It’s always easy to be excellent when things go right but not always the case when there is an issue. Burns Pet Nutrition have got it right. I received an incorrect order. The team started working tog... Toon meer
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Lees wat reviewers zeggen
We had a slight problem with a bag of food. Contacted customer service and was the issue was .sorted by the following day. We have been using Burns dog food for over 14 years and our dogs have been... Toon meer
I have been feeding our greyhound Burns food since he was adopted. Not only is it high quality, but your service for ordering is efficient and the website is user friendly.
The dog food is really good quality, our pups love it. The delivery company they use do not deliver the next day as stated, they changed my delivery day.
Bedrijfsgegevens
Over Burns Pet Nutrition
Geschreven door het bedrijf
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Our delicious, award-winning recipes are designed to fully meet pets’ needs with a range of dry and wet dog food suitable for every breed. We understand that dogs often have unique dietary requirements in the same way as humans do., so our range includes Sensitive recipes specially formulated for dogs with allergies and intolerances, Grain Free recipes and low calorie Weight Control dog food that will help your pet to feel fuller for longer and keep off those extra pounds.
In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Geschreven door het bedrijf
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Contactgegevens
Verenigd Koninkrijk
- 0800 0836696
- info@burnspet.co.uk
- burnspet.co.uk
4,7
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 43% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I didn't receive my parcel so can't…
I didn't receive my parcel so can't rate the product. I have bought Burns diet in the past and would like to try and transition Maggie back to Burns but will need to buy from a retailer carrying the dog food on a bus
4 mei 2026
Antwoord van Burns Pet Nutrition
Hello, I am sorry to hear your parcel did not arrive, if you email info@burnspet.co.uk with the order number, we will look into this.
Many thanks
Vicky
This is our fourth dog to be brought up…
This is our fourth dog to be brought up on Burns, wholesome balanced food.
Service and delivery prompt
3 mei 2026
My cat is very picky
My cat is very picky, but she is happy with Burns products. I am giving 5 stars on her behalf.
29 april 2026
Reliable and efficient staff
Reliable and efficient staff, really helpful, good food, would highly recommend.
29 april 2026
Excellent Product 👍
22 april 2026
Yummy grub said the dogs!!
28 april 2026
Ingredients true to packaging
My dog is allergic to poultry so just feed her lamb, fish, beef. Easy right? No! The amount of companies that advertise as lamb but when you check the ingredients it starts with 30% chicken. So, refreshing to find Burns who keep the ingredients true to the packaging and the bonus my dog loves it and devours her food at meal times. Thanks Burns.
3 mei 2026
Review zonder uitnodiging
Ingredients true to advertising
My dog is allergic to poultry so just feed them lamb, fish, beef. Easy right? No! The amount of companies that advertise on the front lamb but when you read the ingredients it starts with 39% chicken! SO refreshing to find Burns who don't add cheap chicken to the lamb and fish ingredients but keep the ingredients true to the packaging. The bonus is also that my dog loves it and devours her meals, so thank you Burns!
22 april 2026
My dog is a fussy eater yet loves Burns…
My dog is a fussy eater yet loves Burns food (particularly the biscuits but also the fish with carrot dish)!
Really quick delivery too! Excellent service by all!
27 april 2026
Both my dogs thrived on Burns
27 april 2026
My best friends doggy dinner!
Have been using Burns wet food since the early 1990s, my dogs love it, three generations of Cairn Terriers have thrived on it. It’s even better now you can subscribe & save, delivery is very quick. Wouldn’t use any other!
27 april 2026
Sensitive tummy’s.
Excellent service,really good advice on what dry food would suit my little dogs sensitive tummy ,very nice and respectful people to talk to , would thoroughly recommend them .
27 april 2026
Easy to order!
Easy to order!
What a great informative website! I found it really easy to use and was so pleased with how quickly my dogs food and new treats arrived. We love Burns food, it is the best food for my dogs and they are always there to answer any food questions I may have.
23 april 2026
When I brought up a problem
When I brought up a problem, the staff took it on board, and were very nice.
23 april 2026
Excellent service & Excellent food for my dogs
Service is 100% orders placed are arranged straight away & they use carriers APC who give Excellent service too. All drivers are polite and carry boxes right to your door.
Dog Food from Burns is really good.
I would recommend to anyone thinking of purchasing from them.
24 april 2026
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