First time using Builder Deport and despite a damaged pack of laminate and a lost pack of trim both due to couriers Staff at customer support excellent very helpful and sorted the problem promptly.... Toon meer
Bedrijf heeft geantwoord
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I paid extra for a specific delivery day. The delivery via Palletways didn’t arrive and despite chasing and false promises, lies about attempted deliveries and update calls it arrived 3 days late with... Toon meer
Bedrijf heeft geantwoord
Used this company first time and they have been excellent. I placed an order and made a mistake, I called up and they updated and corrected the order for me and the delivery still came on time 2 days... Toon meer
Very easy to order online and deliver arranged and communicated well. Delivery arrived on the planned date and time with notification of arrival. Driver helped to unload and place the items where I ne... Toon meer
Bedrijfsgegevens
Over Builder Depot
Geschreven door het bedrijf
Builder Depot is one of the UK’s leading independent builders’ merchants, bringing over 100 years of industry expertise.
Stocking over 15,000 products at competitive trade prices, Builder Depot offers great value. Plus, regular promotions such as monthly ‘Depot Deals’ & ‘Bulk Buy’ provide even more savings!
As well as an online store, Builder Depot has 4 branches across North London. Our flagship branch in New Southgate N11 and is one of London’s largest merchant sites.
We provide bespoke in-store services, including paint and render mixing, brick matching, and timber cutting, helping to make every project smoother and more efficient. For large orders, our helpful team can provide price quotations, arrange direct loads, and source special products.
Whether you're shopping online using our next day delivery service, click and collect or making an in-store purchase, we pride ourselves on being a reliable choice for building supplies across the UK.
Click & Collect Timber & Sheets Building & Roofing Drylining & Insulation Decorating & Tiling Flooring Doors, Joinery & Windows Security & Ironmongery Tools & Fixings Electrical & Lighting Plumbing & Heating Kitchens & BathroomsContactgegevens
Builder Depot, 17 Station Road, New Southgate, N11 1QJ, London, Verenigd Koninkrijk
- 020 8362 8100
- builderdepot.co.uk
4,5
Uitstekend
5K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
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Antwoord van Builder Depot
Thank you for your 5-star review.
We’re pleased you were happy with both our competitive pricing and the delivery service. We really appreciate your custom and hope to serve you again soon.
Kind regards,
Emily
Very good product
Very good product, sticks well, I recommend it, fast delivery, thank you.
5 september 2026
Antwoord van Builder Depot
We’re pleased to hear you were impressed with the quality and performance of the product, as well as the fast delivery.
Thank you for recommending it and for sharing your experience with us.
Kind regards,
Emily
Great price and very quick delivery
Great price and very quick delivery. Will definitely use again.
5 september 2026
Antwoord van Builder Depot
We’re pleased to hear you were happy with both the price and the speedy delivery of your order.
It’s especially good to know you’ll be choosing Builder Depot again. Thank you for your 5-star feedback and your support.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for your 5-star feedback.
We’re pleased to know you can rely on Builder Depot for consistently punctual and professional deliveries. We really appreciate your continued custom.
Kind regards,
Emily
Everything you need at an affordable price
Fast, efficient and effective. Great inventory. Strongly recommended.
7 september 2026
Antwoord van Builder Depot
It’s great to hear you found our service fast and efficient, with a wide range of products available at competitive prices.
Thank you for recommending Builder Depot and for taking the time to leave such positive feedback.
Kind regards,
Emily
Antwoord van Builder Depot
We’re pleased to hear your delivery was made even better by the friendly and helpful service from our driver. We’ll be sure to pass your kind comments on to the delivery team.
Thank you for the 5-star feedback.
Kind regards,
Emily
Best for building materials.
Great prices, good quality products,fast delivery.
Please open a branch in Surrey!!
7 september 2026
Antwoord van Builder Depot
What fantastic feedback, thank you!
We’re really pleased you value our competitive prices, product quality and fast delivery service. We appreciate the recommendation too and we’ll certainly take the vote for a Surrey branch on board!
Kind regards,
Emily
A fantastic selection of quality goods
A fantastic selection of quality goods.
Easy to purchase and very affordable.
Very helpful information and prompt delivery.
7 september 2026
Antwoord van Builder Depot
Thank you for your excellent feedback.
We’re pleased you found a great selection of quality products at competitive prices, along with a straightforward ordering experience and prompt delivery. It’s also great to know the information provided helped make your purchase easier.
We really appreciate your recommendation and support.
