First time using Builder Deport and despite a damaged pack of laminate and a lost pack of trim both due to couriers Staff at customer support excellent very helpful and sorted the problem promptly.... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I paid extra for a specific delivery day. The delivery via Palletways didn’t arrive and despite chasing and false promises, lies about attempted deliveries and update calls it arrived 3 days late with... Toon meer
Bedrijf heeft geantwoord
Used this company first time and they have been excellent. I placed an order and made a mistake, I called up and they updated and corrected the order for me and the delivery still came on time 2 days... Toon meer
Very easy to order online and deliver arranged and communicated well. Delivery arrived on the planned date and time with notification of arrival. Driver helped to unload and place the items where I ne... Toon meer
Bedrijfsgegevens
Over Builder Depot
Geschreven door het bedrijf
Builder Depot is one of the UK’s leading independent builders’ merchants, bringing over 100 years of industry expertise.
Stocking over 15,000 products at competitive trade prices, Builder Depot offers great value. Plus, regular promotions such as monthly ‘Depot Deals’ & ‘Bulk Buy’ provide even more savings!
As well as an online store, Builder Depot has 4 branches across North London. Our flagship branch in New Southgate N11 and is one of London’s largest merchant sites.
We provide bespoke in-store services, including paint and render mixing, brick matching, and timber cutting, helping to make every project smoother and more efficient. For large orders, our helpful team can provide price quotations, arrange direct loads, and source special products.
Whether you're shopping online using our next day delivery service, click and collect or making an in-store purchase, we pride ourselves on being a reliable choice for building supplies across the UK.
Click & Collect Timber & Sheets Building & Roofing Drylining & Insulation Decorating & Tiling Flooring Doors, Joinery & Windows Security & Ironmongery Tools & Fixings Electrical & Lighting Plumbing & Heating Kitchens & BathroomsContactgegevens
Builder Depot, 17 Station Road, New Southgate, N11 1QJ, London, Verenigd Koninkrijk
- 020 8362 8100
- builderdepot.co.uk
4,5
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Rye in customer service was excellent
Rye in customer service was excellent. Good timely communication was most appreciated and he resolved my delivery issue.
28 augustus 2026
Antwoord van Builder Depot
It’s wonderful to hear that Rye provided excellent support and kept you well informed while resolving your delivery issue.
We’ll make sure your kind feedback is passed on to him. Thank you for recognising his service and for leaving Builder Depot a 5-star review.
Kind regards,
Emily
Bought a Roco toilet in a box at a…
Bought a Roco toilet in a box at a great price and arrived on a pallet quickly.
Great quality price and quick delivery.
Great company
31 augustus 2026
Antwoord van Builder Depot
Thank you for the excellent feedback and 5-star rating!
We’re delighted that you were pleased with the quality and value of your Roca toilet, as well as the speed of delivery. It’s great to know you had such a positive experience with Builder Depot.
Kind regards,
Emily
Antwoord van Builder Depot
We’re pleased to hear you were happy with both the quality of the products and the efficient delivery service.
Thank you for choosing Builder Depot and for taking the time to leave us a 5-star review. We hope to serve you again soon.
Kind regards,
Emily
Quick delivery and great choice and…
Quick delivery and great choice and competitive prices
28 augustus 2026
Antwoord van Builder Depot
Thank you for your 5-star feedback!
We’re delighted that our wide product range, competitive pricing and quick delivery all contributed to a positive experience. We appreciate your custom and look forward to serving you again.
Kind regards,
Emily
Antwoord van Builder Depot
We appreciate you taking the time to leave us a 5-star review.
It’s great to know you were happy with our competitive pricing and that your order arrived quickly and well packaged. Thank you for choosing Builder Depot.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for the 5-star rating!
We’re really pleased you had a great experience with Builder Depot. We appreciate your support and look forward to welcoming you back.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for sharing your 5-star feedback.
We’re pleased you found our pricing competitive and appreciated the delivery updates throughout your order. It’s great to know everything went smoothly from purchase through to delivery.
Kind regards,
Emily
BUSY BUSY yard but quick
BUSY BUSY yard. Click and collect was easy. Find a space. Click on the link, fill in your details and bosh the items are with you in no time
9 september 2026
Review zonder uitnodiging
Antwoord van Builder Depot
It’s great to hear that even during a busy period, you found our Click & Collect process quick and easy.
