We had a slight problem with a bag of food. Contacted customer service and was the issue was .sorted by the following day. We have been using Burns dog food for over 14 years and our dogs have been... Toon meer
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It’s always easy to be excellent when things go right but not always the case when there is an issue. Burns Pet Nutrition have got it right. I received an incorrect order. The team started working tog... Toon meer
I have been feeding our greyhound Burns food since he was adopted. Not only is it high quality, but your service for ordering is efficient and the website is user friendly.
The dog food is really good quality, our pups love it. The delivery company they use do not deliver the next day as stated, they changed my delivery day.
Bedrijfsgegevens
Over Burns Pet Nutrition
Geschreven door het bedrijf
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Our delicious, award-winning recipes are designed to fully meet pets’ needs with a range of dry and wet dog food suitable for every breed. We understand that dogs often have unique dietary requirements in the same way as humans do., so our range includes Sensitive recipes specially formulated for dogs with allergies and intolerances, Grain Free recipes and low calorie Weight Control dog food that will help your pet to feel fuller for longer and keep off those extra pounds.
In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Geschreven door het bedrijf
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Contactgegevens
Verenigd Koninkrijk
- 0800 0836696
- info@burnspet.co.uk
- burnspet.co.uk
4,7
Uitstekend
3K reviews
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Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I’ve been using burns for many years…
I’ve been using burns for many years and never had any issues all my dogs are fed on burns from puppy to my elderly dogs and all are in good shape and healthy the rep airline goes out of her way to help me and nothing is too much for her to do my thanks Glenn jones Swiftbrook Labradors
10 april 2026
Super customer service
Super customer service, listened as to why my old dog was struggling. Possibly her digestive system with the usual food. I was sent a couple of sample bags which both my dogs love. Thank you for the food, plus the money off coupon. What a remarkable difference the food has made.
13 april 2026
I am a new customer ordering the…
I am a new customer ordering the dogfood was ok but had trouble putting the diccont number in I have ahearing dog so this will be the first time my assistant dog will have the food am looking forward to ordering again
10 april 2026
The delivery company sent me a email at…
The delivery company sent me a email at 11.40 to inform me they were delivering between 9.18 and 11.18 they then attempted to deliver at 9.40 , but we don't open until 10am if we had known we would have opened early so we have not received anything yet!
9 april 2026
Great service quick delivery and Aileen…
Great service quick delivery and Aileen is always a pleasure to speak to.
8 april 2026
5* customer service
I had missed out on joining the puppy club as it isn’t up and running yet. I emailed customer service and they sent me a 40% off voucher for a bag of food voucher. So kind and unexpected, my adult dog is a Burns dog, and now his little brother is one too. Well done Burns!
7 april 2026
Very efficient delivered on time
7 april 2026
On time as expected.
2 april 2026
Speedy and efficient response to a…
Speedy and efficient response to a query
Great customer service
Dog loves the product too
1 april 2026
Good pricing and very quick delivery
30 maart 2026
Order arrived promptly
Order arrived promptly. Dog very happy. Satisfied with courier company
23 maart 2026
Burns is a great company to deal with
Burns is a great company to deal with. The order takes 2-3 days to be delivered & the food always arrives within the time slot. Would certainly recommend them to friends.
22 maart 2026
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