First time using Builder Deport and despite a damaged pack of laminate and a lost pack of trim both due to couriers Staff at customer support excellent very helpful and sorted the problem promptly.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I paid extra for a specific delivery day. The delivery via Palletways didn’t arrive and despite chasing and false promises, lies about attempted deliveries and update calls it arrived 3 days late with... Toon meer
Bedrijf heeft geantwoord
Used this company first time and they have been excellent. I placed an order and made a mistake, I called up and they updated and corrected the order for me and the delivery still came on time 2 days... Toon meer
Very easy to order online and deliver arranged and communicated well. Delivery arrived on the planned date and time with notification of arrival. Driver helped to unload and place the items where I ne... Toon meer
Bedrijfsgegevens
Over Builder Depot
Geschreven door het bedrijf
Builder Depot is one of the UK’s leading independent builders’ merchants, bringing over 100 years of industry expertise.
Stocking over 15,000 products at competitive trade prices, Builder Depot offers great value. Plus, regular promotions such as monthly ‘Depot Deals’ & ‘Bulk Buy’ provide even more savings!
As well as an online store, Builder Depot has 4 branches across North London. Our flagship branch in New Southgate N11 and is one of London’s largest merchant sites.
We provide bespoke in-store services, including paint and render mixing, brick matching, and timber cutting, helping to make every project smoother and more efficient. For large orders, our helpful team can provide price quotations, arrange direct loads, and source special products.
Whether you're shopping online using our next day delivery service, click and collect or making an in-store purchase, we pride ourselves on being a reliable choice for building supplies across the UK.
Click & Collect Timber & Sheets Building & Roofing Drylining & Insulation Decorating & Tiling Flooring Doors, Joinery & Windows Security & Ironmongery Tools & Fixings Electrical & Lighting Plumbing & Heating Kitchens & BathroomsContactgegevens
Builder Depot, 17 Station Road, New Southgate, N11 1QJ, London, Verenigd Koninkrijk
- 020 8362 8100
- builderdepot.co.uk
4,5
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Builder Depot
It’s great to hear that our product selection, competitive pricing and fast delivery all met your expectations.
Thank you for taking the time to leave us a 5-star review. We really appreciate your custom and hope to see you again soon.
Kind regards,
Emily
Straightforward ordering
Straightforward ordering, great price and prompt dispatch/delivery. Recommended *****
12 september 2026
Antwoord van Builder Depot
We’re pleased you found the whole process straightforward, from placing your order through to dispatch and delivery. It’s also great to know you were happy with the price.
Thank you for your recommendation and 5-star feedback – it’s very much appreciated.
Kind regards,
Emily
Items were delivered as promised by…
Items were delivered as promised by FedEx the next working day and well protected. Competatively priced.
11 september 2026
Antwoord van Builder Depot
Thank you for your feedback. We’re pleased your order arrived the next working day as promised and was well protected during transit.
It’s also good to hear you found our pricing competitive. We appreciate your 5-star review and hope to serve you again.
Kind regards,
Emily
Good product and arrive as promised
2 september 2026
Antwoord van Builder Depot
We’re pleased to hear you were happy with the product and that your order arrived exactly as promised.
Thank you for choosing Builder Depot and for taking the time to leave us a 5-star review.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for your 5-star feedback.
We’re glad to hear you received good customer service from our team. We really appreciate you taking the time to share your experience.
Kind regards,
Emily
Recommend
Nice product, best price on the Internet, rapid delivery, well packed to avoid damage.
11 september 2026
Antwoord van Builder Depot
We’re pleased to hear you were happy with the product, competitive price and speedy delivery. It’s also great to know your order arrived well packaged and protected.
Thank you for recommending Builder Depot and for your 5-star feedback.
Kind regards,
Emily
Used the Acton store for click and…
Used the Acton store for click and collect. Very easy you click on the text once you have parked and they bring it out to you. Will definitely use again
21 september 2026
Review zonder uitnodiging
Antwoord van Builder Depot
We’re really pleased to hear you had such a smooth experience using our Click & Collect service at Acton. It’s great to know the arrival text and car park collection made the process quick and convenient.
Thank you for the 5-star review, and we look forward to welcoming you back to Acton again.
