I would like to give another positive review to this company. Contrary to what other customers write, in my case the company rose to the challenge. I did not receive one product with the order. I subm... Toon meer
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Lees wat reviewers zeggen
We had a Dead leaf praying mantis from Bugpets that lived for 20 months and was a brilliant pet. When he died we ordered a new mantis which arrived and sadly died 8 days after it arrived, suddenly ove... Toon meer
Taken delivery of one of these giant African Millipedes, it unfortunately died within 4 days of receivership. We fully completed the 7 day live guaranteed form including a 5+ second video as required.... Toon meer
Was unsure at first as I've never used yhis company before especially being live stock . But from start to finish it was perfect. Everything came within time . Little chap was happy and well contai... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bug Pets - Online Invertebrate Superstore. Welcome your next unconventional family member to your home from our wide selection of live pet invertebrates. From jumping spiders to crabs, we aim to stock the UK's best range of pet invertebrates and supplies, so you can be just one click away from any animal you want, and all the equipment to go with it. With a selection of carefully cultivated pet setups to suit your budget, we work hard to provide pets for everyone. We founded Bug Pets LTD with a core promise: to prioritize the well-being of our livestock. Each purchase you make directly supports this mission, allowing us to provide quality care for our animals and, in turn, ensuring that you welcome a happy, healthy pet into your home. As newcomers shaking up the invertebrate scene, we’re thrilled by the buzz you’ve helped create around Bug Pets! Your support, kind words, and the chatter you’ve started have been instrumental in our journey. Every day brings new lessons that help us fine-tune both our service and the quality of care we provide to our critters. Thank you for being a part of our adventure and for sticking with us as we grow!
Contactgegevens
Trafalgar House, 223 Southampton Road, PO6 4PY, Portsmouth, Verenigd Koninkrijk
- bugpets.co.uk
2,9
Gemiddeld
122 reviews
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Amazing
Great packaging arrived when they said great communication from them Will be ordering again from them when wife let's me get more haha
26 april 2023
Lovely healthy adopted mantids & a hand…
Lovely healthy adopted mantids & a hand written note explaining each one. Arrived with a heat pack to keep them warm on their journey.
17 april 2023
Fantastic customer service
Fantastic customer service, we will definitely be coming back for more bugs.
5 april 2023
My son absolutely loves his new mantis…
My son absolutely loves his new mantis and he is already planning his next one
29 maart 2023
no communication or jumping spider…
no communication or jumping spider received
6 april 2023
Review zonder uitnodiging
Can't recommend enough!
Really helpful service, so easy to choose and order. Fantastic packaging, so different from my last experience with another company, which was a poor container and terrible service. She's super lively and inquisitive and in great condition, even the flys came in a fantastic package and we're ready to go. Absolutely will be using Bug Pets from now on. Really happy and cannot recommend them enough!
22 maart 2023
Great product...but
The product was just as expected and I love her and will take great care of her. However. The website is neglected somewhat. When I first made my purchase it put me throught the whole process of buying, even giving me a delivery date. This led me to waiting an entire day for it's arrival only to be told last minute that the website wasn't updated and there were shipping delays of the product. It got here in the end but I honestly think a frequently up to date store page would help this buisness out as some sections don't exist and the quantity of stock displayed is misleading. Very friendly staff though and options surrounding purchase and refund were accesible and flexible. Thank you.
15 maart 2023
I was nervous to buy online but these were brilliant
I was nervous to buy online, especially something like this. They were excellent and informative and everything was well packaged and great.
I plan to buy from them again
16 maart 2023
Good advice given and quick response to…
Good advice given and quick response to questions.
5 maart 2023
I was very happy with the whole process…
I was very happy with the whole process sof ordering my beautiful new creature.
The website is easy to use, has a nice selection and delivery was prompt.
My prey mantis turned up healthy and safe in a nice warm, well packed box.
Cannot fault it, will buy from this company again without hesitation and recommend then to anyone who is looking for a creature.
13 maart 2023
Great experience
I ordered a mantis starter kit off of them, the mantis arrived healthy and is doing fantastic. Heat pack was still warm on arrival. I will be buying again soon once I feel comfortable I can take care of two mantids at once.
14 februari 2023
No dispatch confirmation as promised…
No dispatch confirmation as promised and pretty bad considering it’s live animals - just lucky I was home when they delivered in a cold day..!
But can’t fault the product or little Mantis 5 stars for that.
1 februari 2023
Starter Kit
I ordered the mantis starter kit, and I couldn’t be happier. This was my first mantis, and I was extremely pleased to see that she arrived happy, healthy, well-fed, and well-packaged. The mantis is gorgeous, friendly, and lively, and the kit is extremely high quality and was exactly what I was looking for as my first experience with these lovely animals. I will absolutely be back in the future! :)
7 februari 2023
Excellent
Ordered a ghost mantis and giant African. Both arrived in good health, could not be happier with my purchase. Will be ordering again in the future.
27 januari 2023
Review zonder uitnodiging
very pleased
giant asian mantis arrived well packaged and healthy. very happy with my purchase.
25 januari 2023
Review zonder uitnodiging
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