First time using Broadland fuels. Online transaction was processed smoothly, however on the day our delivery as due (Wednesday), I had waited in all day with no contact. I was phoned at 4:50pm to say... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We have used Broadland Fuels at home for the past 18months. For some reason our monitoring system for our oil tank always gives us terrible readings so a few times we have run out of oil. Broadland ar... Toon meer
Christmas customer in need (regular customer 15 years running four accounts ) Couldn't get us a delivery, Ordered anyway Got a surprise message saying it will be with you Christmas eve, Ho... Toon meer
Fabulous! We ran out of oil, owing to a poorly calibrated watchman fitted by the oil tank engineer. When I explained this to Broadland, the very kind customer adviser arranged very speedy delivery... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Based in the Norfolk area, Broadland Fuels cater for domestic, agricultural and commercial customers throughout the Great Yarmouth area. Our mixture of experienced staff and young emerging talent allows us to give you a professional, dedicated service on every delivery. With our fresh and friendly approach empowered by local knowledge and passionate drivers, our culture is driven by always putting the customer first. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Norfolk area, give us a call today on 01493 748888 to talk to one of our team.
Contactgegevens
Asco Offshore Supply Base, South Denes Road , NR30 3LX, Great Yarmouth , Verenigd Koninkrijk
- 01493 748 888
- feedback@broadlandfuels.co.uk
- broadlandfuels.co.uk
3,1
Gemiddeld
297 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A bit lacking on communication
A bit lacking on communication, and a more expensive than oil club competition
25 februari 2024
Delivery made without issue but it…
Delivery made without issue but it would have been helpful to have received a message about the delivery time/date.
28 januari 2024
Delivered on time.
31 januari 2024
Kept to delivery dates.
28 januari 2024
Good price and delivered on time
28 januari 2024
Terrible service
Terrible service. Made an order and agreed a delivery date five days on from the call. This apparently the earliest slot they had. Called the next day to cancel and reschedule four days later. Called to complain told drivers are off sick. Not sure how they knew Tues a driver would be off sick Fri. Terrible service and totally unreliable.
19 januari 2024
Review zonder uitnodiging
Really good service went above and…
Really good service went above and beyond to help us out of a muddle will continue to use from
16 januari 2024
Review zonder uitnodiging
ordered through boiler juice
ordered through boiler juice. They delivered to neighbors tank instead.
Just like talking to robots. Not interested at all.
Just said a case had been opened.
Modern society what a waste of space.
Driver should be sacked.
12 januari 2024
Review zonder uitnodiging
Antwoord van Broadland Fuels
Hi Dale,
I'm sorry to hear about your experience with us and thank you for taking the time to give us feedback.
Your local depot manager has been in touch and delivery was rearranged and corrected.
Once again, we apologise and we hope you consider working with us again.
The NWF Fuels Team
Excellent customer service
Excellent customer service. Phone answered promptly and staff very helpful. Order delivered early. Would not hesitate to recommend
16 december 2023
Excellent reliable service
18 december 2023
We like the drivers
13 december 2023
Good service.
10 december 2023
Verry efficient driver
Verry efficient driver. Completed most of it before I realised he was here.
11 december 2023
Received an offer for heating oil...
Received an offer for heating oil.... From your office.. Which was to high priced.. After 7 year of my custom I had quotes from other companies. Your the most expensive.. Finally had a local quote which was 50 pounds cheaper...
8 december 2023
Antwoord van Broadland Fuels
Hi,
We are sorry to hear about this. Your local depot manager will be in touch and we will get this resolved for you.
Once again we apologize and hope you will come back to Broadland Fuels for your next fuel top up.
Thanks - NWF Fuels
lost my order,waited over 2 weeks with…
lost my order,waited over 2 weeks with oil getting low so contacted them to ask where my delivery was?they said account was in credit but order not put through for some reason,good job i called to query my order!they put my order on express delivery then and was delivered 3 days later.
28 november 2023
Antwoord van Broadland Fuels
Hi,
We are sorry to hear you had a bad experience with us. I will pass this over to your local depot manager to get this resolved for you.
Thanks - NWF Fuels
Great staff
Great staff, very nice and helpful. Excellent communication from supplier, They are delivering heating oil upto and including Christmas eve.
Tip top service and will get my repeat business going forward
23 december 2023
Review zonder uitnodiging
Ordering was easy and delivery was…
Ordering was easy and delivery was prompt and as promised. Excellent service
16 november 2023
Great service, good price
Heating oil delivered ahead of anticipated date, great service, competitive price
15 november 2023
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