. No confirmation email after the order.
No confirmation email after the order.
Had to phone several times and still no result.
Delivered later than the date they gave me.
Had to ask for refund on the quantity not delivered. Not yet received.
Disappointed.
12 januari 2025
Antwoord van Broadland Fuels
Dear Usha,
Thank you for your feedback. I’ve looked into your order and can see that a delivery confirmation email was sent, though I appreciate these can sometimes end up in the junk folder.
Your order was placed as a value delivery with a due date of 24th January, and we delivered on the 22nd—within the expected timeframe. While we had planned to deliver earlier, unforeseen tanker issues unfortunately caused a delay.
Regarding your refund, if we’re unable to deliver the full load (for example, if the tank is full), we will automatically process a refund or add credit to an account for Direct Debit customers. I can see that the team processed your refund last month. If you don't receive it by Friday 7th February then please email feedback@broadlandfuels.co.uk and I'll investigate this for you.
On this occasion, I don’t believe a 1* review entirely reflects our service and would kindly ask you to consider updating your rating. We appreciate your business and hope to serve you again in the future.
Kind regards,
Andy
Excellent service in a crisis situation!
Excellent service received today from Broadland Fuels. I had an emergency situation in which I’d run out of oil and both James & Jo were super helpful and efficient at getting a much needed delivery to me the same day.
I can’t fault the service provided - wouldn’t go anywhere else! 5*! Thank-you! 😊
31 januari 2025
Review zonder uitnodiging
Ordered on line and it was a relatively…
Ordered on line and it was a relatively easy process and the oil arrived earlier than predicted.
2 januari 2025
Refused to deliver oil and no refund yet.
The driver refused to deliver oil due to a crack in my tank. I am not chastising him as I am aware he has rules but it was just before Christmas therefore, I had no oil. Secondly, I've been chasing reimbursement of the money I paid for the oil and yet to see a penny. You are very quick in taking it but not paying back.
3 december 2024
Antwoord van Broadland Fuels
Hi Jason,
I'm sorry to hear we were unable to deliver your oil, particularly given the time of year, but appreciate you seeing it from our driver's point of view with H&S concerns.
I trust that any delays with the refund are due to bank holidays but I will also check in with our Finance team to ask for an update and see if there is anything we can do to speed up the process. When I get a response I'll reply back to the email address used to make your review.
Kind regards,
Andy
My order cancelled a few times …
My order cancelled a few times probably to no fault to anyone explanation would be good though.
17 oktober 2024
The fantastic lorry drive
The fantastic lorry drive, putting metal plates each side of the gate, backing up the drive only to get stuck on the turning corner. He came up to the house to explain he would drive over two trees & the box hedging we had a look at the angle & aborted the delivery, great communication, full refund received
9 oktober 2024
Response time better than most.
2 oktober 2024
Great company
Quick delivery, competitive prices, friendly sales team, considerate drivers.
9 oktober 2024
Review zonder uitnodiging
Great fast service at a good price
14 september 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.