Burts Online Ltd Reviews 

Best online retailer for carpets. Bought from repeatedly. Helpful staff always returned calls. Reliable retailer.

Good value taking into account price and quality and seemingly better than anyone else and lots of different size offcuts to choose from.

It was a bit annoying to have the delivery suddenly arrive without warning but luckily I was in.

Great quality wool carpets at a very affordable prices
Delivery was quite quick but unfortunately tracking wasn’t possible so had a day waiting in
End result was worth it though
Would buy again

Order stair carpet was delivered fast delivery man brought carpet in for me.my fitter told it was a good nice carpet for stairs,landing.well made

It was easy to order online,
Delivery was only 3 days,
Delivered by a nice helpful man.
They have ticked all the boxes for me. Thank you.

Great carpet, fantastic value, brilliant service and a very fast delivery. TY

Fast delivery and rang me to inform me about delivery thankyou.

Nice soft carpet at a great price. Speedy delivery! Thank you!

I placed an order for carpet in March on the basis that it was advertised as in stock with a 2–3 day delivery timeframe. I had installation booked for 2.5 weeks later accordingly.

Shortly after payment, I was informed of a “slight delay” — which is where the issues began. From that point on, I received no proactive communication and had to repeatedly chase for updates myself. The delivery did not arrive within the revised timeframe, forcing me to reschedule fitting at additional cost.

I also provided clear delivery instructions in advance. Despite this, I later received last-minute notification of a delivery scheduled for the following day, with no reasonable notice. We rearranged our working day to be at home — only for the delivery not to arrive, again without any communication. After chasing yet again, I was told it would be delivered the next day.

Unable to rearrange our schedules a second time at such short notice, I relied on the previously provided instructions for the parcel to be left safely with a neighbour or in a secure location. Instead, it was left outside in an unsecured area. Unsurprisingly, the item was missing when we returned.

This entire situation has been extremely stressful and completely avoidable. I am heavily pregnant, and having to spend time searching for a missing delivery and contacting neighbours added unnecessary strain.

I have since contacted the company requesting a refund, as I no longer wish to proceed given the experience. I have received no response.

Overall, this has been a deeply frustrating and disappointing experience, marked by poor communication, failure to follow basic instructions, and a complete lack of accountability.

Cheap, quick delivery.

I bought herringbone carpet. The quality is outstanding, it’s the best carpet I’ve ever bought….and the cheapest. I’m so happy, the carpet was exactly as described and much more. It was a very smooth sale, easy to navigate website and fast delivery. 100% would recommend

Used Butts before, the first time service was really good and the same again this time, good service at a reasonable price will be back again when we do the next room.

Great deals, fast delivery, good quality carpet - perfect!

I've used burts in 3 different houses now. The first being 10 years ago in my first home. I've bought different types of lino and carpet. I will never buy flooring elsewhere! Its so affordable and great quality and the customer service team are always so wonderful and polite.

I had ordered samples, only one had arrived. Called and they would send out the other which was the wrong carpet but the right colour.
Ordered carpet, called to let me know it would be dispatched that day and arrived within 3day. (Am in the highlands)
Overall staff were pleasant and helpful. I absolutely love my new stair carpet

Delivery guys were very helpful and took my carpet into my house for me.

Easy to use web site, and fast delivery. Massive choice of carpets and colours.

Great price fast delivery

Great quality carpet, good buying experience and excellent delivery.

EVERYTHING WAS FIRST CLASS FROM START TO FINISH. THE CARPET WAS AS DESCRIBED ,ALSO DELIVERY WAS EXCELLENT. Thank you very much.

It was exactly as promised and delivered super quickly. Can't really ask for much ore can you?