A fantastic choice of carpets and floor coverings at unbeatable prices. I bought a striped carpet for my stair runner and landing - Chelsea Stripe, and got an amazing deal. The carpet arrived within... Toon meer
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Great communication, all so easy, I ordered samples on line and carpets by phone, easy, no hassle, picked phone up, dealt with human direct on query without pressing 1 2 3 4 5 ~.... order placed and c... Toon meer
Really pleased with our carpet. Good quality and price. Customer service were great as delivery company were holding things up, so they chased them. Will definitely use again.
I've used burts in 3 different houses now. The first being 10 years ago in my first home. I've bought different types of lino and carpet. I will never buy flooring elsewhere! Its so affordable and gre... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Burts Online offer a fantastic selection of carpets, vinyl, artificial grass and commercial flooring solutions. Our prices are competitive and our free sample service helps you to choose by sending up to 4 samples straight to your home! Get in touch! Our customer service team love to help and will assist you with any queries that you may have.
Burts Online Ltd
Geschreven door het bedrijf
- Customer service is our focus!
- Our focus is making sure that our customers feel looked after by providing a great customer experience and excellent service.
Contactgegevens
Union Street, TS1 5PW, Middlesbrough, Verenigd Koninkrijk
- 0333 772 0294
- INFO@BURTS.CO.UK
- burts.co.uk
4,6
Uitstekend
1K reviews
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Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Very helpful
They were very helpful when I couldn’t order online.very helpful and delivery was quick.
28 mei 2025
Lovely carpet
Lovely carpet, I bought as a remnant so took a risk on the colour as hard to tell online. Was lighter than I expected but happy with it and it was size described so fitted the room perfectly. Delivered quickly through DX company
26 mei 2025
The carpet is of good quality
The carpet is of good quality. I bought a remnant the delivery was fast only took a couple of days it was sent by overnight courier
15 mei 2025
Terrific customer service
Terrific customer service. Order went through fine..Order sent promptly. We had a hitch with delivery but Burts online where on the ball and dealt with effectively. Would definitely recommend.
19 mei 2025
Antwoord van Burts Online Ltd
Thanks for you Review Mike, its much appreciated!
Quick to blame customer for their error
They made a mistake and blamed me then did u-turn with no apology or explanation
8 mei 2025
Antwoord van Burts Online Ltd
We sincerely apologize for the inconvenience you experienced with our website issues. We take full responsibility for the mistake and understand your frustration. Our team issued a refund promptly, and we regret any lack of communication during this process. Your feedback is valuable, and we are committed to improving our services to prevent similar situations in the future. Thank you for your understanding.
Excellent service
Ordered my selected flooring and promptly arrived.
Slight issue with damage in transit but BURTS quickly sorted the problem in a professional manner and a replacement was immediately sent out.
Staff were very helpful, wouldn’t hesitate to recommend.
2 mei 2025
Great customer service
Great customer service. Product was perfect and timely. Fantastic service. Would use again!
25 april 2025
Bought carpet and bathroom flooring…
Bought carpet and bathroom flooring both good quality. Both look really nice.
Thankyou
11 april 2025
Best price
Samples were sent out promptly along with the order placed, which was the best price anywhere. Product was well wrapped.
14 april 2025
Fabulous service from start to finish
Fabulous service from start to finish. Excellent quality at a fantastic price. Super happy with my new flooring. Thank you Burts
Highly recommend.
15 april 2025
Lino delivery
Ordered the flooring Wednesday morning the same day I got a delivery update saying will be delivered the day after came Thursday morning
Only down full I had is that the delivery driver had folded the Lino in half which left a massive bump when laying it
15 april 2025
Used Burts many times now and still the…
Used Burts many times now and still the best deals outhere...
This linoleum order was carefully packed, promptly dispatched and looks great on the floor. So 100%
8 april 2025
Review zonder uitnodiging
Reserved underlay but no carpets have…
Reserved underlay but no carpets have came and it’s been 7 days
3 april 2025
Antwoord van Burts Online Ltd
Thanks for taking the time to review us. We have looked into your issue. We are sorry to hear about you not receiving your full order just yet. We have checked up on when the rest of the order will arrive with our courier team for you and my colleague is trying his best to rectify the situation for you. They couldn't fit the whole order (7 large items) into one delivery vehicle. It has been 5 working days since your order was shipped and we state that deliveries to the Scottish highlands and especially islands can take up to 10 working days. Again apologies for the inconvenience and we hope you receive the rest of your order very soon and believe we are doing everything for you to receive the rest ASAP. Thank you for your patience.
Really great service in dealing with my…
Really great service in dealing with my order and prompt delivery
24 maart 2025
Antwoord van Burts Online Ltd
Thank you so much for the 5-star review, its much appreciated!
Antwoord van Burts Online Ltd
Thanks Chris for taking the time to review us!
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