Burts Online Ltd Reviews 

Excellent value for money. Simple ordering process. Delivery straight forward albeit a bit expensive. I would suggest a two tier delivery charge based on amount of carpet purchased.

I bought a hugely discounted remnant carpet. Excellent quality at a fraction of the RRP, super quick delivery and excellent comms. I definitely recommend and will use again if I need flooring! :)

I bought lovely carpets at very good prices. I would suggest you order free samples before making your purchase. I am ordering again from them because they have got exactly what I want.

Excellent choice, so pleased with my order Thanks

Just a great company to deal with , great deals ~ fast shipping ~ very informative . Have used them many times and will continue to do so .

I have bought from Burt's many times in my old property and since I moved home here . I had Burt's flooring for nine years in my old house and I never had to change it. It was amazing .
I have now moved home and the flooring i have ordered again is amazing it never disappoints.
Highly recommend. Also very fast delivery.

Fantastic company and service. Bought a Hugh McKay carpet, paid for it on Saturday, delivered on the Wednesday. Carpet is now laid, it is beautiful & £500 cheaper than local stockist. Couldn’t fault this company, 100% recommend.

I decided to leave a review due to there being a hold up with delivery. Sometimes that warrants a poor review but not this time. I called in the week to enquire when my flooring would be delivered. Phill checked and came back to me with not only honesty, but a solution as I had a specific day planned to fit it.
I was kept updated at every step and the flooring arrived on time. I even received a call to advise me it’s been delivered. Even though phill was not at work.
The service has been fantastic from start to finish and I can’t recommend Burts flooring enough. I won’t go anywhere else

The driver arrived with 4m x 4m vinyl flooring, it should have been 2 man delivery but he was on his own. The husband in his late 70s offered to help, and the driver was very grateful. He was a really nice guy

Two pieces of Vinyl flooring delivered quickly and was exactly what was needed. And a decent price

Great carpet good customer service

Absolutely fantastic company, excellent customer service, always an easy pleasant experience

Don’t expect a good service from this company. I used burts online 4 years ago and had no issues. That’s until I tried to order with them in 2025. Shocking customer service. Tried ordering 4 samples online waited a week and only received 1 out of the 4. So I sent an email requesting some samples. Explained that I was in a rush to get them and would happy pay for next day delivery or would put down a deposit to show how I was to going to purchase from them. 2 weeks later and still no samples, either the staff are incompetent or the quality is just not as good as before it’s either one. There’s nothing wrong with my mail delivery so it’s definitely their end really disappointed.

Fantastic service .. fabulous carpet

Great communication, all so easy, I ordered samples on line and carpets by phone, easy, no hassle, picked phone up, dealt with human direct on query without pressing 1 2 3 4 5 ~.... order placed and carpet delivered within 3 days.....fab carpet and great delivery, great service and super quick...would highly recommend 5* Burts online and phone :)

Superb. Great price. Kept me informed. Product is as purchased

Great website easy to view and good selection.
Order at 3pm and was on its way the next day . Telephoned to say delivery would be next day between 8 and 5 and arrived about 10.45. Delivered to my hall no problems ands the quality is fabulous very impressed 5*.

def recommend and will use again

Quick and helpful service when sent a query and a fast delivery

Excellent service . Thank you

Vinyl arrived promptly. Good updates regarding delivery time.