Thank you for the 5-star review. We’ve worked hard to make collections as convenient as possible, so we’re pleased to know you were back on your way with your items in no time.
Kind regards,
Emily
No problems
No problems ordering and getting things deliverd. Expectations met and great service
30 augustus 2026
Antwoord van Builder Depot
We’re pleased to hear everything went smoothly, from placing your order through to delivery.
Thank you for the 5-star review and for recognising the service you received. It’s great to know we met your expectations.
Kind regards,
Emily
Quick service
Quick service. I parked and checked in. Very short time Aron came and brought the goods.
Very happy
8 september 2026
Review zonder uitnodiging
Antwoord van Builder Depot
Thank you for your 5-star review!
We’re delighted that your Click & Collect experience was so quick and straightforward. It’s also great to hear that Aaron provided such prompt service, we’ll be sure to pass your positive feedback on to him.
Kind regards,
Emily
Click and collect was easy!
Ordering was easy as per usual but I the Click and Collect counter was new to me. It worked really well and the chap who fullfilled my order was very pleasant and helpful.
7 september 2026
Review zonder uitnodiging
Antwoord van Builder Depot
Thank you for sharing your experience with our Click & Collect service.
We’re pleased to hear the process worked so well for you and that our team member made your collection even better with his friendly and helpful service. We really appreciate your continued custom.
Kind regards,
Emily
Great price on the paslode battery got…
Great price on the paslode battery got it delivered next day excellent
26 augustus 2026
Antwoord van Builder Depot
Thank you for your 5-star feedback!
We’re pleased you found the Paslode battery at a competitive price and that it arrived the very next day. We appreciate your custom and hope to assist you again soon.
Kind regards,
Emily
Antwoord van Builder Depot
It’s great to hear that you can consistently rely on us for next-day delivery.
Thank you for your continued custom and for taking the time to leave us a 5-star review. We really appreciate your support.
Kind regards,
Emily
Great price for the DeWalt cordless…
Great price for the DeWalt cordless planer.
Delivery great.
27 augustus 2026
Antwoord van Builder Depot
We’re delighted to hear you were happy with the price of your DeWalt cordless planer and the delivery service.
Thank you for choosing Builder Depot and for sharing your 5-star feedback. We look forward to serving you again.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for the excellent 5-star review!
We’re pleased that the product, pricing, communication and delivery all met your expectations. It’s great to know you had such a positive experience throughout your order.
Kind regards,
Emily
All staff provided excellent service
All staff provided excellent service. Very competitive prices on all the items and great availability on 90 percent of items
21 augustus 2026
Antwoord van Builder Depot
It’s especially rewarding to hear that our team provided excellent service throughout your visit.
We’re also pleased that you found our prices competitive and were impressed with the availability across our product range. Thank you for your 5-star review and for choosing Builder Depot.
Kind regards,
Emily
The clock and collect service is…
The clock and collect service is excellent
7 september 2026
Review zonder uitnodiging
Antwoord van Builder Depot
We’re delighted to hear you had an excellent experience with our Click & Collect service.
Thank you for the 5-star feedback. We aim to make collections as quick and convenient as possible, so it’s great to know the service worked well for you.
Kind regards,
Emily
The MDF i purchased wasnt great quality…
The MDF i purchased wasnt great quality and warped
26 augustus 2026
Antwoord van Builder Depot
We’re sorry to hear that the MDF you received did not meet your expectations.
We can’t see any previous communication from you regarding this issue, so unfortunately we haven’t had the opportunity to investigate or assist. Please contact our Customer Service team with details and photos of the affected MDF so we can look into this for you.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for the 5 stars and the big thumbs up!
We really appreciate your support and are pleased you had a great experience with Builder Depot. We look forward to seeing you again.
Kind regards,
Emily
Antwoord van Builder Depot
We’re pleased to hear you had such a smooth experience using our online Click & Collect service.
Thank you for choosing Builder Depot and for taking the time to leave us a 5-star review. We hope to welcome you back again soon.
Kind regards,
Emily
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.