First time using Builder Deport and despite a damaged pack of laminate and a lost pack of trim both due to couriers Staff at customer support excellent very helpful and sorted the problem promptly.... Toon meer
Bedrijf heeft geantwoord
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I paid extra for a specific delivery day. The delivery via Palletways didn’t arrive and despite chasing and false promises, lies about attempted deliveries and update calls it arrived 3 days late with... Toon meer
Bedrijf heeft geantwoord
Used this company first time and they have been excellent. I placed an order and made a mistake, I called up and they updated and corrected the order for me and the delivery still came on time 2 days... Toon meer
Very easy to order online and deliver arranged and communicated well. Delivery arrived on the planned date and time with notification of arrival. Driver helped to unload and place the items where I ne... Toon meer
Bedrijfsgegevens
Over Builder Depot
Geschreven door het bedrijf
Builder Depot is one of the UK’s leading independent builders’ merchants, bringing over 100 years of industry expertise.
Stocking over 15,000 products at competitive trade prices, Builder Depot offers great value. Plus, regular promotions such as monthly ‘Depot Deals’ & ‘Bulk Buy’ provide even more savings!
As well as an online store, Builder Depot has 4 branches across North London. Our flagship branch in New Southgate N11 and is one of London’s largest merchant sites.
We provide bespoke in-store services, including paint and render mixing, brick matching, and timber cutting, helping to make every project smoother and more efficient. For large orders, our helpful team can provide price quotations, arrange direct loads, and source special products.
Whether you're shopping online using our next day delivery service, click and collect or making an in-store purchase, we pride ourselves on being a reliable choice for building supplies across the UK.
Click & Collect Timber & Sheets Building & Roofing Drylining & Insulation Decorating & Tiling Flooring Doors, Joinery & Windows Security & Ironmongery Tools & Fixings Electrical & Lighting Plumbing & Heating Kitchens & BathroomsContactgegevens
Builder Depot, 17 Station Road, New Southgate, N11 1QJ, London, Verenigd Koninkrijk
- 020 8362 8100
- builderdepot.co.uk
4,5
Uitstekend
5K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Easy ordering
Easy ordering, fast delivery, good price, however 3 of 6 pieces were damaged.
3 september 2026
Antwoord van Builder Depot
Thank you for your feedback. We’re pleased to hear you found the ordering process straightforward and were happy with the price and speed of delivery.
We’re sorry, however, that three of the six pieces arrived damaged. We can’t see any previous communication from you regarding the damage, so unfortunately we haven’t had the opportunity to investigate or assist. Please contact our Customer Service team with details and photos of the affected items so we can look into this for you.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for the 5-star review!
We really appreciate your kind words and are pleased you received great service from the Builder Depot team. We look forward to helping you again in the future.
Kind regards,
Emily
Great items at great prices and quick delivery
Prompt delivery and great communication.
3 september 2026
Antwoord van Builder Depot
We’re pleased to hear your order arrived promptly and that you were kept well informed throughout the delivery process.
Thank you for choosing Builder Depot and for taking the time to leave us a 5-star review.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for your 5-star review.
We’re pleased to hear you’re happy with the product and prompt delivery, and that you’ve consistently had a smooth experience when ordering from Builder Depot. We really appreciate your continued custom.
Kind regards,
Emily
YOU ADVERTISED ITEMS AND I ID FOR THEM…
YOU ADVERTISED ITEMS AND I ID FOR THEM BUT BECAUSE YOU UNPRICED THEM YOU REFUNDED THE MONEY
2 september 2026
Antwoord van Builder Depot
We’re sorry for the disappointment caused by this.
Unfortunately, there was an error on our website which resulted in the product being displayed at an incorrect price. Once the error was identified, the product was removed from sale at that price and the order was cancelled and refunded in full.
We apologise for the inconvenience and frustration this pricing error caused.
Kind regards,
Emily
Antwoord van Builder Depot
We really appreciate your 5-star feedback.
It’s great to know you found our service prompt and efficient. Thank you for choosing Builder Depot, and we look forward to assisting you again.
Kind regards,
Emily
Antwoord van Builder Depot
It’s wonderful to hear that you continue to receive great service from us.
We’re especially pleased that our driver was helpful, and we’ll be sure to pass your kind feedback on to the delivery team. Thank you for your continued custom and support.
Kind regards,
Emily
Top notch as always.
3 september 2026
Antwoord van Builder Depot
Thank you for your continued support.
It’s always great to hear that we’re consistently delivering the level of service you expect from Builder Depot. We really appreciate your custom.
Kind regards,
Emily
HELPFUL DELIVERY DRIVER 10 / 10 THANKS
31 augustus 2026
Antwoord van Builder Depot
Thank you for recognising the helpful service you received. We’ll be sure to pass your feedback on to our delivery team, and we really appreciate the 5-star review.