Kind regards,
Emily
Absolutely gem of a company unbeatable…
Absolutely gem of a company unbeatable prices super sonic delivery
12 augustus 2026
Antwoord van Builder Depot
What fantastic feedback, thank you!
We’re really pleased that our competitive prices and speedy delivery impressed you. Your support means a great deal to the Builder Depot team, and we look forward to serving you again.
Kind regards,
Emily
Antwoord van Builder Depot
We’re pleased to hear your delivery arrived quickly and that you were happy with the service.
Thank you for taking the time to leave us a 5-star review. We really appreciate your support.
Kind regards,
Emily
Antwoord van Builder Depot
We appreciate you taking the time to leave us a 5-star review.
It’s great to know you were happy with the price and that your order arrived on time as expected. Thank you for choosing Builder Depot.
Kind regards,
Emily
I am extremely satisfied
I am extremely satisfied. It is a fantastic company that is very attentive to its customers. They delivered right on time, and the products were packaged and wrapped wonderfully. Thank you!"
4 september 2026
Antwoord van Builder Depot
Thank you for such wonderful feedback.
We’re so pleased that you felt well looked after and that your order arrived on time, carefully packaged and protected. Providing a reliable service and taking care of our customers is incredibly important to us.
Thank you for choosing Builder Depot and for sharing your experience.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for your 5-star feedback.
We’re pleased your order arrived quickly and everything was exactly as expected. We appreciate your custom and hope to serve you again in the future.
Kind regards,
Emily
perfect timing and communication
timing and communication
driver called on time and was friendly and professional
well done
6 september 2026
Antwoord van Builder Depot
It’s great to hear that everything ran to schedule and that you were kept well informed throughout your delivery.
We’re especially pleased the driver was friendly and professional, and we’ll be sure to pass your positive feedback on to the delivery team. Thank you for the 5-star review.
Kind regards,
Emily
Delivery Problems
I placed an order with Builder Depot on 31 August (ORD2600600282) for more than £500. Delivery was scheduled for 4 September, but one of the items I had paid for was not delivered, even though it was shown as in stock.
I reported this to the Builder Depot contact listed for problems with the order. My messages about the missing item were ignored, so I had to contact Builder Depot several times through the website.
I was then sent a proof of delivery for a completely different order. The photo showed a building site, not my home. When I pointed this out, Builder Depot confirmed that it had been sent to me by mistake.
Only on 16 September, after numerous emails and phone calls, did the item arrive.
Problems with undelivered items are not easily resolved by Builder Depot, and chasing them is a serious waste of time. It also holds up the work and makes it difficult to finish jobs on schedule, which is a real problem for anyone running a building project.
31 augustus 2026
Antwoord van Builder Depot
We’re sorry for the experience you had with this order and fully appreciate the frustration caused by having to repeatedly chase the missing item.
We also apologise that an incorrect proof of delivery was sent to you during our investigation, which understandably added further confusion. While we’re pleased the outstanding item was ultimately delivered, we recognise that the time taken to resolve this was longer than it should have been.
Your feedback regarding the handling and communication of missing-item cases has been taken on board, and we apologise again for the inconvenience and disruption caused.
Kind regards,
Emily
Prices are real good and top quality…
Prices are real good and top quality for delivery
5 september 2026
Antwoord van Builder Depot
Thank you for your 5-star review.
We’re pleased you were impressed with our competitive prices and the quality of the products and delivery service. We really appreciate your custom and hope to serve you again.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for your 5-star feedback.
We’re pleased to hear everything went smoothly and that you had a positive experience with Builder Depot. We appreciate you taking the time to leave a review.
Kind regards,
Emily
your delivered good product on time…
your delivered good product on time with no problems, much appreciated.
4 september 2026
Antwoord van Builder Depot
Thank you for your 5-star feedback.
We’re pleased to hear your order arrived on time, with the product exactly as expected and everything going smoothly from start to finish. We really appreciate your custom.
Kind regards,
Emily
Delivery on time and helpful driver
Delivery on time and helpful driver. Undelivered item refunded promptly. Great services.
1 september 2026
Antwoord van Builder Depot
We’re pleased to hear your delivery arrived on time and that the driver was helpful throughout. It’s also good to know the refund for the undelivered item was handled promptly.
Thank you for recognising the service you received and for leaving us a 5-star review.
Kind regards,
Emily
Great product and a great price…
Great product and a great price delivered very quickly. Thanks
2 september 2026
Antwoord van Builder Depot
Thank you for your feedback and 5-star rating.
It’s great to know you were happy with the quality of the product, the competitive price and the speed of delivery. We appreciate your custom and hope to serve you again soon.
Kind regards,
Emily
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