First time using Broadland fuels. Online transaction was processed smoothly, however on the day our delivery as due (Wednesday), I had waited in all day with no contact. I was phoned at 4:50pm to say... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We have used Broadland Fuels at home for the past 18months. For some reason our monitoring system for our oil tank always gives us terrible readings so a few times we have run out of oil. Broadland ar... Toon meer
Christmas customer in need (regular customer 15 years running four accounts ) Couldn't get us a delivery, Ordered anyway Got a surprise message saying it will be with you Christmas eve, Ho... Toon meer
Fabulous! We ran out of oil, owing to a poorly calibrated watchman fitted by the oil tank engineer. When I explained this to Broadland, the very kind customer adviser arranged very speedy delivery... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Based in the Norfolk area, Broadland Fuels cater for domestic, agricultural and commercial customers throughout the Great Yarmouth area. Our mixture of experienced staff and young emerging talent allows us to give you a professional, dedicated service on every delivery. With our fresh and friendly approach empowered by local knowledge and passionate drivers, our culture is driven by always putting the customer first. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Norfolk area, give us a call today on 01493 748888 to talk to one of our team.
Contactgegevens
Asco Offshore Supply Base, South Denes Road , NR30 3LX, Great Yarmouth , Verenigd Koninkrijk
- 01493 748 888
- feedback@broadlandfuels.co.uk
- broadlandfuels.co.uk
3,1
Gemiddeld
297 reviews
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Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Communication & delivery excellent.
Communication & delivery excellent.. good price as well
18 september 2024
Very good service.
12 september 2024
Cowboys
Used to work here, never known such an unprofessional bunch of cowboys, I was rarely paid correctly. And would often go to customers who had been delayed deliveries for weeks, due to incompetent planning, and many customers who had been invoiced the incorrect amount.
Totally factual as I am a morally conscious person unlike sales people driven by bonuses , and vindictive management .
3 oktober 2024
Review zonder uitnodiging
Antwoord van Broadland Fuels
Trustpilot service reviews is meant for customers who receive our service to leave us feedback and not for ex-employees to leave malicious and untrue comments. It’s clear from the vast majority of our genuine customers are happy with our service and that is how our review score should be measured.
If you would like to make any founded observations, please email feedback@broadland.co.uk and we will assess your feedback to see if there is any tangible ways we can seek to continue improving our service.
Kind regards,
Andy
Excellent service and great value
2 september 2024
Great quick service
Great quick service, would have just been good to know the day and time frame for arrival as this was delayed.
31 augustus 2024
Unfortunately not a good experience
Unfortunately not a good experience. Heating oil never arrived . Excuses and sadly lies . Would not recommend this company .
24 augustus 2024
Not a great experience
Not a great experience, delivery didn't turn up on advised date (after i had to contact to ask date) no one called to advise.
Called following day (twice) no one called back, third call was told would be delivered in 3 days time due to driver breakdown. Driver then turned up in full Size tanker after i requested small
Very poor customer service & not a great experience for a first order
30 augustus 2024
Friendly & efficient
4 juli 2024
quick delivery by pleasant person
28 juni 2024
You refused to deliver the oil and then…
You refused to deliver the oil and then charged me for the cancellation!
20 juni 2024
Antwoord van Broadland Fuels
Good afternoon,
I've checked your account and I can confirm that we have not charged you for the cancellation.
This is true of your order directly with us and from your order with the third-party oil buying group. We have actually indicated to the buying group that it's a no-fault cancellation so they shouldn't charge you either.
Secondly, I would like to apologise that we had to cancel the order. This is due to increased focus on health and safety of our staff, our customers and our customer's property - often the customer is not insured for oil being delivered through a house. I understand this is inconvenient particularly when it affects customers we've dealt with previously. Again, we can only apologise.
I imagine the oil buying group is holding your money while they attempt to find another fuel supplier to deliver the oil. If you find that they have charged you then please contact feedback@broadlandfuels.co.uk and we will try to recover this on your behalf.
I believe this review is due to a misunderstanding and if this reply has cleared this up then we would appreciate it if you delete the 1* review. If there is anything else we can help with or if you wish to discuss this further please email feedback@broadlandfuels.co.uk.
Kind regards,
Andy
Heating oil
Easy to order on the phone, delivered according to instructions and without fuss.
29 maart 2024
Fabulous!
Fabulous!
We ran out of oil, owing to a poorly calibrated watchman fitted by the oil tank engineer.
When I explained this to Broadland, the very kind customer adviser arranged very speedy delivery.
Delivery driver was very prompt and considerate.
Thank you so much. Our disabled son who used a wheelchair was delighted when the heating came back on!
11 maart 2024
Antwoord van Broadland Fuels
Hi Jackie,
Thank you very much for the great feedback and I'm glad we were able to help so quickly.
I'll share your message with the team who will also be delighted.
Kind regards,
Andy
Easy order process and delivered more…
Easy order process and delivered more quickly than expected.
12 maart 2024
lorry arrived first thing monday three…
lorry arrived first thing monday three days early job well done.
3 maart 2024
Great prompt service
3 maart 2024
Good general delivery service as…
Good general delivery service as always, however I prefer to speak with the staff when ordering and Unfortunately the best price is now only available online such a shame the local customer service has now gone we will look elsewhere for our best deal now as the personal touch has gone.
1 maart 2024
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