Kind regards,
Emily
Antwoord van Builder Depot
We’re delighted to hear everything was perfect with your experience.
Thank you for the 5-star review and for choosing Builder Depot. We really appreciate your support and look forward to serving you again.
Kind regards,
Emily
The delivery driver was treated badly…
The delivery driver was treated badly by the company and just told him to figure it out. Also, I bought insulated plasterboards and two of them were simply missing the insulation. Additionally, they were very conveniently placed on the top and bottom so that you couldn't see that they were missing.
30 augustus 2026
Antwoord van Builder Depot
We’re sorry to hear about your experience and the concerns you’ve raised regarding both the delivery and the insulated plasterboards.
We can’t see any previous communication from you regarding these issues, so unfortunately we haven’t had the opportunity to investigate or assist. Please reach out to our Customer Service team with further details so we can look into what has happened and work with you to resolve this.
Kind regards,
Emily
Easy website to navigate
Easy website to navigate. Easy ordering. Click & collect was very quick & efficient. Thank you
2 september 2026
Antwoord van Builder Depot
hank you for sharing your experience and for the 5-star review!
We’re pleased you found our website and ordering process easy to use, followed by a quick and efficient Click & Collect experience. We appreciate your custom and look forward to welcoming you back.
Kind regards,
Emily
From ordering and picking up my…
From ordering and picking up my materials just under half an hour. Messaged to say I was waiting in the car park and Liam bought my materials within 10min. He was also very polite and friendly thank you Liam for helping me load my materials much appreciated.
12 september 2026
Review zonder uitnodiging
Antwoord van Builder Depot
It’s great to hear how quickly your Click & Collect order was ready and brought out to you.
We’re especially pleased that Liam provided such friendly and polite service and helped load your materials. We’ll make sure your kind feedback is passed on to him.
Thank you for choosing Builder Depot and for the 5-star review.
Kind regards,
Emily
Website easy to navigate and order
Website easy to navigate and order. The item was as described and received the next day. I will use again.
2 september 2026
Antwoord van Builder Depot
We’re pleased to hear you found our website easy to navigate and that your order arrived the very next day exactly as described.
It’s particularly great to know you’ll be choosing Builder Depot again. Thank you for your 5-star feedback and continued support.
Kind regards,
Emily
Arrived on time with good packaging.
Arrived on time with good packaging.
Will use this company again for future purchases.
1 september 2026
Antwoord van Builder Depot
Thank you for the excellent feedback and 5-star rating!
We’re pleased your order arrived on time and well packaged. It’s especially good to hear that you’ll be returning to Builder Depot for future purchases, and we look forward to serving you again.
Kind regards,
Emily
Very happy with the product and the…
Very happy with the product and the customer service will recommend them and use builder depot again.
30 augustus 2026
Antwoord van Builder Depot
We’re delighted to hear you were so pleased with both the product and the customer service you received.
Thank you for recommending Builder Depot and for your 5-star review. We really appreciate your support and look forward to welcoming you back.
Kind regards,
Emily
Really good customer service
Really good customer service and communication- excellent experience
1 september 2026
Antwoord van Builder Depot
Thank you for taking the time to share your experience.
We’re very pleased that the customer service and communication you received made such a positive impression. Providing clear, helpful support throughout is extremely important to us.
We appreciate your 5-star feedback and hope to assist you again soon.
Kind regards,
Emily
Price is decent but consistently poor…
Price is decent but consistently poor customer service, they saw my phone number calling through and they rejected the call… and the delivery service they choose to use is completely unreliable.
1 september 2026
Antwoord van Builder Depot
We’re sorry to hear that you were disappointed with your experience.
Unfortunately, your delivery arrived one day later than expected due to an issue at the delivering depot, and we sincerely apologise for the inconvenience this caused.
Our records show that our Customer Service team spoke with you on five occasions regarding the delivery, and we’re sorry that despite this, you felt the support you received fell below expectations.
We appreciate your feedback and apologise again for the delay.
Kind regards,
Emily
Delivered outside our door covered and…
Delivered outside our door covered and without any damage.Top Driver A quality company to rely,Great quality plasterboards.
31 augustus 2026
Antwoord van Builder Depot
Thank you for sharing your experience and for the 5-star review.
It’s fantastic to know your plasterboards arrived safely, well protected and in excellent condition. We’re also pleased the driver provided such a high standard of service, and we’ll be sure to pass your feedback on.
Kind regards,
Emily
The deliveryman is nice and helpful
10 september 2026
Review zonder uitnodiging
Antwoord van Builder Depot
We’re delighted to hear our delivery driver was friendly and helpful.
Thank you for taking the time to recognise the service you received. We’ll be sure to pass your kind feedback on to our delivery team.
Kind regards,
Emily
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