Kind regards,
Emily
Good first time order
Easy to order and cheaper than the competition. The border arrived when scheduled and the delivery driver was very helpful.
10 september 2026
Antwoord van Builder Depot
We’re pleased your first order with Builder Depot was such a positive experience.
It’s great to know you found our prices competitive, your order arrived as scheduled and the driver was helpful on delivery. We hope this is the first of many orders with us!
Kind regards,
Emily
Three separate orders
Three separate orders. It went smoothly and quick service. Early opening hours is a bonus. We are able to pick up an hour or so before 8am work start. 👍Thank you.
21 september 2026
Review zonder uitnodiging
Antwoord van Builder Depot
Thank you for choosing Builder Depot for all three of your orders.
We’re pleased each collection was quick and straightforward, and it’s especially good to hear that our early opening hours make it easier for you to collect materials before the working day begins.
We really appreciate your continued custom.
Kind regards,
Emily
Speedy delivery
Speedy delivery, excellent range of materials, great customer service.
10 september 2026
Antwoord van Builder Depot
We’re glad to hear you were impressed with the speedy delivery, our wide range of materials and the service provided by our team.
Thank you for your 5-star feedback and for choosing Builder Depot. We really appreciate your support.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for sharing your experience.
We’re pleased you found your EV charger competitively priced and that it arrived quickly and securely packaged. We appreciate your 5-star feedback and hope to serve you again.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for the 5-star review.
We’re pleased you received excellent service from our team. Your feedback is greatly appreciated, and we look forward to assisting you again.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for the 5-star review.
We’re pleased you received excellent service from our team. Your feedback is greatly appreciated, and we look forward to assisting you again.
Kind regards,
Emily
Antwoord van Builder Depot
We’re pleased to hear the ordering process was straightforward and your delivery arrived on time. It’s also great to know the driver provided such good service.
Thank you for choosing Builder Depot and for your 5-star feedback.
Kind regards,
Emily
Antwoord van Builder Depot
We’re glad to hear you received excellent service and that the product was exactly as described.
Thank you for taking the time to share your experience and for choosing Builder Depot.
Kind regards,
Emily
Excellent
Excellent service, fast delivery, competitive pricing, happy customer. I have use them several times over the years and will do again
19 september 2026
Review zonder uitnodiging
Antwoord van Builder Depot
It’s wonderful to hear from a returning customer. We really appreciate you choosing Builder Depot over the years and are pleased that our service, delivery and competitive pricing continue to meet your expectations.
Thank you for your loyalty and for taking the time to leave such positive feedback.
Kind regards,
Emily
Antwoord van Builder Depot
We’re pleased to hear you received prompt and helpful support when you needed it, along with a professional delivery service.
Thank you for your 5-star feedback and for choosing Builder Depot.
Kind regards,
Emily
Great service
Absolutely great service; very helpful, especially the delivery team at the Southgate branch, brilliant.
8 september 2026
Antwoord van Builder Depot
Thank you for the fantastic feedback. ⭐
We’re especially pleased to hear that our Southgate delivery team provided such helpful service. We’ll be sure to pass your kind comments on to them.
Kind regards,
Emily
Awful
Awful. Ordered a load of Fascia and Soffits. Wandered where delivery was as paid 16 quid for a date. 3pm. message them asking where it was and they said it's not coming because of a system error.
Total crap and has ruined schedule.
Go elsewhere. Didnt even bother telling me
18 september 2026
Review zonder uitnodiging
Antwoord van Builder Depot
We’re very sorry for the frustration and disruption caused by this experience.
Unfortunately, a system error meant your order was not received by our delivery team as expected. At the time, we were unaware that this issue had occurred and only became aware of the affected orders when customers contacted us. We completely understand how frustrating this was, particularly as you had selected and paid for delivery on a specific date.
The issue has since been escalated for investigation, and we apologise that you had to contact us before the problem was identified, as well as for the impact the missed delivery had on your schedule.
Kind regards,
Emily
The original order was short of one…
The original order was short of one item, however this was swiftly rectified when I pointed out the error.
3 september 2026
Antwoord van Builder Depot
Thank you for your 5-star feedback.
While we’re sorry an item was missing from the original delivery, we’re pleased our team was able to put things right quickly once you contacted us. We appreciate your understanding and your positive review.
Kind regards,
Emily
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